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Cancel LIVEN
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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Liven service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Liven: Easy Method
What is Liven
Overview
Liven is a mobile payments and rewards platform that helps users earn discounts and cashback at participating restaurants and retailers.
The service operates a membership/subscription model for premium features and benefits, managed through the app, the Liven website, or the app stores.
How it is delivered
Liven is available as a mobile app and through its website, with subscriptions handled either directly or via Google Play or the Apple App Store.
Billing and membership controls depend on where you subscribed (website, Google Play, or App Store).
How to cancel Liven
Cancel if you subscribed via the Liven website
- Log in to your Liven account on the website.
- Go to Profile → Settings → Membership and turn off auto-renewal.
- Complete any final confirmation step on the website to finish cancellation.
- See the official steps: Liven Help: How to cancel my Liven Subscription.
Cancel if you subscribed via Google Play or Apple
- Google Play: Open the Google Play app → Payments & Subscriptions → Subscriptions → select Liven → Cancel. Access continues until the current billing period ends.
- App Store (iOS): Open iPhone Settings → tap your name → Subscriptions → find Liven → Cancel. Access remains until the period’s end.
- Deleting the app does not cancel the subscription; you must cancel where the subscription was purchased.
What happens when you cancel
Access after cancellation
When you cancel, your membership typically remains active until the end of the current paid period.
You will retain access to subscription benefits until that expiry date, unless otherwise stated by Liven.
Renewal and billing
Auto-renewal is stopped when cancellation is completed, so you should not be billed for subsequent periods.
If you cancel by deleting the app without cancelling the subscription, billing may continue - cancel via the correct subscription source.
Data and account status
Canceling membership usually does not delete your account or personal data; check Liven’s Terms of Use for data-retention details.
For specifics about account deletion or data removal, refer to Liven’s official Terms of Use.
Will I get a refund?
Liven’s stated refund policy
Liven states a 30-day money-back (refund) policy; users must contact Liven Support and provide purchase details for review.
See Liven’s official refund guidance: How to Get a Refund.
Exceptions and practical notes
- Refunds are reviewed individually; approval is not automatic even within 30 days.
- Some users report partial refunds or denied requests in practice, so outcomes vary.
- Liven’s Terms of Use references a "Money-Back Guarantee" and defers to the detailed policy: Liven Terms of Use.
How to request a refund
- Contact Liven Support with your purchase date, receipt, and reason for refund.
- Keep records of the support interaction and any ticket numbers.
- If denied, consider contacting your payment provider (bank/card, Google, or Apple) to request a reversal or chargeback.
Liven plans and pricing
Overview of available pricing info
No public, authoritative pricing for Liven subscription plans was found in the verified sources supplied.
If you need exact pricing, contact Liven support or check the in-app/website purchase flow for current rates.
Contact for current prices
| Plan | Period | Price |
|---|---|---|
| Subscription | Contact for pricing | Contact for pricing |
Your consumer rights in India
Key legal protections
Under India’s Consumer Protection (E-Commerce) Regulations, 2020, digital services purchased remotely can carry a cooling-off period allowing cancellation and refunds if terms are misleading.
Indian consumer law emphasizes transparency, consent, and clear billing for subscriptions and auto-renewals.
Recommended actions under Indian law
- Save confirmations, receipts, and communication as evidence.
- If Liven refuses a refund, contact your payment provider to request a reversal or chargeback.
- Escalate unresolved complaints to the National Consumer Helpline or Consumer Disputes Redressal Commission as needed.
Practical tips for India-based users
Invoke the e-commerce regulations and consumer protection rules if you believe terms were misleading or cancellation was made difficult.
Document timelines and preserve screenshots of any misleading offers or subscription prompts.
Customer experiences
Positive feedback
Some users praise Liven’s customer service as helpful and polite and report successful cancellations and prompt refunds.
Positive reviews highlight the app’s design and usefulness for personal growth and rewards.
Negative feedback
Many complaints mention unexpected charges, unclear subscription flows, and difficulty obtaining refunds.
Users have reported situations where the subscription did not appear under expected app-store subscriptions, requiring website navigation to cancel.
Balanced takeaway
Experiences are mixed: the official policy promises refunds and simple cancellation routes, but execution appears inconsistent for some users.
Prepare documentation and follow the correct cancellation channel to improve the chance of a smooth outcome.
Documentation checklist
Essential documents to collect
- Purchase receipt or invoice (from Liven, Google Play, or App Store).
- Subscription confirmation email and on-screen cancellation confirmation (if shown).
- Screenshots of the subscription page, billing entries, and any in-app offers.
Communication records
- Copies of messages or emails to/from Liven Support, including ticket numbers.
- Bank or card statements showing the charge(s) for the subscription.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the Liven app does not cancel your subscription; the billing continues unless you cancel via the subscription source.
Always cancel via the website, Google Play, or Apple Subscriptions depending on where you subscribed.
Not saving proof of cancellation
Failing to save on-screen or email confirmation can make refunds or disputes harder to prove.
Always save confirmations and document the date and time you cancelled.
Missing the correct cancellation channel
Canceling in the wrong place (for example, in the app when the subscription was purchased via Google Play) will not stop billing.
Check where the original payment was processed before you cancel.
Comparative recap
Quick comparison of cancellation routes
| Feature | Website (Liven) | Google Play | App Store (iOS) |
|---|---|---|---|
| How to cancel | Profile → Settings → Membership → Turn off auto-renewal. See: Help article | Google Play app → Payments & Subscriptions → Subscriptions → Liven → Cancel | iPhone Settings → Your name → Subscriptions → Liven → Cancel |
| Access after cancel | Remains until period end | Remains until period end | Remains until period end |
| Refunds | 30-day money-back policy; reviewed individually | Refunds handled per Google/merchant rules | Refunds handled per Apple/merchant rules |
| Ease | Clear flow but may require final website confirmation | Standard Google Play cancellation flow | Standard Apple subscription cancellation flow |
After cancelling
What to do immediately
- Save the cancellation confirmation email or screenshot from the website or app store.
- Monitor your bank/card statement for any unexpected charges after cancellation.
Where to get official help
- For cancellation details: Liven Help: How to cancel my Liven Subscription
- For refunds: Liven Help: How to Get a Refund
- For terms: Liven Terms of Use
Address
Corporate address (from available information)
120 NEIL ROAD, Singapore 088855
This address corresponds to entities associated with Liven; consult Liven’s official site or support channels for local office details.
Contacting support
Use the official Liven Help Center articles linked above to open support requests and to follow the company’s published procedures for cancellations and refunds.
If resolution fails, gather documentation and consider contacting your payment provider or a consumer protection authority in India.