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Storytel

Cancel STORYTEL

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To cancel Storytel,
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India

Cancellation service #1 in India

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Calculated on 5.6K reviews

Termination letter drafted by a specialized lawyer
Sender
Storytel
PO Box 24 167
SE- Stockholm Sweden
support@storytel.com
Cancellation of Storytel contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Storytel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Storytel
PO Box 24 167
SE- Stockholm , Sweden
support@storytel.com
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Storytel: Easy Method

What is Storytel

Overview

Storytel is a subscription-based audiobook and e-book streaming service that gives on-demand access to a large library of titles across genres and languages.

Users can stream or download content to listen or read offline on mobile devices while a subscription is active.

Key features

Main features include narrated audiobooks, e-books, offline downloads, and personalized recommendations.

The service is available via mobile apps and a web account, and subscriptions can be billed through Storytel, Apple App Store or Google Play Store.

How to cancel Storytel

If you started your subscription via App Store (iOS)

  • Open iPhone Settings → tap your Apple ID → Subscriptions → select Storytel → Cancel Subscription.
  • Note: Deleting the Storytel app will NOT cancel an App Store subscription.
  • See official steps: Storytel: Cancel your subscription.

If you started your subscription via Google Play (Android)

  • Open Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → select Storytel → Cancel subscription.
  • Note: Uninstalling the app does not stop Google Play billing.
  • See official steps: Storytel: Cancel your subscription.

If you started your subscription on the Storytel website

  • Log in at your Storytel account on the web → click Manage next to your subscription → Cancel subscription → confirm cancellation.
  • You should receive an on‑screen confirmation and an email copy of the cancellation.
  • Official guidance: Storytel help article.

What happens when you cancel

Access after cancellation

After cancelling, you normally retain access until the end of the current billing period you paid for.

Once the paid period ends, access to the streaming library and downloads will be removed.

Renewal and auto‑billing

Cancellation stops future automatic renewals; it does not usually trigger an immediate service termination (except in specific cases specified by the billing platform).

Make sure you get a confirmation message or email to verify auto‑renewal has been turned off.

Account data

Your account and library history typically remain linked to your account; content access resumes if you reactivate the subscription.

If you need full account deletion, contact Storytel support through the help centre linked below.

Will I get a refund?

Standard refund policy

Storytel’s terms (as summarised by third‑party sources) provide a 14‑day withdrawal (cooling‑off) period from the date of purchase in which you may request a refund.

After 14 days, refunds are generally not issued for ongoing subscriptions or prepaid periods.

Exceptions and deductions

  • Within the 14‑day window, Storytel may deduct for any usage during that period before refunding the remainder.
  • If you subscribed via Apple or Google, refund decisions may follow the platform’s refund policies and processes.

Practical notes and reports

Independent guides and user reports indicate refunds are not guaranteed in all cases.

For more detailed third‑party summaries, see: Postclic summary and a terms excerpt at Scribd.

Storytel plans and pricing

Pricing overview

Official India pricing for Storytel is not provided in the verified sources used for this guide.

For exact, up‑to‑date prices please check the Storytel app or the account subscription page.

Contact for actual rates

If you need the current INR rates, sign into your account or check your app store subscription listing for the billed amount.

Plan 期間 Price (INR)
Standard 月額 Contact for pricing
Standard 年間 Contact for pricing

Your consumer rights in India

Cooling‑off and consumer protection

Under general consumer protection principles, digital services often allow a cooling‑off period; Storytel’s stated cooling‑off window is 14 days.

This gives consumers the right to withdraw and request a refund subject to deductions for used service.

Purchases via platforms

If you bought through Apple or Google Play, those platforms’ refund mechanisms and policies also apply and may affect eligibility and process.

Keep receipts and transaction IDs from the platform that billed you for any dispute.

How to escalate a dispute

If you cannot resolve a refund or cancellation with Storytel, you can file a complaint with Indian consumer grievance systems or pursue chargeback through your payment provider, if applicable.

