Cancellation Trustedhousesitters: Easy Method

What is Trustedhousesitters

Overview

Trustedhousesitters is a membership platform that connects pet owners with sitters who provide pet care in exchange for accommodation. Memberships are annual and enable posting listings, applying for sits, and arranging confirmed sits.

How the service works

Pet Parents post sits and sitters apply; when both agree a sit is confirmed and a booking fee is charged per sit. The platform also offers membership tiers with different features like boosted visibility and insurance-related benefits for some plans.

How to cancel Trustedhousesitters

Cancelling your membership

• Log into your account and go to membership settings to cancel auto‑renew (if available) or follow the account cancellation flow.
• If you cannot cancel online, contact Membership Services and request membership cancellation; keep a record of the request and response.

Cancelling a confirmed sit

• A confirmed sit should only be cancelled if both parties agree or in extraordinary circumstances.
• Contact the other party through the platform to seek agreement; document the agreement and any refunds for the booking fee.

What happens when you cancel

Access and features

When you cancel membership, you will typically lose access to member‑only features at the end of the paid period or immediately if you cancel a recurring payment.

Any current confirmed sits remain subject to the sit cancellation rules and should be resolved directly with the other party.

Account data and renewals

Your account profile and history are normally retained unless you request full deletion. Auto‑renewal stops after cancellation, preventing future charges.

Keep copies of important messages and receipts before cancellation for future disputes or refunds.

Will I get a refund?

14‑day Money Back Promise (first year)

Trustedhousesitters offers a 14‑day Money Back Promise for first‑year members with eligibility conditions.

• Pet Parents: eligible for a full refund if no sitter applications are received within 14 days of posting the first listing, provided the listing start date was at least 14 days after posting.
• Sitters: eligible for a refund if, after making five applications, they have not confirmed a sit within 14 days of the fifth application; Membership Services must process this.

Booking fee and confirmed sits

• The per‑sit Booking Fee is refundable in full whenever a confirmed booking is cancelled, regardless of which party cancels.
• If a sit is cancelled unilaterally without agreed cause, disciplinary action may be possible and paid booking fees are refundable.

Exceptions and consumer concerns

There is documented consumer confusion about whether refund requests must be submitted within the 14‑day window; verified policy indicates the 14 days set eligibility, and refunds may be requested afterwards, but disputes have occurred.

If a refund is denied, keep evidence of listing and application dates and escalate to Membership Services or consumer authorities if required.

Trustedhousesitters plans and pricing

Pricing summary

Memberships are billed annually in USD (or EUR/AUD) and converted to local currency at checkout.

Booking fees are charged per confirmed sit; some tiers exclude this fee.

Official plans

Your consumer rights in South Africa

Relevant consumer protections

South African consumers are protected by national consumer law and regulation that require fair, honest dealing and accurate disclosure of terms.

For online services this includes rights to clear pricing, truthful advertising, and access to remedies for non‑performance.

How to act on disputes

• First raise the issue with Trustedhousesitters Membership Services and request written confirmation of outcomes.
• If unresolved, you may lodge a complaint with the National Consumer Commission or seek redress through banking chargeback processes or small claims mechanisms.

This is general guidance and not legal advice; consult a South African consumer law advisor for complex disputes.

Customer experiences

Positive experiences

• Users report loving the convenience of home‑based pet care and the opportunity to travel while ensuring pets are looked after.
• Many praise the community feel, repeat use, and helpful mutual reviews between sitters and hosts.

Negative feedback

• Complaints include surprise fees per sit, unclear policy communication, app or platform technical issues, and inconsistent customer service response.
• Some users report confusion over the Money Back Promise timing and difficulties disputing decisions or reviews.

Documentation checklist

Essential items to gather

• Membership account details and plan name (Basic/Standard/Premium).
• Receipts for membership fees and booking fee receipts for confirmed sits.
• Copies or screenshots of the first listing post date, sitter applications, and message threads with applicants.

Additional supporting evidence

• Bank or card statements showing charges and refunds.
• Any correspondence with Membership Services, including case numbers or agent names.

Common mistakes

Missing or late evidence

Waiting to collect or failing to save posting dates, application timestamps, and messaging can weaken a refund claim.

Always take screenshots immediately when key events occur (posting, applications, confirmations) to preserve timestamps.

Assuming automatic outcomes

Assuming a refund or cancellation will be automatic without contacting Membership Services often leads to delays or denials.

Also, cancelling a confirmed sit unilaterally without following platform guidance can result in disciplinary action or loss of refunds.

Comparative recap

Key cancellation features

How to prioritise actions

• Collect timestamps and receipts first.
• Contact Membership Services with clear evidence next.
• Escalate to consumer authorities or bank chargeback if unresolved.

After cancelling

Immediate steps

• Save confirmation of cancellation, receipts, and communications related to any pending sits or refunds.
• Monitor your bank or card statements for expected refunds and allow standard processing time.

Further actions

• If a refund is not processed, follow up with Membership Services and keep escalating until you receive written reasons.
• If needed, lodge a complaint with South African consumer authorities or request a chargeback from your payment provider.

Address

Registered office

TrustedHousesitters Ltd (registered office for legal correspondence):

20-22 Wenlock Road, London, N1 7GU, United Kingdom

Contacting Membership Services

For cancellations, refunds or disputes, contact Membership Services through your account message center and retain all correspondence for your records.