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Cancel LIME
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Lime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lime: Easy Method
What is Lime
Service overview
Lime is a shared micro-mobility service providing electric scooters and bikes rentable through a mobile app for short urban trips.
The service operates on a pay-as-you-go model and offers optional subscription passes (LimePass / LimePrime) that provide ride discounts or credits.
How subscriptions work
Subscriptions are billed on a recurring cycle and managed through the app or the store used to purchase them.
Benefits apply for the active billing period; cancellation stops future billing but usually does not prorate the current cycle.
How to cancel Lime
Cancel within the Lime mobile app
- Open the Lime app and go to Wallet.
- Select LimePass or LimePrime, then choose Cancel.
- Confirm cancellation before the next billing date to avoid another charge.
Cancel via App Store or Google Play
- If you purchased the subscription through iOS App Store, manage and cancel in your Apple ID subscription settings.
- If you purchased through Google Play, cancel from Google Play > Subscriptions in your Google account.
- Subscriptions bought via a store must be cancelled in that store’s subscription manager.
Web or other channels
- No explicit web cancellation process is available; users should use the app or the store platform where the purchase occurred.
- If unsure where you subscribed, check your device’s subscription settings and app receipts first.
What happens when you cancel
Access and benefits
When you cancel a subscription, you typically retain access to benefits until the end of the current billing cycle.
Cancellation prevents the next recurring payment but does not usually shorten your active period.
Renewal and billing
Do not assume immediate termination - ensure cancellation is completed before the next billing cycle to avoid another charge.
Check your app or store subscription screen for the confirmed end date of the active subscription.
Data and account
Cancelling a subscription does not necessarily delete your Lime account or ride history from the app.
To remove personal data, follow account or privacy settings inside the app or contact support through the app for guidance.
Will I get a refund?
General policy
Rides are generally non-refundable; Lime may issue refunds or credits at its discretion or when required by law.
Expect refunds only in cases of clear billing errors, service failures, or as mandated by applicable legal requirements.
Subscriptions and partial periods
Subscriptions (LimePass / LimePrime) are generally not refundable for unused time if cancelled mid-cycle.
Exceptions may apply where local law requires pro-rated refunds or the company elects to issue one.
Practical advice for refund requests
- Document charges, take screenshots, and contact in-app support promptly for disputed charges.
- If a refund is denied and you believe Indian law supports your claim, you may escalate through your payment provider or consumer channels.
Lime plans and pricing
Pricing availability
No public India-specific pricing in INR was found for Lime subscriptions or ride fees in the verified data.
Global reference prices exist but are not verified for India; confirm actual rates in your app or local store.
Contact for pricing
For exact Indian pricing, check the Lime app subscription screen or your App Store / Google Play subscription page.
If unsure, contact in-app support with your account details for confirmation.
| Plan | Period | Price (India) |
|---|---|---|
| LimePass / LimePrime | Contact for pricing | Contact for pricing |
| Pay-per-ride | Per ride | Contact for pricing |
Your consumer rights in India
Applicable protections
Indian consumers are protected by the Consumer Protection Act and related regulations that require fair practices and remedies for deficient services.
Where a service is deficient, users may seek redress through consumer courts or grievance mechanisms.
How it applies to Lime
Lime’s public terms generally state refunds are limited, but statutory rights in India may override contractual limitations where deficiency exists.
If you believe Lime has failed to provide the promised service, you can raise a complaint with consumer protection authorities or pursue remedies under Indian law.
Customer experiences
Positive reports
- Some users report successful refunds or credits when Lime acknowledged billing or subscription glitches.
- Instances of timely refunds following accidental enrollment have been reported.
Negative reports
- Users have reported app issues leading to extra charges, confusion over how to cancel, and unclear subscription records.
- Complaints include perceptions of misleading promotions and difficulty obtaining refunds for broken rides or partial service failures.
Takeaway
Experiences vary; keep clear records and act promptly via the app if an issue arises.
Documented evidence improves the chance of a favourable resolution.
Documentation checklist
What to collect before you contact support
- Order receipts and transaction IDs from the app or payment provider.
- Screenshots of subscription screens, billing dates, and the cancellation confirmation.
Additional useful items
- Ride details (time, date, vehicle ID, location) and any error messages from the app.
- Correspondence with support, app version, and device screenshots showing the issue.
Common mistakes
Missing the billing cutoff
Waiting until after the next billing date is a common error; cancellation must be completed before the renewal to avoid another charge.
Always verify the subscription end date after cancelling to confirm no further billing will occur.
Not checking where the subscription was purchased
Subscriptions bought through App Store or Google Play must be cancelled through those stores, not only in the Lime app.
Check your purchase receipt to determine the correct cancellation path.
Assuming automatic refunds
Do not assume a refund will be automatic - Lime typically only refunds at its discretion or where law requires it.
File a clear request with evidence and follow up promptly to improve the chance of a refund.
Comparative recap
Quick comparison overview
The table below compares common cancellation routes, where to manage them, and typical refund likelihood.
Notes on the comparison
Refund likelihood is indicative: actual outcomes depend on circumstances and applicable law.
Always check your purchase source (app vs store) before attempting to cancel.
| Method | Where to manage | Refund likelihood | Key note |
|---|---|---|---|
| In-app cancellation | Lime app > Wallet > LimePass / LimePrime | Low for pro-rata; refunds possible for errors | Access continues until end of billing cycle |
| App Store (iOS) | Apple ID > Subscriptions | Low for pro-rata; Apple handles billing | Manage and cancel in Apple subscription settings |
| Google Play (Android) | Google Play > Subscriptions | Low for pro-rata; Google handles billing | Manage and cancel in Google Play subscriptions |
| Web / other | No verified web cancellation; likely app/store | Unclear; contact support | Check receipts to determine purchase source |
After cancelling
Immediate checks
- Confirm cancellation in the app or store and save a screenshot of the confirmation.
- Verify your bank or card statement after the next billing date to ensure no further charges occurred.
Next steps if charged after cancellation
- Contact in-app support with your documentation and request a refund or credit.
- If unresolved, dispute the charge with your payment provider and consider consumer complaint channels in India.
Address
Registered office
LIMEAPP TECHNOLOGY PRIVATE LIMITED
61, 2nd Floor, Panchkuian Road, Central Delhi, Delhi 110001, India
Contact tips
Use the in-app support feature first for billing or subscription issues and include the documentation checklist items.
If escalation is needed, reference the registered office address and keep records of all correspondence for consumer complaints.