Cancellation Ollie: Easy Method

What is Ollie

Service overview

Ollie is a subscription-based dog food delivery service that provides freshly made, human-grade meals tailored to a dog’s needs.

The service operates by recurring deliveries and offers online account management for plans and shipments.

Who uses Ollie

Ollie is used by pet owners seeking fresh, portioned meals delivered on a schedule rather than buying retail kibble.

Subscriptions can be managed through the web or via platform apps depending on how the customer subscribed.

How to cancel Ollie

If you subscribed via Apple App Store

• Open your Apple App Store account subscriptions and cancel directly there to stop auto-renewal.
• Ollie states cancellations for App Store subscriptions must be made through Apple; Ollie cannot cancel App Store charges for you.
• Reference: Ollie on the App Store.

If you subscribed via Google Play

• Cancel inside Google Play > Subscriptions to stop future charges.
• Platform refund requests are handled under Google Play policy; Ollie will cooperate but Google’s policy governs outcomes.
• More details: Google Play cancellation notes.

If you subscribed via the web (myollie.com)

• Cancel by emailing [email protected] or calling 844‑188‑OLLIE at least six (6) days before your next scheduled delivery to avoid the next charge.
• Access to service continues for the period already paid; Ollie’s terms explain timing and non-refund of unused days.
• See terms: Ollie terms.

What happens when you cancel

Access and deliveries

After cancellation you retain access and deliveries for the period already paid for; cancellation prevents future auto-renewal.

If you miss the cancellation window (six days for web subscriptions) you may be charged for the next shipment with no refund.

Account and data

Your account remains active for any paid period; Ollie may retain account data per their terms for record-keeping and support.

If you reactivate later, you typically resume the subscription and billing cycle in effect at that time.

Will I get a refund?

Starter box money-back guarantee

Ollie’s money-back guarantee applies only to the first “starter box.” Refunds are permitted for that initial box under Ollie’s policy.

Subsequent boxes are generally non-refundable unless Ollie shipped in error, per their terms.

Platform refunds and prorating

• Fees already charged before cancellation are not refundable and Ollie does not prorate unused subscription days.
• If you subscribed via Apple or Google, request platform-level refunds according to their policies; Ollie will honour platform refunds typically within 30 days where applicable.
• See Ollie terms and platform guidance: Ollie terms and cancellation notes.

Ollie plans and pricing

Available App Store plans (Singapore)

Below are the App Store-listed prices for premium access plans as of late February 2026 in Singapore.

These are app-store listed prices and may differ from web subscription pricing.

Your consumer rights in Singapore

Cooling-off and refunds

Ollie does not offer a statutory 14-day cooling-off right; refunds are governed by Ollie’s published policies, including the starter box exception.

For web subscribers, refunds for unused days are not provided under Ollie’s terms.

Subscription terms and platform protections

• Web subscriptions require cancellation at least six (6) days before the next shipment to avoid charges.
• Subscriptions purchased via App Store or Google Play are subject to those platforms’ consumer protection and refund procedures.
• If you believe a charge is incorrect, you can contact your platform (Apple/Google) or your payment provider for dispute options in Singapore.

Customer experiences

Positive feedback

• Many users report improved dog health, better digestion, energy, and timeliness of deliveries.
• Ollie’s site reports about 90% of members notice positive changes within 30 days; third-party reviews praise ingredient quality and customer service.

Negative feedback

• Complaints include shipping and packaging problems (thawed or punctured food), which led to replacements or refunds but caused inconvenience.
• Some customers reported unexpected auto-renewals or reactivated paused subscriptions resulting in unwanted charges.
• There are reports of health issues in some dogs (gastrointestinal problems, elevated enzymes) that some users attributed to the product; consult your vet for medical concerns.

Documentation checklist

What to have before you cancel

• Account email and order/subscription ID.
• Payment receipt or date of last charge.
• Delivery schedule or next shipment date to confirm cancellation window.

What to include in cancellation requests

• Your full name and account email.
• Clear statement to cancel and the desired effective date.
• Order numbers or screenshots if disputing a charge or requesting a refund.

Common mistakes

Missing the cancellation window

Many customers miss the six-day cutoff for web subscriptions and are charged for the next box with no prorated refund.

Always check the next shipment date and cancel early enough to avoid unwanted charges.

Using the wrong cancellation channel

Attempting to cancel an App Store or Google Play subscription through Ollie support will not stop platform billing.

Cancel platform-billed subscriptions directly in Apple or Google Play to prevent auto-renewal.

Comparative recap

Quick channel comparison

The table below summarizes cancellation steps, refund likelihood, and notice requirements by channel.

After cancelling

What to expect immediately

Expect confirmation of cancellation by email if you cancelled through the correct channel; retain that confirmation for records.

Your service continues for the period already paid and stops after that period unless reactivated.

Useful links and support

• Ollie terms and cancellation policy: https://www.myollie.com/terms/
• Ollie on the Apple App Store: https://apps.apple.com/sg/app/ollie-your-calm-buddy/id6757700968
• Notes on cancelling and platform refunds: https://www.postclic.com/en-ca/letters/subscription-box/cancel-ollie/
• Independent reviews and experiences: https://www.trustpilot.com/review/www.myollie.com

Address

Singapore address

190 Woodlands Industrial Park E5, #09-11, Woodlands Bizhub, Singapore 757516

Contact for web subscribers

Email: [email protected]

Phone (US support line shown in terms): 844‑188‑OLLIE