Cancellation Starnow: Easy Method

What is Starnow

Overview

StarNow is an online platform that connects performers, casting agents, and creatives for auditions and jobs in the entertainment industry.

Users create profiles, upload media, and apply for casting calls or jobs via the site or mobile apps.

Who uses it

Performers, models, actors, musicians and other creative professionals use StarNow to find opportunities and showcase work.

Casting directors and production teams use the platform to post roles and review applicants.

How to cancel Starnow

Web (self-service)

• Sign in to your StarNow account.
• Go to Account Settings and click "Turn Auto‑Renew Off."
• Cancellation takes effect immediately; you keep access until the end of the paid period.

Mobile / in-app (iOS) and PayPal

• Apple App Store (iOS): Cancel via Apple only - Settings → Subscriptions → StarNow → Cancel. StarNow cannot cancel or refund App Store subscriptions.
• PayPal: Email StarNow Customer Success at [email protected] to request termination of auto‑renewal for PayPal subscriptions.

What happens when you cancel

Access after cancellation

When you cancel a paid subscription, access continues until the end of the period you paid for.

Auto‑renew is turned off so you will not be charged again after the current period ends.

Data, profile and applications

Your profile and application history remain on StarNow unless you delete your account separately.

Save any important messages, application content, or media before deleting your account if you need a local copy.

Will I get a refund?

General refund rules

Monthly subscriptions are generally not eligible for refunds except for double billing or clerical errors.

Longer-term subscriptions and exceptional cases are treated according to specific rules below.

Exceptions and special cases

• Quarterly or semi‑annual subscriptions: Eligible for a full refund if cancelled within 30 days of purchase or renewal.
• Long‑term web purchases: If cancellation before billing is timestamped, StarNow will consider refund requests accordingly.
• In‑app purchases (Apple/Google Play): Refunds are handled by Apple or Google Play; StarNow cannot issue those refunds.

Starnow plans and pricing

Pricing overview

The platform shows multiple plans and tiers. Only some prices include clear periods; others do not specify duration.

If in doubt, check your purchase receipt or contact support at [email protected] for clarification.

Table of known plans

Your consumer rights in India

Cooling‑off and refund rights

StarNow’s published terms do not explicitly state a 14‑day right to refund.

Under Indian consumer protection rules (Consumer Protection Act, 2019), digital services may allow a cooling‑off period (commonly 14 days) unless the seller provides sufficient justification otherwise.

How this may apply to you

• If you believe StarNow’s published policy conflicts with local consumer protections, retain receipts and communications as evidence.
• For in‑app purchases, Apple/Google Play policies and their dispute avenues generally apply instead of StarNow’s direct policies.

Customer experiences

Common positive notes

Many users find StarNow useful for exposure and applying to multiple casting calls from one profile.

Creators appreciate the ability to centralize media and applications in one account.

Common complaints and warnings

Public reviews include complaints about difficulty cancelling subscriptions and unauthorized or continuing charges after cancellation.

Other reported problems include poor customer service responsiveness, lost messages after site changes, hidden fees, and difficulty retrieving data.

Documentation checklist

What to gather before contacting support

• Account email and username used on StarNow.
• Purchase receipts or bank/PayPal/credit card transaction records.
• Subscription source: Web, Apple App Store, Google Play or PayPal.
• Transaction IDs, dates of charges and screenshots showing the charge.

Communication records

• All emails and chat transcripts with StarNow support.
• Saved copies of any in‑app receipts or App Store/Google Play order history.
• Notes of dates and times you attempted cancellation and confirmation screens if available.

Common mistakes

Cancelling in the wrong place

Many users assume cancelling on the website cancels App Store or Google Play subscriptions. It does not - you must cancel in the store where you purchased.

Example: iOS subscriptions must be cancelled through Apple Settings → Subscriptions, not through the StarNow website.

Not saving proof

Failing to save receipts, confirmation emails, or screenshots makes disputes harder to resolve with support or payment providers.

Always keep transaction records and any cancellation confirmation until the billing cycle completes and no further charges appear.

Comparative recap

At-a-glance comparison

After cancelling

What to monitor

Check your bank or PayPal statements for at least one billing cycle to confirm no further charges are taken.

If you see unexpected charges, gather evidence and contact support or the payment provider promptly.

Where to get help

Official StarNow contact: [email protected]. Use this for PayPal cancellation requests and web billing queries.

For in‑app purchases or refunds, contact Apple Support or Google Play Support through your device or account portal.

Address

Official mailing address

PO Box 6372, Marion Square, Wellington 6141, New Zealand

Notes about contacting by post

StarNow does not list a dedicated physical office in India; use the mailing address above for formal notices where required.

For faster resolution, email [email protected] and include the documentation checklist items when you contact support.