Cancellation Rover: Easy Method

What is Rover

Overview

Rover is an online platform that connects pet owners with local pet sitters and dog walkers for services such as boarding, daycare, walking, and drop‑in visits.

The platform handles booking, payment processing, and basic protections so owners and sitters can arrange care through the app or website.

Who uses Rover

Pet owners use Rover to find temporary care when they are away or need help during the day.

Sitters and walkers list services, set their own prices, and accept bookings through Rover.

How to cancel Rover

Cancel using the app or website

• Open the Rover app or go to Rover on a computer and sign in.
• Navigate to Upcoming bookings and select the booking you want to cancel.
• Choose "Modify booking" then "Cancel booking", provide a reason, and confirm the cancellation.
• The cancellation process is identical on iOS, Android, and the web.

Confirmation and next steps

After you confirm, Rover shows the updated booking status and any refund details that apply to your booking.

If you need help after cancelling, use the support links in the After cancelling section below.

What happens when you cancel

Access and active bookings

Cancelling removes the booking from your Upcoming bookings list and updates the sitter’s calendar accordingly.

Any future recurring or repeated bookings must be cancelled separately; cancellation does not delete your Rover account.

Data, records and receipts

Rover retains records of bookings and cancellations in your account history for reference and dispute resolution.

Keep screenshots, receipts, and message history if you expect to request a refund or escalate a dispute.

Will I get a refund?

General refund rules

• Refunds depend on the sitter’s selected cancellation policy: same‑day, one‑day, three‑day, or seven‑day.
• Refunds are issued to the original payment method and typically arrive within 5 - 10 business days.

Specific policy details and exceptions

• Same‑day: Full refund if cancelled before the booking begins. If cancelled after start, 50% refund for the first 7 days, then 100% for remaining days.
• One‑day / Three‑day / Seven‑day: Full refund if cancelled by the required time prior to the start; otherwise 50% for the first 7 days, then 100% afterward.
• Add‑ons (for example, 60‑minute rate or daycare pickups/drop‑offs) may be eligible for only a 50% refund; grooming, bathing, and boarding pickups are 100% refundable in applicable cases.
• If the sitter cancels, the pet owner receives a full refund.
• Late cancellation requests: to be eligible for a refund, submit the cancellation request no later than 48 hours after the booking end date.

For Rover’s official guidance on cancelling and refunds, see Rover’s help pages.

Rover plans and pricing

Typical service pricing (median examples)

Prices vary by sitter, location, and service. Below are approximate median rates reported for Delhi and broader India.

Notes on pricing

Rover India uses per‑service, provider‑set rates. Prices may be shown in USD on the platform and converted to INR during payment.

There are no fixed subscription plans in INR published for Rover India; contact sitters directly for exact local pricing.

Your consumer rights in India

Relevant laws

Under the Consumer Protection Act, 2019 and the E‑Commerce Rules, 2020, consumers have the right to refunds or remedies for defective or misrepresented services.

Platforms must publish clear return and refund policies and cannot arbitrarily deny reasonable consumer requests.

How to escalate a dispute

• Raise the issue with Rover support and preserve all booking documentation and messages.
• If unresolved, escalate to the platform’s grievance officer, and consider filing a complaint with District/State Consumer Fora or the NCDRC.
• For legal guidance on platform refund obligations in India, see a summary of consumer law obligations.

Customer experiences

Positive experiences

Many sitters find that using the platform provides predictable bookings and structured payment handling when bookings stay on‑platform.

Some sitters report the ability to set holiday rates and manage availability centrally through Rover.

Negative experiences

Common complaints include clients asking to move bookings off‑platform, which can bypass fees and protections and create payment disputes.

Other issues raised include confusion about refunds, credit requests outside Rover, and sitters not seeing funds until booking completion.

Documentation checklist

Essentials to collect

• Booking ID and reservation dates (screenshot or confirmation email).
• Payment receipt or transaction reference for the booking.
• Message history with the sitter or owner showing cancellation requests or agreements.

Optional supporting items

• Photos or videos relevant to a dispute (for service quality issues).
• Times and timestamps for arrivals/departures, or third‑party vet or boarding records if relevant.
• Screenshots of the sitter’s published cancellation policy at time of booking.

Common mistakes

Mistakes by pet owners

Waiting too long to cancel and missing the sitter’s refund cutoff leads to reduced or no refund.

Failing to save booking confirmations and messages makes disputes harder to resolve.

Mistakes by sitters

Agreeing to off‑platform bookings can forfeit platform protections and payment guarantees.

Not clearly publishing cancellation and add‑on rules can cause misunderstandings and refund disputes.

Comparative recap

Quick comparison table

Key takeaways

• Check the sitter’s published cancellation policy before booking.
• Cancel early to maximise chances of a full refund.
• Keep documentation and contact Rover support promptly for disputes.

After cancelling

If you need further help

Use Rover’s help articles for step‑by‑step cancellation and refund guidance, and to contact support if needed.

Official Rover support pages: see the cancellation and refund help articles linked below.

Helpful links and refund tracking

• How do I cancel a booking and receive a refund?
• Will I receive a refund if I cancel a booking?
• What if my sitter cancels a booking?

Address

Registered address

901, 9th Floor, Tower‑B, Peninsula Business Park, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, India.

Notes about contact

There is no separate publicly published physical address for cancelling bookings in India; use the Rover app or website to manage cancellations and contact support.

If escalation is needed under Indian consumer law, keep all booking documentation and follow the steps in the consumer rights section above.