Cancellation Bigbasket: Easy Method

What is Bigbasket

Overview

Bigbasket is an online grocery and household goods retailer originating in India that offers scheduled delivery slots, a wide product range and wallet-based refunds for many returns.

Availability

Bigbasket primarily operates in India and its customer-facing policies reflect that market (delivery slots, bbWallet, marketplace sellers).

There is limited public information about local operations or pricing in Singapore; verify availability before ordering.

How to cancel Bigbasket

When you can cancel

You can cancel an order before the cut-off time of your delivery slot. Typical cut-offs are around 6 am for morning slots and 1 pm for evening slots.

Cancel as early as possible - once the cut-off passes the order may be processed and cancellation may not be accepted.

How to cancel (step-by-step)

• Open the Bigbasket app and go to the Customer Service or Orders section to request cancellation.
• If you cannot cancel via the app, contact Bigbasket customer support by phone at 1860 11 23 11000 to request cancellation.
• Provide your order number, delivery slot and reason for cancellation when you contact customer support.
• Confirm with the agent that the order is canceled and note any confirmation ID or screenshot for your records.

What happens when you cancel

Order processing and delivery

If cancellation is accepted before the slot cut-off, the order will be stopped and no delivery attempt should occur.

If cancellation is attempted after the cut-off, the order may still be packed or dispatched and you may need to follow the return process on delivery.

Account access and data

Cancelling an order does not delete your account. Your order history, bbWallet balance and account data typically remain accessible in your Bigbasket account.

To close an account entirely you must contact Bigbasket customer support and request account deletion according to their procedures.

Will I get a refund?

Refund policy (summary)

Bigbasket uses a no-questions-asked return approach at delivery for items you are unsatisfied with; refunds are commonly issued as credit (bbWallet/store credit).

Perishable items (fruits, vegetables, milk products, meat) are returnable within 48 hours of delivery; most other products are returnable within 7 days.

Exceptions, timing and payment source

• Refunds are processed to the bbWallet by default.
• Certain categories (fresh foods, electronics, pharma sold via third-party marketplace sellers) may be refunded to the original payment method or transferred from bbWallet on request.
• There is no mention in public Bigbasket materials of a 14-day cooling-off right; refund handling follows the rules above and processing times can vary.

Bigbasket plans and pricing

Where to check pricing

Do not rely on third-party summaries for pricing. Always check the official Bigbasket website or app for current plans, promotions and fees.

Note about Singapore pricing

There is no evidence in available materials that Bigbasket lists prices or operates a Singapore service with SGD pricing in 2025 - 2026.

If you are in Singapore, confirm availability, currency and delivery terms before completing an order.

Your consumer rights in Singapore

Local-law overview

Bigbasket’s publicly available policies do not reference Singapore’s Consumer Protection (Fair Trading) Act or a statutory 14-day cooling-off period.

Singapore consumers should verify whether local laws provide additional remedies for goods not as described or defective items.

Practical steps to protect your rights

• Keep receipts, screenshots of product pages and all communications with seller support.
• If a seller’s policy differs from your statutory rights, raise the issue with local consumer protection authorities or seek legal advice.

Customer experiences

Positive feedback

Some customers praise Bigbasket for convenience and selection and report successful wallet refunds after submitting evidence for poor-quality produce.

Positive experiences are less prominent in public reviews than complaints, but they do exist.

Negative feedback

Public reviews commonly cite issues such as unexpected order cancellations, delayed or missing refunds, spoiled or incorrect items and poor customer-service follow-through.

For a sample of customer reviews see Trustpilot reviews.

Documentation checklist

Order and delivery details

• Order number and delivery slot time.
• Date and timestamps for order placement and attempted cancellation.
• Payment method used and any transaction IDs.

Evidence for returns or disputes

• Clear photos or video of damaged, spoiled or incorrect items taken at delivery.
• Delivery person name/ID if available and signed delivery records.
• Chat transcripts, emails or call reference numbers from customer support.

Common mistakes

Missing the cut-off

A frequent error is attempting to cancel after the delivery slot cut-off (e.g., after 6 am for morning slots). Once processing begins, cancellation options become limited.

Assuming automatic bank refunds

Many users expect bank refunds by default and are surprised when funds are credited to bbWallet instead. If you need a bank refund, request it early and keep proof of the request.

Comparative recap

Quick comparison

Notes on the table

The Period column is provided for consistency with comparative formats; there are no explicit periodic plans tied to the items above.

Always refer to the seller’s current terms for definitive timeframes and exceptions.

After cancelling

Follow-up actions

Save cancellation confirmation and monitor your account for refund credit (bbWallet) or a bank refund if one was promised.

If a refund does not appear within the timeframe indicated by support, re-open the case with customer service and provide your documentation.

Where to read reviews and report issues

Read customer experiences to set expectations; see sample reviews at Trustpilot.

If you are in Singapore and believe local consumer law applies, consider contacting local consumer protection agencies for guidance.

Address

Registered office

BigBasket, Supermarket Grocery Supplies Pvt. Ltd - Ranka Junction, No. 224 (old Sy No.80/3), 4th Floor, Vijinapura, Old Madras Road, K R Puram, Bangalore, Karnataka, India, 560016.

Notes about contact

The address above is the company listing used in several public directories. For cancellations and customer support, use the in-app support options or the customer support phone number provided earlier.