Cancellation Arlo: Easy Method

What is Arlo

Overview

Arlo is a subscription-based smart home security system that offers HD video cameras, motion detection, cloud recording, and mobile alerts.

The service combines hardware (cameras and hubs) with optional subscription plans that add cloud storage and advanced smart features.

How Arlo subscriptions work

Subscriptions provide cloud recording and other features and are billed on a recurring basis until cancelled.

Plans can be purchased via the web or the Arlo Secure app; the platform you used to subscribe determines how you must cancel.

How to cancel Arlo

Cancel via the web

• Sign in at my.arlo.com.
• Navigate to Settings > Subscription and follow the prompts to change or cancel your plan.
• Use the same account that was used to purchase the subscription.

Cancel via the Arlo Secure App and other notes

• Open the Arlo Secure App, tap the Profile icon → Plan → Modify Plan to cancel or change a plan.
• Arlo Support cannot cancel subscriptions on your behalf; cancellation must be completed through the platform used to subscribe.
• For Arlo Mobile prepaid service plans, cancel via the app or web; refund rules differ for monthly vs annual prepaid plans.

What happens when you cancel

Access after cancellation

Your subscription features stop at the end of the paid period unless Arlo provides additional credits at its discretion.

If you cancel before renewal, you generally retain access until the current billing term ends.

Billing and auto-renewal

Subscriptions automatically renew until cancelled. Ensure cancellation is completed before the renewal date to avoid the next charge.

If a platform-specific cancellation is required, Arlo Support may direct you to that platform to complete the cancellation.

Will I get a refund?

General refund policy

Under Arlo's general terms, subscription fees are non-refundable for partially used periods unless Arlo elects to provide a credit.

This is stated in Arlo's terms and conditions and may limit standard refunds for cancellations mid-term.

Exceptions and special cases

• Arlo Mobile (prepaid): no refunds for single-month cancellations; annual prepaid plans canceled at least one month before term-end may receive refunds for remaining full months.
• Product returns (RMA): Arlo allows a limited window to return items after RMA issuance; refunds are issued to the original payment method within 10 - 15 business days after receipt.

See Arlo's specific pages for details on mobile service refunds and returns.

Arlo plans and pricing

Pricing snapshot for South Africa

The following prices reflect Arlo's official South Africa pricing as listed by Arlo circa 2024/2025.

Always verify current rates in your account or via Arlo support before acting.

Verify pricing

Prices can change; check your account billing page or official Arlo resources for the most current pricing.

Contact Arlo support if you see unexpected charges or pricing inconsistencies.

Your consumer rights in South Africa

Legal protections

Arlo’s stated return and refund policies do not substitute your legal rights under South African consumer law.

Local law may provide additional remedies such as repair, replacement, or refund for defective goods or unfair practices.

Practical steps to assert rights

• Keep proof of purchase, order numbers, and correspondence with Arlo.
• If you believe your rights have been breached, contact your bank or card issuer to dispute unauthorised charges.
• Consider lodging a complaint with the relevant South African consumer protection authority if necessary.

Customer experiences

Positive reports

Some users report long-term satisfaction, noting cameras can work well for several years when kept plugged in.

These positive cases often highlight reliable video capture and useful cloud features while subscribed.

Common complaints

Many users report issues with customer service, billing errors, and difficulty obtaining timely or helpful support.

Other criticisms include subscription dependency for basic functionality and occasional hardware reliability problems.

Documentation checklist

What to gather before cancelling

• Account email and password (or recovery access).
• Order number, subscription ID, and payment method details.
• Device serial numbers and purchase receipts if applicable.

What to capture during the process

• Screenshots of your subscription page and the cancellation confirmation screen or email.
• Copies of any RMA, support case numbers, or correspondence with Arlo.
• Bank statements showing charges if you plan to dispute a charge.

Common mistakes

Cancelling on the wrong platform

Many users try to cancel via support or a different platform than where they subscribed; this can result in continued billing.

Always cancel using the same method you used to subscribe (web or app).

Assuming refunds will be automatic

Assuming you will receive a prorated refund can lead to surprises; Arlo's standard policy is no refunds for partially used subscription periods.

Also avoid removing payment methods before cancellation, as that can prevent receiving confirmation or refunds where applicable.

Comparative recap

Quick feature comparison

The table below summarizes key points you should consider when cancelling Arlo.

Use it to check scopes like refund likelihood, cancellation control, and where to act.

After cancelling

Immediate actions

• Save cancellation confirmation and any reference numbers or screenshots.
• Monitor your payment method for any unexpected charges after cancellation.

Where to get official help

For steps to change or cancel your subscription, see Arlo's cancellation FAQ: Arlo: How do I change or cancel my Arlo subscription plan?

For Arlo Mobile prepaid cancellation and refund details, see: Arlo: How do I cancel my Arlo Mobile service plan and what kind of refund do I receive?

For general terms and refund/return rules, consult Arlo's terms: Arlo Terms and Conditions and Arlo Terms of Sale.

Address

Corporate mailing address

Arlo Technologies, Inc., Attn: Customer Service Department, 120 Rio Robles, San Jose, CA 95134, USA.

Keep for returns or formal correspondence

Use this address for warranty submissions, RMA returns where instructed, or formal written communications with Arlo.