Cancellation Rover: Easy Method

What is Rover

Overview

Rover is an online platform that connects pet owners with local caregivers for services such as dog walking, boarding, daycare, and grooming.

Users browse sitter profiles, read reviews, book services and pay through the app or website.

Core services

Services include in-home or sitter-hosted care, drop-in visits, and add-ons like baths or grooming.

Rover provides platform tools such as messaging, booking management, and a payment system.

How to cancel Rover

Cancel using the app or web

• Open the Rover app or go to the Rover website inbox.
• Tap Inbox → Upcoming tab → select the booking you want to cancel.
• Tap the three‑dot icon → Modify booking → Cancel booking → choose a reason and confirm.
• The same process applies on web and in-app.

If the sitter cancels

• If the sitter cancels, Rover issues a full refund to the owner for unprovided services.
• Rover may help find a replacement through Reservation Protection in many cases.

What happens when you cancel

Booking status and notifications

After cancellation the booking is marked cancelled and both owner and sitter receive a notification through the app and by email.

Any future scheduled services tied to that booking will not be provided unless rebooked.

Payments, fees and records

Cancellations trigger refund calculations based on the sitter’s selected cancellation policy; service fees and add‑on rules may vary.

Receipts and the cancellation record remain available in your Rover account for reference.

Will I get a refund?

Refund policy basics

Refunds follow the sitter’s chosen policy: Same‑day, One‑day, Three‑day, or Seven‑day.

Full or partial refunds depend on timing relative to the sitter’s policy and any add‑on-specific rules.

Exceptions and timing

• Example: A "Seven‑day" policy - full refund if cancelled by 12pm seven days prior; otherwise partial refund rules apply as set by the sitter.
• Add‑ons may have different refund rules (for example, baths/grooming often get 100% refund; daycare pickups may be 50%).
• Refunds are issued to the original payment method within 5 - 10 business days; bank processing times may vary.
• If the sitter cancels, Rover refunds the full amount for unprovided services and the service fee.

Rover plans and pricing

Pricing summary

The table below lists the pricing items provided for Rover in the verified data. Local currency (SGD) may display in-app.

Prices shown are from the verified data and may vary by location.

Your consumer rights in Singapore

Legal scope

Singapore’s Lemon Law applies to physical goods and explicitly excludes services, so it does not cover pet‑sitting platforms.

There is no automatic 14‑day cooling‑off right for digital or service platforms under the CPFTA; refund terms depend on the provider’s disclosure.

Where to seek help

Consumers can seek recourse through CASE or the Small Claims Tribunal for unfair practices or unresolved service disputes.

For more details on legal scope and recourse see these resources:

• AsiaOne - Lemon Law overview
• Singapore Legal Advice - Consumer rights and recourse
• Singapore customer service guidance

Customer experiences

Positive reports

• Users report being protected by the app when things go wrong; vet bills may be covered by Rover Guarantee when booked via the app.
• Examples exist of Rover backing sitters when clients provided evidence such as photos and chat logs.

Common complaints

• Some users report reviews may be deleted if a refund is accepted, affecting visible ratings.
• Frequent issues include inconsistent sitter performance, missed bookings, inaccurate Rover Cards, or poor communication.
• There are complaints that Rover sometimes overrides sitter cancellation policies in favour of clients, leaving sitters unpaid unless they escalate.

Documentation checklist

Before you cancel

• Booking confirmation (screenshots or PDF) showing dates, times and sitter policy.
• Threaded chat messages with the sitter confirming arrangements or changes.
• Receipts or payment confirmations for the booking and any add‑ons.

If you dispute or request a refund

• Photos or videos documenting any incident or condition relevant to the dispute.
• Vet records or invoices if there is an animal health issue.
• Refund confirmation screenshots and any correspondence with Rover support.

Common mistakes

Not checking the sitter’s cancellation policy

Many cancellations become disputes because owners assume a blanket refund policy rather than checking the sitter’s selected policy.

Always verify the sitter’s policy (Same‑day, One‑day, Three‑day, Seven‑day) before booking or cancelling.

Assuming a cooling‑off period or losing review rights

Some users expect a 14‑day cooling‑off refund right for services - this does not apply in Singapore for service platforms.

Accepting a refund in some cases may lead to removal of a review; weigh evidence and dispute options before accepting partial refunds.

Comparative recap

Quick comparison

After cancelling

If you need further help

Contact Rover support through the app or website messaging for disputes, refunds, or evidence submission.

Keep all records and follow up promptly if you do not see a refund processed within the stated timeframe.

External resources and escalation

For consumer law guidance or to explore dispute options in Singapore, review these resources:

• AsiaOne - Lemon Law overview
• Singapore Legal Advice - Consumer rights and recourse
• Singapore customer service guidance

Address

Company headquarters

Rover (corporate address listed in available information): 500 Yale Ave N, Seattle, Washington, 98109 US.

Note for Singapore users

Local consumer protection and jurisdictional matters are governed by Singapore law; use the resources above for local help and escalation.