What is Vriendenloterij
Overview
Vriendenloterij is a Dutch charity lottery that sells subscription-based lottery tickets to raise funds for charitable causes. Participants buy regular tickets that enter them into prize draws while supporting partner organizations.
How it typically works
Subscriptions are tied to one or more lottery numbers and renew periodically until cancelled. Administration, customer service and the official postal address are based in the Netherlands.
How to cancel Vriendenloterij
Web (via your Vriendenloterij account)
- Log in to "Mijn Vriendenloterij".
- Go to 'loten' or 'abonnement beheren'.
- Select the lottery number you want to cancel and confirm cancellation.
Phone, letter, email and third‑party options
- Phone: Call customer service at 088 1102 011020 (also 088 1102 0110 57). Hours: weekdays 09:00 - 21:00, Saturday 10:00 - 16:00. Expect possible hold times and retention attempts.
- Letter: Write your name, address, bank account number, lottery ticket number, sign and mail to the Netherlands address (see Address section below).
- Email: Practically difficult - reports indicate email cancellation is nearly impossible or impractical in practice.
- Third‑party services: Services like Dyme, Termination Experts, Opzeggen.nl and Moneytoring.com can send registered letters or call on your behalf for a fee or via their app.
What happens when you cancel
Access and participation
Your participation generally continues until the end of the already‑paid period. Cancelling stops future renewals but usually does not remove access to draws already paid for.
Data and contact
You can request deletion of personal data (data‑subject rights are recognised under GDPR for applicable accounts). Third‑party cancellation services often offer GDPR/data‑deletion requests as part of the process.
Will I get a refund?
Standard refund policy
There is no standard 14‑day right of withdrawal for Vriendenloterij subscriptions; lottery contracts are generally excluded from typical distance‑selling cooling‑off rules.
Paid periods and exceptions
- If you have already paid for a period, cancellation usually takes effect at the end of that paid term and no refund is issued for remaining time.
- For billing errors or unauthorized charges you should contact your bank or payment provider immediately to dispute the transaction.
Vriendenloterij plans and pricing
Pricing summary
Pricing below is based on user‑reported information and not official Vriendenloterij confirmation. Use these figures as informal references only.
Notes about accuracy
Reports indicate display issues and corrections over time; always verify via your account or official communications for current charges.
| Plan | Price | Period | Features |
| Monthly | ₹99 | Monthly | Reported user‑observed price in India (community reports) |
| Annual (incorrect display) | ₹6,800 | Annual | Reported incorrect annual price display (user report) |
| Annual (corrected) | ₹390 | Annual | Reported corrected annual price after developer contact (user report) |
Your consumer rights in India
Indian consumer protections (overview)
Indian consumers are protected by national consumer protection laws that address unfair trade practices, misrepresentation and unauthorized charges. Remedies can include complaints to consumer dispute redressal bodies and dispute escalation through payment providers.
Practical steps for India-based customers
- If charged without proper consent, contact your bank or card issuer to raise an unauthorized transaction dispute immediately.
- Keep written records of cancellation attempts and confirmations; these are useful if you escalate to a consumer forum or your bank.
Customer experiences
Positive experiences
Some users report small wins or pleasant events associated with participation. Positive mentions are relatively rare in available user reports.
Negative common themes
- Confusion about automatic subscriptions after accepting a "free ticket" offer.
- Difficulty cancelling and reports of continuing charges despite cancellation attempts.
- Aggressive or misleading marketing via door‑to‑door agents reported by some users.
Documentation checklist
Before you cancel
- Make sure you have your full name and registered address as on the account.
- Find your bank account or payment method details used for the subscription.
When sending a written request
- Include your lottery ticket number(s), signature and the date.
- Keep a copy/photo of the signed letter and any web cancellation confirmation or call reference number.
Common mistakes
Assuming a "free ticket" is one‑time
Example: Accepting a promotional free ticket can sometimes result in unintentionally starting a paid subscription. Always check terms before providing payment details.
Not keeping proof of cancellation
Example: Cancelling by phone without recording the date or reference number may make disputes harder to resolve. Always request and save confirmation.
Comparative recap
Channel comparison
The table below summarizes speed, reliability and ease across cancellation channels to help you choose the best route.
How to read this table
"Speed" indicates how quickly a cancellation typically takes effect. "Reliability" reflects reported success and follow‑up issues. "Ease" reflects how straightforward the action is for most users.
| Method | Speed | Reliability | Ease | Notes |
| Web (Mijn Vriendenloterij) | Fast | Medium | High | Best first option; watch for confusing UI |
| Phone | Immediate (depending on call) | Variable | Medium | Expect hold times and retention attempts |
| Letter (registered mail) | Slow | High | Low | Reliable for formal proof; takes longer |
| Third‑party services | Variable (up to 30 days) | Medium | Medium | Convenient for busy users; fees apply |
After cancelling
Immediate actions
- Check your bank or card statement for recurring charges for at least two billing cycles after cancellation.
- Keep all confirmation messages, call reference numbers and copies of letters.
Escalation steps if charges continue
- Contact your bank/payment provider to dispute unauthorized or continuing charges.
- Consider filing a complaint with local consumer protection authorities if the issue is not resolved.
Address
Postal address for written cancellations
VriendenLoterij
T.a.v. Ledenservice
Beethovenstraat 200
1077 JZ Amsterdam
The Netherlands
Customer service phone
Phone: 088 1102 011020 (also 088 1102 0110 57). Hours: weekdays 09:00 - 21:00, Saturday 10:00 - 16:00. Note: no official physical cancellation address in India; use the postal address above or available online account options.