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Cancel BUYEE
in 30 seconds only!
Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Buyee service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Buyee: Easy Method
What is Buyee
Service summary
Buyee is a Japan-based proxy shopping and bidding service that purchases items on behalf of international users and forwards them overseas.
It handles order placement, domestic pickup or auction bidding, and international shipping from Japan to your address.
How Buyee acts
Because Buyee places orders as the purchaser, it acts as an intermediary between you and Japanese sellers.
This proxy role affects cancellation, refunds, and who is responsible for seller disputes.
How to cancel Buyee
When cancellation may be possible
Cancellation is rarely allowed because Buyee often purchases immediately on your behalf.
Cancellation might only work if Buyee has not yet completed the purchase; this depends on timing and seller cooperation.
Step-by-step cancellation steps
- Check your Buyee order status in your account immediately after placing the request.
- If the order shows "Not yet purchased" or similar, contact Buyee support at once to request cancellation.
- If Buyee has already bought the item, request support but expect denial; ask whether the seller agrees to cancel.
- If the seller fails to ship within 14 days, Buyee may automatically cancel and refund - monitor order tracking and messages.
- Keep all order IDs, timestamps, and screenshots when contacting support to speed up the process.
What happens when you cancel
Order and access changes
If Buyee accepts a cancellation before purchase, the order will be voided and you will not be billed for the item cost.
If cancellation occurs after purchase, Buyee may need to handle returns with the seller, which can delay resolution.
Data and records
Buyee retains order records in your account for reference and for any future disputes or claims.
Keep copies of messages, receipts, and photos until the issue is fully resolved and refunds are confirmed.
Will I get a refund?
General refund policy
Buyee does not offer a general "change of mind" refund or a statutory 14-day cooling-off for its orders.
Refunds for buyer remorse are generally not provided because Buyee acts as the purchaser, not the seller.
Exceptions and timing
- Refunds are possible only under specific optional compensation plans (Standard, Insured Delivery, Inspection) and must be claimed within 14 days of package arrival.
- Compensation covers limited issues: damaged in transit, lost items, wrong items, or items materially different from the listing.
- Customs duties, shipping fees, and packaging fees are excluded from refunds under these plans.
- If the seller fails to ship within 14 days, Buyee may cancel and refund the order automatically in some cases.
Buyee plans and pricing
Pricing summary
Buyee charges a per-order service fee and offers optional protection plans per order.
Optional plans vary from free to paid tiers; choose before confirming the purchase.
Details table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Proxy Purchase Fee | ₹172 - ₹175 | Per Order | Flat Buyee service fee for order placement |
| Optional Plan Fee | ₹0 - ₹285 | Per Order | Insurance/Inspection plan (Lite = free; up to £50 ≈ ₹285) |
Your consumer rights in India
Cooling-off and returns
Indian consumer law (Consumer Protection Act, 2019) provides for a limited 7-day right for some e-commerce purchases to cancel or return.
However, Buyee's terms do not explicitly incorporate this right because Buyee purchases as a proxy, which complicates direct application.
Dispute options and recommendations
- If Buyee denies compensation, you can attempt a dispute through your payment provider (bank or card chargeback).
- Buyee may contest chargebacks and in some reported cases has requested repayment after a chargeback - keep full records.
- Indian users should review listings carefully, consider optional protection plans, and keep payment/dispute routes as a fallback.
Customer experiences
Positive feedback
Some users praise Buyee's convenience and helpful features for buying from Japanese sites; a reviewer called it "generous" and convenient.
Optional services such as consolidation and inspection are appreciated when they work as expected.
Negative feedback
- Many users report opaque and high fees (service, shipping, inspection, consolidation) and poor customer service.
- There are frequent complaints about delivery delays, unexpected courier switches, denied refunds for damaged or fake items, and account issues.
For user reviews, see community feedback on review sites and forums linked below.
Documentation checklist
Essential items to gather
- Order ID and Buyee transaction number
- Original listing URL and screenshots of the product page
- Payment receipts and timestamps
- Photos of received item (damage, wrong item, labels)
Additional evidence
- Shipping and tracking history
- Messages exchanged with Buyee and the seller
- Inspection reports if you purchased the Inspection Plan
Common mistakes
Typical errors made by buyers
Ordering without reading the listing carefully (size, color, compatibility) and assuming returns are allowed is a frequent problem.
Many buyers do not add optional protection plans and later find they have no refund route for damage or mistakes.
How to avoid these mistakes
Always verify seller details, shipping timelines, and item condition before ordering.
Consider paying for inspection or insurance when purchasing high-value or hard-to-replace items.
Comparative recap
At-a-glance comparison
| Feature | Buyee | Typical Indian e-commerce | 期間 |
|---|---|---|---|
| Cancellation for change of mind | Generally not allowed after purchase; rare before purchase | Often allowed within seller-specified return window (varies) | Per Order |
| Refund for damaged/wrong item | Possible only under optional plans and limited conditions | Often covered by seller/platform return policies | Per Order |
| Fees visibility | Users report fees can be opaque and add up | Fee structures vary; many platforms are clearer on returns | Per Order |
| Dispute route | Buyee acts as purchaser; disputes can be complex and may require chargebacks | Direct resolution with seller or platform; regulator support in India | Per Order |
After cancelling
Next steps
If cancellation is accepted, monitor refunds and check that all fees charged are reversed.
If cancellation is denied, open a documented dispute via payment provider and keep evidence ready.
Useful links
Buyee protection plans: https://bc.help.buyee.jp/en/plans/
Cancellation guidance and context: https://www.postclic.com/en-ca/letters/shopping-retail/cancel-buyee/
Community discussion on cancelling/orders: https://www.reddit.com/r/Buyee/comments/1piqdhp/how_to_contact_a_seller_or_cancel_an_order_for_an/
Address
Buyee head office
6F Gotenyama Trust Tower, 4‑7‑35 Kita‑Shinagawa, Shinagawa‑ku, Tokyo 140‑0001, Japan.
There is no India-based physical address listed for Buyee; use the official support channels in your account for formal requests.
Notes for Indian users
For formal disputes, include the full address above in written correspondence if required by your payment provider or consumer forum.
Keep all evidence and transaction records when escalating to your bank or local consumer protection bodies.