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Lyft

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Kündigungsschreiben verfasst von einem Fachanwalt
Absender
Lyft
185 Berry Street, Suite 5000, San Francisco
CA United States
support@lyftindia.co.in
Vertragskündigung – Benachrichtigung per zertifizierter E-Mail






Vertragsnummer:

An:
Kündigungsabteilung – Lyft
185 Berry Street, Suite 5000, San Francisco
CA

Sehr geehrte Damen und Herren,

hiermit kündige ich den Vertrag Nummer bezüglich des Dienstes Lyft. Diese Benachrichtigung stellt eine feste, klare und eindeutige Absicht dar, den Vertrag zum frühestmöglichen Zeitpunkt oder gemäß der anwendbaren vertraglichen Kündigungsfrist zu beenden.

Ich bitte Sie, alle erforderlichen Maßnahmen zu ergreifen, um:

– alle Abrechnungen ab dem wirksamen Kündigungsdatum einzustellen;
– den ordnungsgemäßen Eingang dieser Anfrage schriftlich zu bestätigen;
– und gegebenenfalls die Schlussabrechnung oder Saldenbestätigung zu übermitteln.

Diese Kündigung wird Ihnen per zertifizierter E-Mail zugesandt. Der Versand, die Zeitstempelung und die Integrität des Inhalts sind festgestellt, wodurch es einen gleichwertigen Nachweis darstellt, der den Anforderungen an elektronische Beweise entspricht. Sie verfügen daher über alle notwendigen Elemente, um diese Kündigung ordnungsgemäß zu bearbeiten, in Übereinstimmung mit den geltenden Grundsätzen der schriftlichen Benachrichtigung und der Vertragsfreiheit.

Gemäß BGB § 355 (Widerrufsrecht) und den Datenschutzbestimmungen bitte ich Sie außerdem:

– alle meine personenbezogenen Daten zu löschen, die nicht für Ihre gesetzlichen oder buchhalterischen Verpflichtungen erforderlich sind;
– alle zugehörigen persönlichen Konten zu schließen;
– und mir die wirksame Löschung der Daten gemäß den geltenden Rechten zum Schutz der Privatsphäre zu bestätigen.

Ich behalte eine vollständige Kopie dieser Benachrichtigung sowie den Versandnachweis.

Mit freundlichen Grüßen,


12/02/2026

zum Behalten966649193710
Empfänger
Lyft
185 Berry Street, Suite 5000, San Francisco
CA , United States
support@lyftindia.co.in
REF/2025GRHS4

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Cancellation Lyft: Easy Method

What is Lyft

Service overview

Lyft is a ride‑hailing platform that connects passengers with drivers through a mobile app. It offers on‑demand and scheduled rides, driver matching, and in‑app trip management.

Availability note for India

Lyft’s public policies and terms are published globally, but there is no verified pricing or explicit service availability information for India in the sources below. Local availability or pricing in INR is not documented in Lyft’s official materials provided.

How to cancel Lyft

Cancel using the mobile app

  • Open the Lyft app and go to Edit the ride for the active trip.
  • Tap Cancel ride to stop the request.
  • Follow on‑screen prompts to confirm cancellation.

Timing rules and scheduled rides

  • You can cancel within the first five minutes after pickup without charge (per Lyft guidance).
  • A cancellation fee may apply if you cancel more than 30 seconds after a driver accepts, after the driver arrives, or more than 30 seconds after requesting a Wait and Save ride.
  • Scheduled rides: cancelling within 1 hour of pickup when a driver is assigned or when the driver is en route may incur a cancellation fee.

What happens when you cancel

Driver and app notifications

When you cancel, Lyft notifies the assigned driver and removes the active ride from your app. The driver will see the cancellation and any applicable reason you provided.

Charges and authorisations

Cancellations may trigger a cancellation fee under the conditions above. You may also see a pending authorization on your payment method for a cancelled or unmatched ride; Lyft states that pending holds are not charged and typically disappear or reverse.

Will I get a refund?

Lyft’s stated refund policy

Lyft’s Terms of Service state that charges are non‑refundable except to the extent required by law. That is the baseline policy reported in Lyft’s official terms.

Exceptions and pending reversals

  • If a ride is cancelled or fails to match, you may see a pending authorization; Lyft does not charge it. Pending authorisations typically disappear or are reversed within 5 - 7 business days.
  • If you believe a charge is incorrect, collect evidence (receipt, screenshots) and contact Lyft support; legal rights required by local law may override platform terms.

