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Cancellation service #1 in New Zealand
Cancel Storytel: Easy Method
What is Storytel
Service overview
Storytel is a subscription audio-book and e-book streaming service that provides access to a catalogue of narrated books and e-books across multiple languages.
How people use it
Subscribers stream or download titles on phones, tablets and some other devices for offline listening within the app.
How to cancel Storytel
Cancel via Storytel website (web)
- Log into your account page.
- Click on Manage next to your subscription.
- Scroll down and click on Cancel subscription.
- Confirm the cancellation.
You will receive confirmation on the website and by email; service continues until the end of the paid period.
See Storytel help: Cancel your subscription.
Cancel Apple (App Store / iOS in-app)
- Open Settings on your iPhone.
- Tap your name, then tap Subscriptions.
- Select the Storytel subscription.
- Tap Cancel Subscription.
If "Cancel Subscription" is not shown, the subscription is already cancelled.
Cancel Google Play (Android in-app)
- Open the Google Play app on your Android device.
- Tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select the Storytel subscription.
- Tap Cancel subscription and follow the on-screen instructions.
Deleting the app or not using the service does not cancel an active subscription.
What happens when you cancel
Access after cancellation
If you cancel a paid subscription via the website or in-app stores, your access typically continues until the end of the current paid period.
Renewal and account status
Automatic renewal stops at the end of the billing cycle so you will not be charged again after the period ends.
Your Storytel account remains available for reactivation; downloaded or licensed titles may stop working if access is removed.
Will I get a refund?
14-day withdrawal (cooling-off) right
Storytel grants a 14-day withdrawal right from the day of purchase. If you withdraw within 14 days you can get a refund.
- Refund is issued without undue delay, usually to the original payment method within 14 days.
- Storytel may deduct a proportionate amount for any service used during the period before withdrawal.
After the subscription starts
Storytel's terms state that after the 14‑day withdrawal period ends and the subscription has started, no refunds or credits are offered.
If you subscribed via Apple or Google, refund requests may also be subject to App Store or Google Play policies.
Storytel Terms & Conditions: Terms & Conditions.
Storytel plans and pricing
Pricing availability
Public NZD pricing for Storytel is not available in the supplied data.
To see exact New Zealand pricing, check the Storytel app or website set to New Zealand.
Common plan types
| Plan | Price (NZ$) | Notes |
|---|---|---|
| Monthly subscription | Varies | Check app or website for NZ pricing |
| Annual subscription | Varies | May be offered in some regions |
| Free trial | Varies | Availability and length vary by promotion |
Your consumer rights in New Zealand
Withdrawal and refunds
Although local law varies, Storytel grants a 14-day withdrawal right during which you can cancel and receive a refund or partial refund depending on usage.
- Refunds are typically processed to the original payment method within 14 days after withdrawal.
- When service has been used, Storytel may deduct a proportionate fee for the period used.
Limitations and platform rules
After the withdrawal period ends, Storytel's terms say no refunds or credits are offered once the subscription starts.
In-app subscriptions via Apple or Google are also governed by those stores' own billing and refund policies.
Customer experiences
Positive feedback
Some users praise Storytel for access to books in multiple languages and the convenience of listening and reading in different tongues.
Example positive review: a user appreciating multilingual access on Trustpilot.
Negative feedback
Reported complaints include removed titles without warning, perceived poor customer support, and billing or cancellation difficulties.
Several Trustpilot reviews describe trouble cancelling or disputes about refunds and content removal.
Trustpilot: Storytel reviews on Trustpilot NZ.
Documentation checklist
What to prepare before cancelling
- Account email and username used to subscribe.
- Last payment details (date, last 4 digits of card) for reference.
- Proof of purchase or subscription confirmation email (screenshot or PDF).
Evidence to keep after cancelling
- Screenshot of cancellation confirmation page or email confirmation.
- Notes of date/time and method used to cancel (Web / Apple / Google).
- Any correspondence with Storytel support or receipts for refunds.
Common mistakes
Assuming deleting the app cancels the subscription
Users often delete the Storytel app but forget to cancel the subscription in the account, App Store, or Google Play.
Deleting the app does not stop billing; you must cancel the subscription through the correct channel.
Attempting to cancel in the wrong place
If you subscribed via Apple or Google, cancelling on Storytel's website will not stop App Store or Google Play billing.
Always check which store processed your subscription and cancel there if applicable.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund policy | Notes |
|---|---|---|---|
| Web (Storytel website) | Account page → Manage → Cancel subscription | 14-day withdrawal possible; otherwise typically no refunds | Service continues until end of paid period; confirmation by email |
| Apple (iOS / App Store) | Settings → Your name → Subscriptions → Cancel | Subject to App Store refund rules; Storytel 14‑day policy may differ | If "Cancel" not shown, subscription already cancelled |
| Google Play (Android) | Google Play app → Profile → Payments & subscriptions → Cancel | Subject to Google Play refund rules; Storytel terms also apply | Deleting app does not cancel subscription |
After cancelling
What to check
Keep the cancellation confirmation email or screenshot and verify your next bank statement to ensure no further charges occur.
If you believe you were charged in error after cancelling, gather evidence and contact Storytel support or the app store where you purchased.
Useful links
- Storytel: Cancel your subscription
- Apple: Manage subscriptions
- Google Play: Cancel subscriptions
- Storytel Terms & Conditions
Address
Company postal address
Storytel AB, PO Box 24 167, SE‑104 51 Stockholm, Sweden.
Local presence note
Storytel does not appear to maintain a dedicated New Zealand postal address for cancellations; use the web or your app store subscription management.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.