Cancellation Trustedhousesitters: Easy Method

What is TrustedHousesitters

Overview

TrustedHousesitters is an online membership platform that connects pet owners (pet parents) with sitters who care for pets and homes while owners are away.

The service operates on an annual subscription model for sitters and pet parents and includes optional booking fees for individual sits.

How the service is used

Pet parents post home and pet listings and review sitter applications before confirming a sit.

Sitters apply for sits, communicate with pet parents, and can accept confirmed bookings that include a booking fee and membership requirements.

How to cancel TrustedHousesitters

Cancel automatic renewal via website

• Log into your account on the TrustedHousesitters website.
• Go to Profile → Settings → Edit Membership → select "Turn off automatic renewal".
• For step-by-step details see the official help article: How do I cancel the automatic renewal of my membership?

Cancel via mobile app or app stores

• In the app: Open the app → Me → Settings → My membership → Manage my membership → select "Turn off automatic renewal".
• If you subscribed through Apple or Google, cancel the subscription directly in the App Store or Google Play; deleting the app does not stop payments.
• Guidance for app-store subscriptions is summarised here: Cancelling subscriptions bought via App Store / Google Play.

What happens when you cancel

Access and membership status

Turning off automatic renewal stops future renewals but does not necessarily delete your account.

You typically retain access until the end of your paid membership period unless otherwise stated in your account settings.

Bookings and sits

A confirmed sit cannot be cancelled unilaterally without agreement from both parties except in extraordinary circumstances.

TrustedHousesitters' policies state cancellations of confirmed sits may lead to disciplinary action and the booking fee is refunded when a booking is cancelled.

Will I get a refund?

Cooling-off and membership refunds

TrustedHousesitters publishes a 14-day cooling-off refund for members who cancel within 14 days of activation or auto-renewal, subject to conditions.

Conditions include not having applied for a sit, not having entered into a booking, and not publishing live home-listing dates during that period.

Money‑Back Promise and booking fee refunds

• Pet Parents (first-year, Standard or Premium): full refund if no sitter applications are received within 14 days of posting your first listing and the listing was posted at least 14 days before the sit. See: Money‑Back Promise.
• Sitters (first-year): full refund if no confirmed sit within 14 days after making the 5th application; see the Money‑Back Promise article above.
• Booking fee: refunded in full whenever a booking is cancelled, regardless of which party cancels; see the Booking Fee Cancellation Policy: Booking Fee Cancellation Policy.

Note: Refunds for subscriptions purchased via the App Store or Google Play are handled by those platforms and may follow different rules.

TrustedHousesitters plans and pricing

Pricing overview

All memberships are annual only. Prices below are local INR equivalents based on published rates.

Contact TrustedHousesitters for the current INR charge at checkout or for promotional pricing.

Your consumer rights in India

Cooling‑off and cancellation rights

Under Indian consumer protection principles, consumers generally have rights to cancel unused online subscriptions within a short cooling‑off period.

TrustedHousesitters' published 14‑day cooling-off policy aligns with that expectation, but you must meet their stated conditions to qualify.

If you are denied a refund

• Keep clear documentation (screenshots, emails, payment records) to support a refund request.
• If internal resolution fails, consider contacting your bank for a chargeback or filing a complaint with Indian consumer forums or regulatory bodies.

Customer experiences

Positive experiences

Many members praise the platform for connecting pet parents with reliable sitters and for cost savings on travel accommodation.

Users report easy matching and successful sits across regions including Asia and Australia. See user reviews on Trustpilot: TrustedHousesitters on Trustpilot.

Negative experiences

Common complaints include difficulties with customer service, billing issues, and disputes over refunds or damages.

Some users criticise the addition of per‑sit booking fees alongside membership fees and report mixed experiences with insurance or support in incidents.

Documentation checklist

Essential items to collect

• Account screenshots showing membership status and renewal settings.
• Payment receipts and transaction IDs from your bank or card statement.
• Correspondence with TrustedHousesitters support or with the other party to a booking.

Optional supporting evidence

• Chat logs or messages confirming cancellations or no‑shows.
• Listing timestamps and application records for Money‑Back Promise claims.
• Any photos or reports related to damages or misconduct if relevant.

Common mistakes

Assuming deleting the app cancels payments

Deleting the mobile app does not cancel an App Store or Google Play subscription. You must cancel directly with Apple or Google.

Refer to the postclic guidance for app-store cancellations: App Store / Google Play subscriptions.

Missing the conditions for refunds

Users sometimes miss the specific conditions for the 14‑day refund or Money‑Back Promise, such as having applied for sits or publishing live listing dates.

Always check the exact eligibility conditions before requesting a refund to avoid denial.

Comparative recap

Quick feature comparison

After cancelling

How to confirm cancellation

After you turn off automatic renewal, take a screenshot of your membership settings page showing renewal is off.

Keep confirmation emails or support ticket numbers until your billing cycle ends and any refund issues are resolved.

Helpful links and support

• Cancel automatic renewal (web + app): How do I cancel the automatic renewal of my membership?
• Money‑Back Promise details: What is the Money‑Back Promise?
• Booking fee refund policy: Booking Fee Cancellation Policy
• App Store / Google Play subscription guidance: Cancelling subscriptions bought via App Store / Google Play

Address

Registered office

TrustedHousesitters Ltd / TrustedHousesitters Group Ltd.

20-22 Wenlock Road, London, N1 7GU, United Kingdom.

Contact notes

For membership cancellations and refund requests use the website help articles above or contact member support through your account.

Keep all documentation and timestamps when raising disputes with support or your payment provider.