Cancellation Arlo: Easy Method

What is Arlo

Overview

Arlo is a smart home security system offering wireless cameras, sensors, live video streaming and cloud storage for recorded footage.

The service combines hardware and subscription plans that enable cloud recording, advanced alerts and remote access.

How Arlo subscriptions work

Subscriptions are managed through either the web portal (my.arlo.com) or the Arlo Secure mobile app, depending on how you subscribed.

Billing is recurring and tied to the account method used at sign-up; different regional terms may apply.

How to cancel Arlo

Cancel via the web (my.arlo.com)

• Go to Arlo's cancel FAQ for guidance.
• Log into your account at my.arlo.com, open Secure → My Arlo Account, then select "Cancel Subscription" or "Cancel Trial".
• Follow on-screen prompts and confirm cancellation; keep a screenshot or confirmation ID if shown.

Cancel via Arlo Secure App

• Open the Arlo Secure App and go to Profile → Plan → Modify Plan → Cancel Plan.
• Follow the app prompts to confirm cancellation; note any on-screen confirmation or email notice.

Arlo Mobile / prepaid plans

• For Arlo Mobile (Arlo Go) prepaid plans, follow the specific cancellation rules shown in the mobile-plan FAQ.
• See the regional mobile-plan details at Arlo Mobile cancellation FAQ.

What happens when you cancel

Access and billing

Your subscription stays active until the end of the current billing period after cancellation.

You retain plan features until the period expires; no immediate loss of access unless Arlo terminates the service.

Data and cloud recordings

Cloud recordings are removed shortly after the billing period ends; Arlo notes recordings are deleted within 48 hours after the period ends.

Download any footage you need before the end of your paid period to avoid permanent loss.

Support limitations

Arlo support cannot cancel subscriptions on your behalf; you must cancel via the same method used to subscribe.

If you experience technical issues canceling, document attempts and timestamps for escalation.

Will I get a refund?

Standard refund policy

Subscription fees are generally non-refundable, and there are no credits for partially used billing periods.

You will retain access until the billing period ends even if the service is non-refundable.

Exceptions and discretionary credits

• Arlo may issue discretionary refunds or credits at its sole discretion; these are not guaranteed.
• If Arlo initiates termination of service, you may receive a pro-rated refund for unused paid service after termination.

Hardware returns and mobile plans

• For hardware bought directly from Arlo.com, returns in original condition are possible within 30 days with an RMA and return within 14 days of RMA; shipping may be excluded from refunds.
• Arlo Mobile prepaid monthly plans usually have no prorated refunds; canceling annual mobile plans at least one month before expiry may qualify for a refund for full remaining months per regional rules.

See Arlo's regional terms for details: Terms and Conditions and Terms of Sale.

Arlo plans and pricing

Pricing availability

No standard public pricing for Indian subscriptions is available in the verified sources used here.

Arlo lists plan details per region on its site; contact Arlo for region-specific prices.

How to get pricing

• Check the account billing page in the app or at my.arlo.com for exact charges tied to your account.
• Contact Arlo support or sales for official India pricing if not visible in your account.

Your consumer rights in India

Applicable laws

Indian consumers are protected under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

The Indian Contract Act, 1872 also governs contractual terms between you and service providers.

Refund and grievance timelines

• Refunds for subscriptions should generally be processed within 7 - 15 days where due.
• Arbitrary denial of refunds or failure to display clear cancellation policies may be an unfair trade practice.

Escalation options

If you cannot resolve a refund or cancellation, you can use the seller's grievance mechanism and then approach consumer forums (District, State, or National Consumer Commission).

See a local summary at: Consumer rights summary.

Customer experiences

Positive reports

Some users report timely resolution of billing errors and quick refunds or adjustments when issues are identified.

One recent user noted a billing error was fixed with a refund or adjustment within minutes to a couple of days.

Common complaints

• Users report difficulty cancelling in some cases due to app or website issues, 2FA problems, or password resets.
• Several users have reported being charged after cancellation and needing to seek refunds for past charges.

Support quality and reliability

Complaints include limited phone support availability, scripted troubleshooting and slow responses in some reports.

Some users also report app instability, recording failures, or regressions in newer app versions.

See example discussions on community threads: positive thread and critical thread.

Documentation checklist

Before you cancel

• Account email and password (or recovery access) used to sign in.
• Payment receipts, billing dates, and subscription ID if available.

At the moment of cancellation

• Take screenshots of cancellation steps, confirmations, and any error messages.
• Save any confirmation emails or reference numbers from Arlo.

If you need to escalate

• Keep records of all support interactions, dates/times, and agent names if provided.
• Have order numbers, hardware serial numbers and RMA details (for hardware returns) ready.

Common mistakes

Using the wrong cancellation method

Trying to cancel via a channel different from the one used to subscribe can fail; always cancel using the original method (web or app).

Support cannot cancel on your behalf in many cases, so direct cancellation is required.

Not saving proof

Not saving screenshots or confirmation emails makes refunds or disputes harder to prove.

Always capture confirmation screens and any follow-up emails or reference numbers.

Assuming immediate data retention

Assuming cloud recordings remain after expiration can lead to data loss; Arlo deletes cloud recordings within ~48 hours after the billing period ends.

Download important recordings before cancellation takes full effect.

Comparative recap

At-a-glance comparison

The table below compares cancellation routes, refund likelihood and recommended evidence to keep.

How to choose

Use the same channel you subscribed with; document every step; escalate with consumer rights if necessary.

After cancelling

What to do immediately

• Download any cloud recordings you need before they are deleted.
• Save cancellation screenshots and any confirmation emails.

Where to find official information

• Arlo cancellation steps and FAQs: Arlo cancel FAQ.
• Regional terms and sales policy: Terms and Conditions and Terms of Sale.

If you need further help

If cancellation or refunds are not honored, use your documentation to contact Arlo support and reference account transaction evidence.

If unresolved, escalate via consumer grievance channels or consumer forums as described under Indian law.

Address

Registered office (India)

Arlo Technologies Services India Pvt. Ltd.

201, Prestige Sigma 3, 2nd Floor, Vittal Mallya Road, Bangalore North, Karnataka 560001, India

Notes on formal correspondence

You may use this registered address for formal written complaints or notices if email and support channels fail.

Keep copies of any postal or courier receipts and send communications by a trackable method.