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Cancel SECURTEL
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Securtel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Securtel: Step-by-Step Guide
What is Securtel
Overview
Securtel is a subscription-based security alarm and monitoring service that offers 24/7 monitoring for properties. The service is described on its official site and is sold under terms that emphasize final sale conditions.
Service scope
Securtel provides alarm monitoring, remote access features, and related services for residential and commercial customers. The site lists terms and conditions that govern sales, renewals, and refunds.
How to cancel Securtel
Cancellation options
The company terms state "All sales are final" and do not describe an automated cancellation option via app stores or web dashboards. This suggests cancellation may be restricted.
Step-by-step cancellation steps
- Check the billing date and gather your purchase details (invoice, transaction ID, payment method).
- Review Securtel's Terms & Conditions at securtel.us/terms-conditions.aspx to confirm refund and renewal rules.
- Contact Securtel support in writing (email is recommended) to request cancellation or clarify options.
- If you request a refund, submit a written request within 15 days of billing and include proof of purchase and the reason for the request.
- If Securtel does not respond, consider contacting your bank or card issuer about a dispute/chargeback as a next step.
What happens when you cancel
Access and service stop
If cancellation is accepted, monitoring and service access are expected to cease at the end of the paid period or immediately, depending on Securtel's response. The terms emphasize final sales, so continued access is not guaranteed after cancellation.
Renewal and unused credit
Securtel states there are no automatic renewals. To continue service beyond 90 days, users must contact support to renew. Unused credit for certain services must be used within 90 days.
Will I get a refund?
Standard refund policy
Securtel's Terms & Conditions state "All sales are final." Refunds are generally not available and the company reserves the right to deny refund requests.
Exceptions and process
- Refunds may be considered only in special cases and must be requested in writing via email.
- Refund requests are only considered if submitted within 15 days of billing.
- A non-refundable processing fee of US$19.99 will be deducted from any approved refund.
- No refunds are available for postcard services; unused credit must be used within 90 days.
- See the official terms for the precise wording: Securtel Terms & Conditions.
Securtel plans and pricing
Pricing availability
No India-specific pricing or plan details for Securtel were found in the available public sources for 2024/2025.
How to obtain pricing
Contact Securtel directly via the contact information on their site or in the terms to request current pricing for your region.
| Plan | Price | Period | Notes |
|---|---|---|---|
| Contact for pricing | - | - | No India-specific pricing found for 2024/2025; contact Securtel for details. |
Your consumer rights in India
Applicable law summary
Indian consumers are protected by laws such as the Consumer Protection Act, 2019, which provides remedies for unfair trade practices and defective services.
Practical recourse for Indian users
- Securtel appears to operate under U.S. terms; those terms strongly state "All sales are final," which may limit contractual remedies directly with the company.
- Indian users can still explore chargebacks through their bank or card issuer if a dispute exists.
- Filing a complaint with Indian consumer forums or seeking legal advice are further options, though cross-border enforcement can be complex.
Customer experiences
Summary of public reviews
Public reviews show a recurring patterns of negative pattern. Trustpilot lists a low overall score and many critical comments about billing and support.
Common complaints
- Trustpilot score reported as very low (1.1 out of 5 based on available reviews).
- Frequent complaints include being charged without activation, non-refundable setup fees of around US$20, difficulty obtaining refunds, and unresponsive customer support.
- Allegations of bait-and-switch tactics appear in several reviews.
See user reviews for details: Trustpilot - Securtel.
Documentation checklist
Essential documents to collect
- Receipt or invoice showing the purchase date and amount.
- Payment transaction ID or card statement entry for the charge.
- Copies of any email or message exchanges with Securtel support or sales.
- Screenshots of the product or service activation pages, if applicable.
Optional supporting evidence
- Recording of any phone conversations (where legally permitted) or call logs.
- Evidence of service non-delivery or failure to activate the service.
Common mistakes
Assuming app-store cancellation works
Many users assume cancelling via the App Store or Google Play will stop charges. Securtel's terms do not describe such a process, and "All sales are final" indicates app-store cancellation may not be sufficient.
Missing the refund window
Waiting beyond 15 days to request a refund is a frequent error. Securtel states refunds are considered only within 15 days and with a written request.
Comparative recap
How Securtel compares
The table below summarizes key consumer-facing features based on available public information and typical expectations for subscription services.
Notes on interpretation
Entries reflect the company's stated terms and public reviews rather than independent testing of service performance.
| Feature | Securtel | Typical expectation |
|---|---|---|
| Cancellation ease | Restricted; no clear automated cancellation; "All sales are final" | Generally straightforward via account or app |
| Refund policy | Refunds only in special cases within 15 days; US$19.99 processing fee | Prorated or full refunds commonly offered within a trial period |
| Customer support responsiveness | Many reviews cite unresponsiveness and difficulty obtaining refunds | Timely support response is expected |
| Pricing transparency | No India-specific pricing found; setup fees mentioned in reviews (~US$20) | Clear pricing and visible fees on official pages |
After cancelling
Immediate steps
- Save written confirmation of the cancellation (email or support reply).
- Monitor your card or bank statement for any further charges and document them.
- If you requested a refund, follow up in writing and keep a record of dates and responses.
Helpful links
- Securtel Terms & Conditions: securtel.us/terms-conditions.aspx
- User reviews and ratings: Trustpilot - Securtel
Address
Mailing address
Securtel (listed contact address): 7999 N. Federal Highway, Suite 400, Boca Raton, Florida 33487, United States.
Jurisdiction note
The company appears to operate under U.S. terms. Cross-border complaints can be more difficult to resolve from India, so keep detailed records and consider bank or consumer protection channels if needed.