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Cancel CAROUSELL
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I hereby notify you of my decision to terminate the contract relating to the Carousell service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Carousell: Easy Method
What is Carousell
Overview
Carousell is a mobile-first online marketplace that lets individuals and businesses buy and sell new and used goods. It offers free listings plus paid features and subscriptions for sellers who want more visibility or business tools.
How Carousell is used in India
In India users list items, buy directly, or use paid tools such as Coins and CarouBiz subscriptions to promote listings. Carousell also offers certified/Buyer Protection programs for certain listings with defined return and dispute rules.
How to cancel Carousell
Important note before you cancel
Carousell subscriptions must be cancelled through the platform you used to subscribe - the Carousell app itself does not support in-app cancellation. The subscription will remain active until the end of the paid billing period.
Step-by-step cancellation
- If you subscribed on iOS: Open the App Store → tap your profile → Subscriptions → select the Carousell subscription → Cancel Subscription.
- If you subscribed on Android: Open Google Play Store → Menu → Subscriptions → select the Carousell subscription → Cancel subscription.
- If you bought Coins (one-time purchases): Coins are consumables and cannot be "cancelled" once purchased; do not request cancellation through the app store for one-time items unless you used a recurring subscription.
- After cancelling via the store, you keep access until the current billing period ends; you will not be charged for the next period.
- For business-specific guidance on CarouBiz features and subscriptions, see the official CarouBiz help article: CarouBiz (Carousell for Business).
What happens when you cancel
Access and features
Your subscription benefits (for example, Coins allowance, bump discounts or listing quota) remain active until the paid period ends. After that date, paid features stop working and your account reverts to the free tier.
Renewal and billing
Auto-renewal stops after you cancel, so you will not be billed again. If you re-subscribe later, billing and benefits will follow the then-current plan and price.
Will I get a refund?
General refund policy
Most subscriptions (CarouBiz) and Carousell fees such as Bumps, Shoutouts, Buyer Magnet fees and listing packages are non-refundable, even if the account is suspended or content removed.
Exceptions and certified returns
- Refunds are available under certified seller return policies when items are significantly not as described, not received, proven inauthentic (for luxury), or faulty electronics.
- Certified dispute windows apply (examples: 7 days for tracked mail, 13 days for meet-ups); processing times depend on payment method (e.g., PayNow within 24h; credit cards 5 - 10 working days).
- For formal terms and certified-seller return details see Carousell’s Terms of Service and Certified sellers guide: Terms of Service and Certified sellers: guide to return and refund.
Carousell plans and pricing
Pricing summary
The table below shows commonly available Carousell paid options and their INR prices where listed. Carousell Coins are one-time purchases and CarouBiz plans are billed monthly via the App Store in India.
Notes on conversion and availability
Carousell Plus pricing is listed in SGD on official pages; INR values are approximate conversions. Exact prices for CarouBiz and Coins appear in the Indian App Store at purchase time.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Carousell Coins (bundles) | ₹199, ₹299, ₹499, ₹999, ₹1,299, ₹2,999, ₹3,999 | One-time | In-app Coins for bumps, spotlights and listing tools |
| Starter CarouBiz (via App Store India) | ₹599 | Monthly (monthly) | Basic business seller tools, Coins, bump discounts, listing quota |
| Growing CarouBiz (via App Store India) | ₹1,799 | Monthly (monthly) | More Coins, enhanced seller tools, marketing and store customization |
| Carousell Plus (listed in SGD) | Approx. ₹353/month or ₹3,553/year | Monthly (monthly) / Annual (annual) | Ad-free, saved searches, 500 Coins/month, priority support (SGD pricing source) |
Your consumer rights in India
No general cooling-off for regular listings
There is no statutory 14-day cooling-off period for regular Carousell listings in India. Refunds are not automatically available for standard, uncertified listings.
Disputes and certified protections
- Dispute and return mechanisms apply only for certified listings or Buyer Protection-eligible sales.
- Users must follow the in-app return/refund process for certified orders; Carousell facilitates pickup and refund processing per the certified policy.
- For policy details see the Certified sellers guide and Terms of Service: Certified sellers: guide to return and refund and Terms of Service.
Customer experiences
Positive feedback
Some users praise Carousell for a clean, simple interface and straightforward listing experience. Positive reviews note easy browsing and useful user reviews.
Common criticisms
Public reviews frequently report dissatisfaction with customer support, account suspensions, unresolved disputes, and refund denials for non-certified sales.
There are also reports of scams and phishing attempts; always use in-app communication and verified payment methods where possible.
Documentation checklist
What to gather before contacting support
- Order ID or listing link and timestamp of transaction.
- Payment receipts, transaction reference, and payment method details.
- Chat screenshots between buyer and seller showing promises, terms, or agreed pickup/shipping details.
- Shipping/tracking information, photos of the received item and packaging, and timestamps.
What helps a certified/Buyer Protection claim
- Clear evidence that the item is significantly not as described, damaged, counterfeit, or not received.
- Proof submitted within the dispute window specified by the certified program.
Common mistakes
Expecting a generic refund policy
Many users assume a 14-day cooling-off or general refunds for marketplace purchases; Carousell does not provide a universal cooling-off right for normal listings.
Attempting in-app cancellation for subscriptions
Users sometimes try to cancel subscriptions inside the Carousell app. Carousell requires cancellations via the App Store or Google Play Store; canceling in-app will not stop renewals.
Other mistakes include not keeping receipts, failing to open disputes within the certified window, and responding to phishing messages outside the app.
Comparative recap
At-a-glance comparison
The table below compares free usage, Coins, CarouBiz plans and Carousell Plus on key items like cancellation route and refund prospects.
How to read this table
Use the table to identify which product suits you and the expected cancellation or refund rules.
| Feature | Free listing | Coins | CarouBiz Starter / Growing | Carousell Plus | Period |
|---|---|---|---|---|---|
| Primary use | Basic selling & browsing | Promotions (one-time) | Business tools & promotion | Ad-free + priority features | - |
| Cancellation method | Not applicable | Not cancellable after purchase | Unsubscribe via App Store / Google Play | Unsubscribe via App Store / Google Play | monthly / annual |
| Refund likelihood | Depends on seller | Generally non-refundable | Non-refundable (except certified cases) | Non-refundable (except certified cases) | - |
| Support level | Standard | Standard | Enhanced tools; priority depends on plan | Priority support | - |
After cancelling
What to check immediately
- Confirm cancellation receipt or confirmation from the App Store / Google Play.
- Verify the subscription expiry date to know when paid features stop working.
Helpful official links
Address
Registered office (India)
Grand Site, 444, First Floor, 15th Cross, 5th Main, Sector 06, HSR Layout, Bangalore, Karnataka 560102, India
Note on correspondence
Use the in-app support channels for account or transaction issues before sending physical mail. For policy and refund references, rely on the official support pages linked above.