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Cancellation Starnow: Easy Method
What is Starnow
Overview
StarNow is an online casting and talent platform that connects actors, models and performers with auditions and paid jobs.
Users create profiles, upload reels and apply for listings posted by casting directors and producers.
Who uses StarNow
The site is used by performers, photographers and employers seeking creative talent across film, TV, theatre and commercial work.
Subscriptions unlock features such as applying to certain listings and profile promotion.
How to cancel Starnow
Cancel via the website (self-service)
- Log in to your StarNow account on the website.
- Go to Account Settings and turn off the auto-renew option to cancel the subscription.
- Access remains active until the end of the already paid period; the toggle stops future billing.
Cancel via mobile app stores
- If you subscribed through Apple (App Store) on iPhone, cancel directly in your Apple subscriptions - not on StarNow's site.
- If you subscribed through Google Play, cancel the subscription through Google Play subscriptions - not on StarNow's site.
- For store cancellations, follow the standard App Store or Google Play workflows in your device settings.
Help and documentation
StarNow’s official cancellation and refund details are described on their help pages.
See StarNow’s cancellation policy: Cancellation & Refunds (Backstage/StarNow).
What happens when you cancel
Access after cancellation
Turning off auto-renew stops future payments but does not remove access immediately.
You retain access until the end of the period you already paid for.
Account and data
Your profile and applications typically remain on the site unless you delete your account separately.
Deleting your account may remove listings and messages; check StarNow settings for account deletion options.
Timing and timestamps
Cancellation requests received before the system bills you are honoured based on the timestamp received.
This can matter if a billing event occurs near the time you submit a cancellation.
Will I get a refund?
General refund policy
Monthly subscriptions are generally not refundable, except for cases like double billing or clerical errors.
StarNow’s stated refund rules are summarised on their help pages.
Longer plans and exceptions
- Quarterly and semi‑annual subscriptions are eligible for a full refund if cancelled within 30 days of the purchase or renewal date.
- Cancellations after 30 days for those longer plans are not refundable per StarNow’s stated policy.
Timing and special cases
Requests received before a billing run may be processed and a refund issued depending on timing and reason.
For official policy details refer to StarNow’s cancellation and refunds documentation: Cancellation & Refunds.
Starnow plans and pricing
Pricing overview
No definitive public price list for StarNow plans was available in the verified sources provided.
If you need current plan prices, contact StarNow support or check your account billing page.
Contact for pricing
Use the in-site Account/Billing pages to view the exact cost tied to your account or subscription offer.
| Plan | Description | Price |
|---|---|---|
| Standard / Subscriber | Access to apply for listings and profile features | Contact for pricing |
| Quarterly / Semi‑annual | Longer term options that may be refundable within 30 days | Contact for pricing |
Your consumer rights in South Africa
Key rights summary
South African consumers have the right to fair terms, accurate disclosure and proper cancellation and refund procedures under consumer protection laws.
Recurring payment failures or refusal to process lawful refunds can raise compliance issues.
Cooling-off and refund windows
South African law often provides a cooling‑off period for certain online transactions, but exact applicability depends on the service type.
StarNow’s 30‑day rule for longer subscriptions may not substitute for statutory rights in South Africa.
When to escalate
If you believe StarNow failed to honour cancellation or refund obligations, you may exercise remedies under the Consumer Protection Act.
Keep records and timestamps of cancellation attempts and billing to support any dispute.
Customer experiences
Positive reports
Some long-term users report meaningful work and steady casting leads through the platform over many years.
Positive accounts highlight successful placements and ongoing opportunities for established users.
Negative reports
Other users report issues such as difficulty cancelling, perceived forced payments to apply and slow or unhelpful customer service.
Common complaints include blocked listings for new users, strict verification requests and problems obtaining refunds.
How to weigh reviews
Take both positive and negative experiences into account and check recent reviews and your own trial experience before committing to a long subscription.
Document any issues immediately to improve chances of a successful refund or resolution.
Documentation checklist
Essential items to collect
- Account username / email used to subscribe.
- Order or invoice number showing the subscription date and amount.
- Timestamps and screenshots of cancellation attempts and account settings.
Support and escalation records
- Copies of emails or support tickets submitted to StarNow.
- Bank or card transaction records showing charges and dates.
- Any automated replies or confirmation messages received after cancellation.
Common mistakes
Attempting to cancel in the wrong place
Many users try to cancel on the StarNow website when the subscription was purchased via Apple or Google.
If you subscribed through the App Store or Google Play you must cancel in those stores, otherwise billing will continue.
Not toggling auto-renew or missing timestamps
Failing to turn off auto-renew before the billing date or not keeping proof of the cancellation timestamp can complicate refund claims.
Always keep screenshots or confirmation messages showing the auto‑renew setting being turned off.
Comparative recap
Comparison overview
Below is a quick comparison of cancellation paths, ease and typical refund outcomes for different subscription sources.
Use this to decide how to cancel and what refund expectations are reasonable.
| Method | Cancellation ease | Refund window / notes |
|---|---|---|
| Website (Account Settings) | Easy - toggle off auto‑renew in Account Settings | Access until period end; monthly not refundable except errors |
| Apple App Store | Cancel via Apple subscriptions in device settings | Refunds handled by Apple; StarNow cannot cancel App Store subscriptions |
| Google Play | Cancel via Google Play subscriptions | Refunds handled by Google Play; StarNow cannot cancel Google Play subscriptions |
After cancelling
Verify cancellation
Check your account settings to confirm auto‑renew is off and keep a screenshot as proof.
Monitor your bank or card for further charges for at least one billing cycle to ensure cancellation took effect.
Where to get help
Consult StarNow’s help pages for policy details and next steps: Cancellation & Refunds.
For subscription benefit details see: StarNow Subscriptions & Benefits.
Address
Registered office
StarNow (headquarters) - 14 Allen Street, Pipitea, Wellington 6011, New Zealand.
Correspondence
Mailing/correspondence address often cited: PO Box 6372, Marion Square, Wellington 6141, New Zealand.
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.