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I hereby notify you of my decision to terminate the contract relating to the Uber Pass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Uber Pass: Easy Method
What is Uber Pass
Overview
Uber Pass is a paid subscription service for riders in India that offers discounts and perks on Uber rides and food deliveries. It bundles ride credits, priority support, and other membership benefits.
Who it's for
The plan suits frequent Uber riders and food-ordering customers who want predictable discounts and faster support. Benefits and availability may change by region and offer.
How to cancel Uber Pass
In the Uber app (recommended)
- Open the Uber app and tap your Profile icon.
- Tap "Uber Pass" (or the membership section in your profile).
- Choose "Manage membership" then select "End membership" to cancel.
- Cancel at least 24 hours before the next scheduled payment to avoid being charged again.
Customer support and exceptions
For most plans (monthly and three-month), in-app cancellation is standard. The 12‑month/annual plan may allow cancellation by contacting customer support as a special case.
If you cannot cancel in the app, gather documentation (see Documentation checklist) before contacting support for a faster resolution.
What happens when you cancel
Access to benefits
After you cancel, your Uber Pass benefits remain active until the end of the current billing period. You retain credits and member perks for the paid period.
Renewal and account data
Cancellation prevents future automatic renewals but does not delete your account history or payment records. You can re-subscribe later if desired.
Will I get a refund?
Standard refund policy
Payments for monthly and three-month Uber Pass plans in India are generally non‑refundable under Uber’s membership terms. Expect no automatic refund after cancellation for these plans.
Exceptions and company actions
- If Uber terminates the membership for legal or regulatory reasons with notice, a pro‑rated refund for the unused portion may be processed where feasible.
- Statutory consumer rights under Indian law remain intact and may apply in specific disputes.
Uber Pass plans and pricing
Available plans
The following table shows commonly offered plans and features for Uber Pass in India. Prices are based on official listings and late‑2024 reports; offers and discounts may vary in‑app.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | ₹149 | Monthly | Up to ₹150 Uber Credits per trip, priority support, top-rated drivers, 3‑month Zomato Gold |
| Quarterly | ₹349 | Three Months | Same as monthly plan (credits etc) |
| Annual | ₹1,499 | Annual | Same as above, plus cancellation allowed and higher ride credit cap |
Notes on pricing
- Promotional discounts (up to ~50 - 80% off) may appear for some users in‑app; these are not guaranteed and vary by account.
- Check the Uber app for the exact price and offer before subscribing.
Your consumer rights in India
Legal protections
Indian consumers are protected by laws such as the Consumer Protection Act, 2019 and the E‑Commerce Rules, 2020. These laws require clear cancellation and refund terms and access to grievance redressal.
Practical steps if rights are breached
- Request written confirmation of cancellation and refund decisions from the company.
- If unresolved, escalate to consumer forums or regulatory bodies; timely grievance mechanisms are expected under law.
- Document all communications and transactions to support any escalation.
Customer experiences
Positive feedback
Users often appreciate that benefits remain active until the end of the billing period after cancellation. That gives time to use remaining credits and perks.
Negative feedback and common complaints
Some users report unexpected or recurring charges and difficulty obtaining refunds or responsive customer support. Global review sites contain many such complaints about billing transparency.
For broader user reviews, see general review listings such as the global Trustpilot page.
Documentation checklist
Before contacting support
- Account email/phone used for Uber Pass subscription.
- Screenshot of the subscription page and cancellation option in the app.
- Proof of payment: transaction ID, bank statement screenshot, and date/time of charge.
If you escalate the issue
- Copy of all communications with Uber support (chat, email, in‑app tickets).
- Record of attempted cancellations and timestamps.
- Any relevant promotional terms that were shown when you subscribed.
Common mistakes
Not cancelling in time
Waiting until less than 24 hours before a renewal can result in being charged for the next period. Always cancel at least 24 hours before the next payment date where possible.
Assuming automatic refunds
Expecting an automatic refund after cancelling a monthly or three‑month plan is a frequent mistake. These plans are generally non‑refundable, so check terms before cancelling.
Comparative recap
Quick comparison
| Plan | Price | Billing cycle | Refundability | Key benefit |
|---|---|---|---|---|
| Monthly | ₹149 | Monthly | Generally non‑refundable | Flexible short‑term savings; credits per trip |
| Quarterly | ₹349 | Three Months | Generally non‑refundable | Lower per‑month cost for a 3‑month commitment |
| Annual | ₹1,499 | Annual | Cancellation allowed (contact support) | Best value and higher ride credit cap |
Takeaway
Choose monthly for flexibility, quarterly for a middle ground, and annual for the best per‑month value if you plan to keep the service long term.
After cancelling
What to monitor
- Confirm cancellation receipt in the app or by email.
- Check that no further membership charges appear after the billing period ends.
Where to find more information
For consumer‑rights guidance in India, see a legal overview here: Consumer rights for subscriptions (India).
For general user reviews and experiences, see community feedback here: Uber reviews on Trustpilot.
Address
Registered office (for formal communications)
Office No. 207D, DBS Business Center, 1st Floor, World Trade Tower, Barakhamba Lane, Connaught Place, New Delhi 110001, India
Notes on mailing
There is no dedicated postal address published for simple cancellation requests; use the in‑app flow first and reserve postal or formal written complaints for escalations.