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Cancel WIZZ AIR
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I hereby notify you of my decision to terminate the contract relating to the Wizz Air service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Wizz Air: Easy Method
What is Wizz Air
Overview
Wizz Air is a low-cost Hungarian airline offering point-to-point flights across Europe and beyond. It operates on a pay-per-service model where many services (baggage, seat selection, etc.) are optional add-ons.
Relevance for India
Wizz Air has begun or plans to operate routes that may affect Indian travellers, so cancellation and refund policies are important for bookings to or from India. Local consumer rules proposed by Indian regulators may also apply.
How to cancel Wizz Air
Online via WIZZ Account
- Log in to your WIZZ Account and find the booking under "My Bookings".
- Choose the option to cancel the flight and follow the prompts to confirm cancellation.
- Cancellations must be completed no later than 3 hours before scheduled departure to avoid no-show forfeiture.
By phone or live support
- Contact Wizz Air call centre or live chat to request cancellation, especially if you need a cash refund instead of WIZZ credits.
- If you purchased WIZZ Flex and want the fare refunded as credits or need special handling, call centre assistance may be required.
What happens when you cancel
Access and processing
When you cancel a booking the cancellation is recorded in the WIZZ system and processing begins. The outcome depends on fare type and timing of the cancellation.
Account and credit handling
Refunds for voluntary cancellations typically appear as WIZZ credits in your WIZZ Account (usually within 72 hours). Cash refunds to the original payment method are possible but often require contacting live support.
Will I get a refund?
General policy
Most standard tickets are non-refundable unless you bought a refundable product such as WIZZ Flex or a specific fare that allows refunds.
Key exceptions and timings
- Voluntary cancellations are allowed up to 3 hours before departure. If WIZZ Flex was purchased, no cancellation fee applies and the refund is issued as WIZZ credits (credits are non-cashable unless processed via call centre in some cases).
- Standard fares cancelled more than 14 days before departure typically incur a cancellation fee (~€60 per passenger per segment) with remaining fare refunded as WIZZ Account credit (valid 1 year).
- Standard fares cancelled within 14 days of departure may incur a higher fee (~€80 "Seat Protection Fee") with refunds limited to unused taxes and fees only.
- No-show or attempted cancellation less than 3 hours before departure generally results in ticket value forfeited and no refund.
- Special circumstances (serious illness or death of immediate family) may qualify for partial or full refunds upon submission of the required documentation within prescribed timeframes.
- If Wizz Air cancels the flight, delays exceed regulatory thresholds (e.g., >5 hours), or boarding is denied, passengers are typically eligible for a refund to the original payment method or as WIZZ credits.
Wizz Air plans and pricing
Available plans (summary)
The following plans and annual/monthly prices are offered in EUR according to Wizz Air materials and third-party summaries. India-specific INR pricing is not published by Wizz Air for 2024/2025.
Pricing table
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| WIZZ Discount Club Standard | €59.99 / year | Annual | Discounts: €10 off flights ≥ €29.99, €5 off checked baggage |
| WIZZ Discount Club Group | €99.99 / year | Annual | Same benefits as Standard, covers up to 6 people |
| WIZZ Discount Club Premium | €349.99 / year | Annual | Priority boarding, premium seats, extra legroom, baggage and flight discounts |
| All You Can Fly | €499 / year (intro) or €599 / year (regular) | Annual | Unlimited flights subject to availability; €9.99 booking fee per segment |
| WIZZ MultiPass | Varies (e.g., ~€120/month) | Monthly / Annual | Monthly tokens redeemable for flights from the subscribed country |
Your consumer rights in India
Proposed DGCA protections
The DGCA has proposed a 48-hour "look-in" window that would allow free cancellation or amendment within 48 hours of booking (except for flights departing within 7 days).
The proposal also mandates full refunds of taxes and fees, clear display of cancellation charges, and no extra processing fees for refunds.
Regulatory precedents and implications
Regulatory enforcement in other jurisdictions (for example, Wizz Air paying compensation after UK regulator action) shows that strong oversight can improve refund compliance.
If DGCA rules are enacted, they would apply to flights to/from India and strengthen protections available to Indian travellers on Wizz Air.
Customer experiences
Positive feedback
Some travellers praise in-flight operations such as a smooth landing and professional crew actions on specific flights.
Negative feedback
Many complaints note issues with baggage handling (damage or loss), refund delays, unhelpful automated support, and problems when flights are rescheduled by the airline without adequate compensation.
Reports also highlight perceived lack of transparency around discount club application, overbooking, and difficulties obtaining cash refunds.
Documentation checklist
Basic documents to have ready
- Booking reference (PNR) and passenger names as on booking.
- Copy of ticket/receipt and original payment proof (card or transaction reference).
- Passport or photo ID used for booking.
Documents for special-circumstance refunds
- Medical certificate with diagnosis and travel dates for illness-related requests.
- Official death certificate for immediate family member in case of bereavement claims.
- Any airline communications (emails, cancellation notices) and screenshots of bookings or charges.
Common mistakes
Missing the cancellation window
A frequent error is attempting to cancel within the 3-hour cutoff. Cancellations attempted later are treated as no-shows and usually result in full forfeiture of ticket value.
Assuming automatic cash refunds
Passengers often expect an automatic cash refund; however, standard voluntary cancellations commonly return value as WIZZ credits unless you purchased a refundable product or contact support to request a refund to the original payment method.
Comparative recap
Quick comparison overview
The table below summarizes key differences between common fare scenarios to help you choose the right option when booking.
Comparison table
| Option | Cancellation window | Typical fee | Refund type | Notes |
|---|---|---|---|---|
| WIZZ Flex / Plus | Up to 3 hours before departure | No fare cancellation fee (Flex fee non-refundable) | WIZZ credits (call centre may enable other options) | Best for flexibility; credits usually issued quickly |
| Standard fare (>14 days) | Any time but processed before 3 hours prior | ~€60 per passenger/segment | WIZZ Account credit (valid 1 year) | Remaining fare returned as credit after fee |
| Standard fare (<14 days) | Any time but >3 hours before departure | ~€80 "Seat Protection Fee" | Typically only taxes/fees refunded | Higher penalty; fare often non-refundable |
| No-show / late cancellation | <3 hours before departure | Full forfeiture | No refund | Ticket value usually lost |
| Airline cancelled or long delay / denied boarding | Airline-led event | No passenger cancellation fee | Refund to original payment method or WIZZ credits | Passenger entitled to refund or rebooking options |
After cancelling
What to expect next
If you received WIZZ credits, they typically appear in your WIZZ Account within 72 hours. Credits have validity limits (commonly one year) so note expiry dates.
How to follow up
To request a cash refund or escalate a delayed refund, contact Wizz Air customer support via the contact options provided in your booking confirmation or through your WIZZ Account.
Address
Corporate address
Wizz Air Hungary Ltd.
Laurus Offices Building B, Kőér utca 2/A, H‑1103 Budapest, Hungary
Notes on written correspondence
There is no India-specific postal address publicly listed for cancellations. Use the corporate address above for formal written complaints or certified mail if required.