Retain documentation and timestamps to support any claim you make.

Customer experiences

Positive feedback

Many users value Storytel’s multilingual catalogue and a wide selection of audiobooks and e‑books.

Features like curated recommendations and mother‑tongue content receive praise from some reviewers.

Reported issues

Public reviews and forums report issues such as app instability, playback interruptions, difficulty cancelling in some cases, and delays or problems receiving refunds.

Responses vary; customer experience can depend on subscription channel (App Store, Google Play, or direct).

Practical takeaway

Before subscribing, check how you are being billed (app store vs Storytel) and save receipts to simplify any future cancellations or refund requests.

Confirm cancellation through the method appropriate to your subscription channel and keep the confirmation email or screenshot.

Documentation checklist

What to collect before contacting support

  • Account email/username used for Storytel.
  • Transaction ID or payment receipt showing the subscription charge.
  • Date and time of the purchase and of the cancellation action.
  • Screenshots of subscription settings and any cancellation confirmations or error messages.
  • Information about the billing channel (Apple App Store, Google Play, or Storytel website).

Why these items matter

Having clear evidence speeds up support resolution and any refund investigations.

Platform receipts are especially important if the charge was processed by Apple or Google.

Common mistakes

Assuming deleting the app cancels subscription

Many users delete the Storytel app thinking the subscription is cancelled. This does not stop billing when the subscription is managed by Apple or Google Play.

Not confirming cancellation

Failing to check for an on‑screen confirmation or email can leave auto‑renewal active unexpectedly.

Waiting too long for refunds

Assuming a refund will be issued after the cooling period or for partial use without checking policy can cause unmet expectations.

Always check the 14‑day window and gather proof of timely cancellation if requesting a refund.

Comparative recap

Quick feature comparison

The table below highlights core cancellation and refund characteristics to keep in mind when comparing Storytel with typical digital subscription services.

How Storytel compares

Feature 期間 Storytel Notes
Cancellation method N/A Via Storytel website or via App Store / Google Play depending on subscription source Follow the exact channel used to subscribe
Refund cooling‑off N/A 14‑day withdrawal window (subject to deductions) After 14 days refunds typically not provided
Payment handling N/A Payments may be processed by Storytel or by platform billing Platform purchases follow platform refund rules

After cancelling

Check confirmation

Immediately save the on‑screen confirmation and the cancellation email you receive.

If you do not receive confirmation, revisit the subscription settings for the billing channel and take screenshots.

Follow‑up and dispute steps

  • If you expect a refund, contact Storytel support with documentation and reference the 14‑day withdrawal where applicable.
  • If purchased via Apple or Google, you may need to request a refund through that platform’s support channel.
  • Official cancellation help: Storytel: Cancel your subscription.
  • Third‑party summary of refund rules: Postclic: Cancel Storytel.

Address

Postal address

Storytel Group (as listed publicly): PO Box 24 167, SE-104 51 Stockholm, Sweden.

Use this address for formal postal correspondence if required for escalations.

Official support

For account‑specific cancellation steps or support, use Storytel’s help centre article: Cancel your subscription (Storytel Help).

Keep all receipts and confirmation emails when contacting support to speed resolution.

FAQ

To cancel your Storytel subscription via the App Store, open iPhone Settings, tap your Apple ID, go to Subscriptions, select Storytel, and then tap Cancel Subscription. Remember, deleting the app won't cancel your subscription.

If you subscribed through Google Play, open the Google Play app, tap your profile icon, go to Payments & subscriptions, select Subscriptions, choose Storytel, and then tap Cancel subscription. Uninstalling the app does not stop billing.

After canceling, you will retain access to Storytel until the end of the current billing period you paid for. Once that period ends, access to the library and downloads will be removed.

Yes, if you cancel your Storytel subscription within the 14-day cooling-off period, you may request a refund. However, any usage during that period may be deducted from the refund amount.

Yes, you can cancel your Storytel subscription in writing via email or registered postal mail. Be sure to include your account details and request confirmation of cancellation for your records.