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Cancellation Vriendenloterij: Easy Method
What is Vriendenloterij
Overview
Vriendenloterij is a Dutch subscription-based lottery that supports charities and offers prize draws to participants. It operates on recurring subscriptions tied to a ticket number and regular draws.
Legitimacy
The lottery is licensed and regulated in the Netherlands and is considered a legitimate operator. It is not a scam, though some users report problems cancelling or with unexpected charges.
How to cancel Vriendenloterij
Primary cancellation methods
- Web: Attempt cancellation via the Mijn VriendenLoterij / Personal Page on the official site. Ensure you enter your ticket number correctly (no hyphens or spaces) as incorrect formatting can prevent progress.
- Telephone: Call Vriendenloterij customer service on the Netherlands numbers: 088‑020 10 57 or 088‑020 10 20. Expect possible long hold times.
- Postal letter: Send a signed cancellation letter with your name, address, bank account number and ticket number to the members’ service address.
- Third‑party services: Use cancellation services (e.g. Dyme, Moneytoring, Opzeggen.nl) that will send registered cancellation letters on your behalf and may offer guarantees.
Step-by-step web cancellation
- Log in to Mijn VriendenLoterij on the official site.
- Navigate to your subscription or ticket details and select cancel.
- Enter the ticket number exactly (no hyphens or spaces) and confirm the cancellation.
- If the web flow loops or fails, use telephone or postal options as backup.
What happens when you cancel
Subscription and access
Cancellation should stop future recurring payments and prevent renewal of the subscription. Existing entries in already‑closed draws may remain unaffected.
Data and marketing
You can request deletion of personal data or object to further marketing communications. Some cancellation services allow you to include a data deletion request with the cancellation letter.
Will I get a refund?
Official refund policy
There is no clear 14‑day cooling‑off or automatic refund policy published for Vriendenloterij subscriptions. Refunds are not generally mentioned in official cancellation information.
Possible exceptions and third‑party guarantees
- Refunds may be rare and are not guaranteed; challenge payment with your bank only if a payment was clearly unauthorised.
- Some third‑party cancellation services advertise a money‑back guarantee if cancellation fails; check their terms before using them.
Vriendenloterij plans and pricing
Pricing availability
No official South African ZAR price list or App Store listing for South Africa was found. The lottery operates in euros and local ZAR pricing is not published.
Contact for pricing
If you need exact fees or conversion to ZAR, contact Vriendenloterij or check current euro pricing from the provider directly.
| Plan | 期間 | Price |
|---|---|---|
| Contact for pricing | - | Contact for pricing (Euro‑based; typical lot cost ~€14.50 - €16 per draw) |
Your consumer rights in South Africa
Data protection (POPIA) and deletion
Under South African POPIA you can request deletion of personal data or object to direct marketing. When cancelling, explicitly ask the company to delete or stop processing your data.
Payment disputes and chargebacks
- If recurring charges continue after cancellation, contact your bank or card issuer to dispute or stop payments.
- Keep copies of cancellation confirmation, letters and timestamps to support a chargeback or complaint.
Customer experiences
Negative feedback
Many users report difficulty cancelling, continued charges after requests to stop, and aggressive sign‑up tactics in some door‑to‑door interactions.
Positive feedback
Some customers report successful cancellations when using the correct process, especially a signed postal letter with complete details, or when using a third‑party service.
Documentation checklist
What to include in a cancellation letter
- Full name and current address
- Bank account number used for payments (IBAN if available)
- Vriendenloterij ticket number (enter without hyphens or spaces)
- Clear signed statement requesting immediate cancellation
Supporting items to keep
- Copies of the sent letter (photos or scanned copy)
- Any confirmation emails or screenshots of web cancellation
- Call logs or notes if you contact customer service by phone
Common mistakes
Incorrect ticket number formatting
Entering the ticket number with hyphens or spaces can cause the online cancellation flow to loop or fail. Use the continuous digits exactly as on your ticket.
Assuming immediate stop of charges
Cancellation processing can take time. Postal cancellations can take up to 30 days to be processed, so expect possible charges during that window and keep records to dispute later if needed.
Comparative recap
Quick method comparison
| Method | Ease | Typical outcome | Notes |
|---|---|---|---|
| Web (account) | Medium | Often successful if ticket number entered correctly | Users report site can loop or fail; ensure exact ticket formatting |
| Telephone | Low to Medium | Can work but may involve long waits | Expect hold times, possible dropped calls or difficult interactions |
| Postal letter | Low (manual) | Reliable but slow | Processing can take up to 30 days; include full details and signature |
| Third‑party service | High | Often effective; may offer guarantees | May charge a fee; verify guarantee and terms before use |
Recommendation
If web cancellation fails, send a signed postal letter or use a reputable third‑party cancellation service to ensure proof and delivery.
After cancelling
What to watch for
- Monitor bank statements for continued charges for at least one billing cycle.
- Keep all cancellation evidence in case you need to dispute payments.
Helpful links
- Cancellation guide and help (Dyme)
- Cancellation service information (Moneytoring)
- Customer reviews and experiences (Trustpilot)
Address
Postal address for cancellations
Send signed cancellation letters to:
VriendenLoterij, T.a.v. Afdeling Ledenservice, Beethovenstraat 200, 1077 JZ Amsterdam
Phone numbers (Netherlands)
Customer service: 088‑020 10 57 or 088‑020 10 20 (weekday and Saturday opening hours may apply).
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
You can cancel your Vriendenloterij subscription via the official website, by telephone, or by sending a signed postal letter. Ensure to keep proof of your cancellation.
To cancel online, log in to Mijn VriendenLoterij, navigate to your subscription details, enter your ticket number without hyphens or spaces, and confirm the cancellation. If you encounter issues, consider using postal mail.
Vriendenloterij does not have a clear refund policy, and refunds are not guaranteed. If you believe a payment was unauthorized, you may challenge it with your bank.
Your cancellation letter should include your name, address, bank account number, and ticket number. Send it to the members’ service address to ensure proper processing.
Yes, you can use third-party cancellation services like Dyme or Opzeggen.nl, which may offer guarantees. Check their terms and ensure they send a registered cancellation letter.