Cancellation Ollie: Easy Method

What is Ollie

Overview

Ollie is a subscription-based pet food service that delivers freshly prepared, human‑grade meals tailored for dogs. Plans are customizable by dog size, age, and dietary needs.

Service scope

Ollie operates primarily in the United States and ships prepared meals on a recurring schedule. Subscriptions are managed online or via platform stores when purchased through App Store / Google Play.

How to cancel Ollie

Cancel via web (recommended)

• Log into your account at myollie.com, go to "My Info" → "Subscriptions", then click "Cancel Subscription".
• Must cancel at least six (6) days before your next scheduled delivery to avoid being charged for that upcoming box.
• See a step guide at how to cancel Ollie (guide).

Cancel by email or phone

• Send a cancellation request to [email protected] or call 844-886-1543.
• The same six‑day advance notice requirement applies for eligibility to prevent the next shipment charge.

Cancel via App Store or Google Play

• If you subscribed through Apple or Google, cancel through that platform’s subscription settings to stop auto‑renewal.
• Platform refunds (if any) must be requested through Apple or Google Play and follow their refund windows and rules.
• See platform guidance and notes at cancelling Ollie via app stores.

What happens when you cancel

Access and future deliveries

Cancelling stops future automatic shipments after the current billing period. If cancellation is made after the six‑day cutoff, you may still be charged for the next scheduled box.

Account and data

Your Ollie account typically remains active for viewing past orders and account details unless you request account deletion. Order history and preferences are retained unless you ask the company to remove them.

Subscription reactivation

You can usually restart or re‑subscribe through the same account at any time. Reactivation terms and any promotional pricing are subject to Ollie’s current offers.

Will I get a refund?

Starter-box money-back guarantee

Ollie offers a starter‑box money‑back guarantee for the initial box if your dog doesn’t like it. This guarantee applies only to the starter box and is a voluntary company policy.

No pro-rated or post-cancellation refunds

• Subscription fees already charged before cancellation are generally non-refundable and not prorated.
• If an order is sent in error by Ollie, refunds may be issued for that error shipment.

Platform-based refunds

If you purchased via the App Store or Google Play, refunds must follow the respective platform’s policies. Ollie indicates it will honour valid platform refund determinations.

For notes about platform refunds, see app store refund guidance.

Ollie plans and pricing

What this table shows

The following pricing reflects App Store India listings for iOS apps named "Ollie" (Handwriting & Phonics, Calm Buddy), per verified source data.

Pricing table

Your consumer rights in India

Applicable protections

Indian consumer protection law provides rights such as the right to information, protection against defective goods, and remedies for unfair trade practices.

Limitations for international subscriptions

When a seller operates from another country and prices/terms are in foreign currency, statutory Indian remedies can be more complex to enforce.

Practical steps for Indian consumers

• Document orders, receipts and communications with Ollie to support any claim.
• If purchased through Apple/Google, start with the platform’s dispute/refund process before cross-border complaints.
• Consider contacting your payment provider (bank/card) for charge disputes if you cannot resolve the issue directly.

Customer experiences

Positive feedback

• Many reviewers praise ingredient quality, improved pet digestion and coat, and responsive customer service.
• Third‑party summaries note strong brand‑level sentiment and customers reporting improvements within 30 days.

Negative feedback and concerns

• Some customers report price increases over time and occasional shipping or packaging problems (thawed or damaged packs).
• There are reports of gastrointestinal issues or nutritional concerns from some users; experiences vary by pet.

Where to read reviews

For consolidated customer reviews and ratings, see Ollie’s review listings at Trustpilot and brand summaries at HonestBrandReviews.

Documentation checklist

What to prepare before contacting Ollie

• Account email and full name used for the subscription.
• Order number(s) and the date of the last delivery or charged shipment.
• Subscription plan name and billing method (credit card, Apple ID, Google Play).

Evidence for refunds or disputes

• Photos of damaged packages or product condition on arrival.
• Any veterinary records if claiming health issues potentially linked to the food.
• Screenshots of cancellation attempts, receipts, and communications with support.

Common mistakes

Missing the cancellation window

A common error is cancelling too close to the next scheduled delivery. Remember the six (6) day cutoff to avoid being charged for the upcoming box.

Failing to cancel on the correct platform

If you subscribed via Apple or Google Play, cancelling on the Ollie website but not in your App Store/Google account (or vice versa) can leave auto‑renewal active.

Expecting prorated refunds

Many customers expect partial refunds after cancellation. Ollie’s policy generally does not prorate or refund subscription charges already processed.

Comparative recap

Quick comparison header

The table below summarizes key points: cancellation method, refund likelihood, and typical pricing signals where available.

Comparison table

After cancelling

What to monitor

Check your payment method for any unexpected post‑cancellation charges and retain confirmation of cancellation from Ollie support.

Next steps and help links

• If you cancelled via the web and need steps: how to cancel Ollie (guide).
• If your subscription was via App Store/Google Play, review platform refund procedures at app store cancellation notes.
• For community reviews and reported experiences, see Trustpilot and Ollie reviews.

Address

Corporate address

Ollie Pets Inc., 3495 Lakeside Drive #1089, Reno, Nevada 89509, United States.

Support contacts (summary)

• Email: [email protected]
• Phone (US): 844-886-1543