Lyft plans and pricing

Pricing availability

No official pricing information for Lyft in India (INR) was found in the verified sources. Lyft’s public pricing references are for USD markets only.

Contact for current rates

If you need specific pricing or service availability in India, contact Lyft directly through their help pages or terms links below.

Plan / Service Price (INR) Notes
On‑demand rides Contact for pricing No verified INR pricing available in official sources
Scheduled rides Contact for pricing Cancellation terms may differ; see help page

Your consumer rights in India

Statutory protections

Indian consumer protection law (including rights enforced by consumer fora) can provide remedies for unfair trade practices, incorrect charges, or misleading terms. Platform terms do not eliminate statutory rights.

Lyft terms vs Indian rights

Lyft’s terms state a firm "no refund" policy except as required by law and do not reference India’s 14‑day cooling‑off norms. That suggests Lyft’s policies do not explicitly incorporate typical Indian statutory refund provisions.

Customer experiences

Positive feedback

Some users report good service at low cost. For example, a Trustpilot review by a user rated 5/5 noting good, inexpensive service.

Negative feedback

Multiple Trustpilot reviews report problems with customer support responsiveness, short or nominal refunds after incidents, frequent overcharges, and poor handling of scheduled cancellations.

Documentation checklist

Required items to challenge a fee

  • Trip receipt or booking reference from the Lyft app.
  • Screenshots showing booking time, driver assignment, arrival time, and cancellation confirmation.
  • Payment method statement showing the charge or pending authorization.
  • Any in‑app messages or driver details (name, vehicle, license plate) related to the trip.

Where to submit evidence

  • Use the Lyft help article to start a cancellation or refund inquiry.
  • Keep copies of all communications for escalation to consumer protection bodies if needed.

Common mistakes

Waiting too long to cancel

Example: Cancelling more than 30 seconds after a driver accepts or after the driver arrives can trigger a cancellation fee. Act promptly if you need to cancel.

Poor evidence collection

Example: Not saving receipts or screenshots makes disputes harder to resolve. Always capture the in‑app confirmation and any driver arrival timestamps when disputing fees.

Comparative recap

Quick comparison of key items

Feature Lyft (official policy) Typical expectation in India
Cancellation windows Cancel in app; fee may apply after 30 seconds or when driver arrives; scheduled cancellations within 1 hour may be charged Consumers expect clear short‑notice cancellation rights and transparent fees
Refund policy Charges non‑refundable except as required by law Consumers expect statutory remedies and entitlements under Indian law
Customer support Mixed reviews; some report unresponsive support Timely, clear dispute resolution is expected
Pricing in India No verified INR pricing available Consumers expect local pricing and INR billing if service operates locally

After cancelling

What to monitor

Check your payment method for refunds or pending authorisations; pending holds related to cancelled rides typically reverse within 5 - 7 business days according to Lyft guidance.

How to escalate

Address

Corporate mailing address

185 Berry Street, Suite 5000, San Francisco, CA 94107, United States.

Notes on contacting from India

If you need written correspondence or formal notice, use the corporate address above and keep copies of all sent and received communications. For local consumer remedies, preserve evidence for any complaint to Indian consumer authorities.

FAQ

To cancel your Lyft Pink membership, open the Lyft app, go to your account settings, and select the option to cancel your membership. Follow the prompts to confirm your cancellation. For further assistance, you can also send a written cancellation request via registered mail.

Yes, a cancellation fee may apply if you cancel more than 30 seconds after a driver accepts your ride request or if the driver has already arrived. To avoid fees, cancel within the first five minutes after pickup. For written inquiries, use the contact details on your bill.

Generally, Lyft's refund policy states that charges are non-refundable except as required by law. If you believe a charge is incorrect, gather evidence and contact Lyft support. For formal disputes, consider sending a registered mail request.

If you cancel a scheduled Lyft ride within one hour of the pickup time, a cancellation fee may apply. It's best to check the cancellation terms in the app or on Lyft's help page. For further clarification, you can also send a written inquiry via registered mail.

You can check your cancellation status in the Lyft app under your ride history. If you have further questions or need confirmation, consider reaching out to Lyft support through their help center or sending a written request via registered mail.