Cancellation Bigbasket: Easy Method

What is Bigbasket

Overview

Bigbasket is an online grocery and household essentials delivery service operating across many Indian cities. It offers single orders, daily subscription plans (bbdaily), and a paid membership (bbStar) with delivery and deal benefits.

Key services

Services include scheduled delivery slots for fresh produce, packaged groceries, pharmacy items and third‑party products. Orders are placed via the Bigbasket website or mobile app and supported by customer service for cancellations and refunds.

How to cancel Bigbasket

Cancel a standard order

• Open the Bigbasket app and go to Customer Service or the order details for the active slot.
• Cancel the order before your slot cut‑off time (1 pm for evening slots, 6 am for morning slots).
• If needed, contact customer support via the app or by phone to confirm cancellation.

Cancel bbdaily subscription or bbStar membership

• For bbdaily subscriptions: open Account → Subscriptions and pause, modify, or cancel before the subscription cut‑off (9:45 pm for most cities, 10:45 pm for Gurgaon). No cancellation fee applies.
• For bbStar: go to Your Account → Membership to cancel. Refunds follow the membership terms and depend on benefit usage.

What happens when you cancel

Order access and delivery

Once a standard order is cancelled before the slot cut‑off, the order is removed and the delivery will not be attempted. You will receive cancellation confirmation via the app and email.

Account and data

Cancelling subscriptions or membership does not automatically delete your account or purchase history. Your order history and basic account data remain unless you request account deletion through support.

Will I get a refund?

Refunds for cancelled orders

If you cancel an order before the slot cut‑off, payment reversals depend on your payment method. Refund timing varies by payment provider and Bigbasket policy.

Returns and exceptions

• Perishable items (fruits, vegetables, milk, meat) can be returned within 48 hours of delivery; other items within 7 days.
• F&B (food delivery) products are non‑returnable; any cancellation/refund claims are handled by customer support and refunds (if issued) are credited to the original payment source, not bbWallet.
• By default refunds may be credited to bbWallet; on request or for third‑party items (electronics, fresh foods, pharma), refunds are sent to the original payment source.
• bbWallet balances expire after one year; promotional/free‑cash refunds may lapse if unused.

Bigbasket plans and pricing

Plans covered

The table below lists common bbStar membership options and their published prices. Features and availability may change; refer to official terms for updates.

Pricing table

Your consumer rights in India

Statutory protections

Under the Consumer Protection Act, 2019, consumers have rights to return defective, unsafe or non‑conforming products, including groceries that fail to meet quality standards.

Escalation options

• If refunds or replacements are repeatedly denied, consumers may approach District Consumer Disputes Redressal Commissions for redressal.
• Non‑receipt or misdelivery despite payment entitles a consumer to a refund or compensation under the Act.

Customer experiences

Positive reports

Some customers report reliable, straightforward refunds for weight or quality shortfalls and successful resolution after persistent support interaction. Refunds for damaged items have been processed in specific cases.

Negative reports

Complaints include delivery of spoiled or expired produce, missing or wrong items, slow or poor customer service, and difficulty locating the bbStar cancellation option in the app.

Documentation checklist

Essential documents to collect

• Order ID and order summary screenshot.
• Delivery timestamp and delivery slot details.
• Photos of damaged, spoiled, or wrong items (closeups and packaging).

Additional helpful evidence

• Payment receipt or bank/UPI transaction screenshot.
• In‑app chat logs or call reference numbers with customer support.

Common mistakes

Missing cut‑off times

Waiting until after the slot cut‑off is one of the most common mistakes; cancellations after the cut‑off are often not accepted and delivery may proceed.

Insufficient evidence

Not saving clear photos, delivery timestamps, or chat transcripts weakens refund claims. Assume that you may need to show proof for quality or missing‑item disputes.

Comparative recap

Quick comparison overview

After cancelling

What to expect next

After a successful cancellation you should receive in‑app and email confirmation. Monitor your payment method for the refund credit and check bbWallet if credited there.

Useful official links

• Bigbasket Help & FAQ
• Returns & Refund Policy
• bbdaily FAQ (daily subscription)
• bbStar membership terms
• Bigbasket Terms & Conditions

Address

Head office

Supermarket Grocery Supplies Pvt. Ltd, No. 7, Service Road, Off 100 Feet Road, Indiranagar, Bengaluru, Karnataka 560038, India.

Escalation

For unresolved grievances, refer to the contact details and grievance officer information in Bigbasket's Terms & Conditions and raise a formal complaint if required.