Cancellation Esalon: Easy Method

What is eSalon

Service overview

eSalon is a personalized hair color service that creates custom-blended hair dye and delivers it to customers by subscription or one-time purchase.

The service matches a formulation to your hair quiz and offers AutoShip/Flex Plan shipments for repeat delivery.

How it works in India

Customers complete an online profile, choose a plan or one-time order, and receive color kits delivered to their address.

Subscriptions may be billed automatically unless cancelled before scheduled shipments.

How to cancel eSalon

Via the eSalon website / account

• Log into your eSalon account and go to Account Settings → Subscription (or Manage Subscription) → Cancel Subscription.
• Cancel at least 24 hours before the next shipment is prepared to avoid that shipment being charged or sent.
• Alternately, you can request cancellation by emailing [email protected], calling customer service, or sending a registered postal mail request.
• For a step-by-step third‑party writeup, see PostClic: How to cancel eSalon.

Via mobile app stores

• iOS (Apple): If subscribed through Apple, cancel via your Apple ID on iPhone/iPad: Settings → your name → Subscriptions → select eSalon → Cancel Subscription.
• Android (Google Play): If subscribed via Google Play, open the Play Store → Menu/profile icon → Payments & Subscriptions → Subscriptions → select eSalon → Cancel subscription.
• Subscriptions billed through Apple or Google must be canceled inside the respective store to stop future store billing.

What to do after you cancel

• Save confirmation email or take a screenshot of the cancellation confirmation for your records.
• If you still receive charges after cancellation, contact eSalon support and your payment provider immediately.

What happens when you cancel

Shipments and access

Cancelling via the web stops AutoShip/Flex Plan shipments so future boxes are not prepared or shipped.

If a shipment has already been prepared or shipped before cancellation, it may still be charged and dispatched.

Billing and renewals

Canceling a store-based subscription (Apple/Google) will stop future billing through that store, but access may remain until the end of the current billing period.

For web subscriptions, cancellation should prevent next automatic billing cycles once processed.

Account and data

Your eSalon account remains accessible unless you request account deletion; saved profile data may persist for future orders.

Keep copies of cancellation confirmations and any correspondence in case of disputes.

Will I get a refund?

eSalon's stated guarantee

eSalon offers a 30-day satisfaction guarantee: you may request either a new formulation or a refund within 30 days of purchase.

For details on terms and conditions, see eSalon’s policy at eSalon Terms.

Refund conditions and exceptions

• Refunds are issued only for unused products returned within 30 days of purchase.
• Shipping and handling fees are non-refundable.
• Refunds are processed within approximately 10 business days of eSalon’s receipt of returned items.
• eSalon may limit refunds or reformulations to one per client per product.

Practical tips for refund requests

Document the condition of the product, the date of purchase, and retain all emails or return-tracking information.

If your case is urgent, include order number and photos when contacting [email protected] to speed processing.

eSalon plans and pricing

Pricing availability

Public, up-to-date pricing for eSalon subscription plans is not published in the verified sources used for this guide.

Contact eSalon directly for current plan costs and shipping to India.

Contact for pricing

Your consumer rights in India

Applicable consumer protections

Under the Consumer Protection Act and the Consumer Protection (E‑Commerce) Rules, 2020, Indian consumers are entitled to fair business practices and clear disclosure of cancellation and refund policies.

Online sellers generally must disclose return windows and cancellation deadlines; keep such disclosures for reference.

When to seek redress

• If eSalon’s stated policies are not honored (for example, refusal to process agreed refunds), retain documentation and escalate to consumer forums.
• Collect order confirmations, cancellation attempts, emails, screenshots, and return tracking numbers as evidence.

Practical suggestions

If you believe statutory rights were breached, you may approach local consumer courts or forums with your documentation.

Consider seeking local legal advice if the dispute value or complexity warrants it.

Customer experiences

Positive feedback

• Many customers praise personalized color quality, professional-looking results, convenience, and responsive support for formulation changes.
• Some users report strong gray coverage and vibrant results when the formulation matched their hair type.

Negative feedback

• Reported issues include variable results (brassy tones or incomplete gray coverage) depending on hair type and prior color.
• Some customers reported unexpected recurring charges or difficulty cancelling when approaching shipping cutoffs.

Where these views come from

User reviews and marketplaces reflect mixed experiences; for broader reviews see community feedback on Trustpilot.

Some India marketplace listings also include user comments on coverage and product performance, for example on Ubuy.

Documentation checklist

Before you cancel

• Order number, purchase date, and payment method.
• Next shipment date (to ensure you meet the 24‑hour cutoff).
• Account login and profile email address.

When requesting cancellation or refund

• Copy of cancellation confirmation (email or screenshot).
• Photos of the product (if claiming damage or quality issues).
• Return tracking number and proof of postage for returned items.

Common mistakes

Missing the shipping cutoff

Attempting to cancel after the preparation/shipping cutoff (commonly 24 hours before shipment) often results in being charged for that shipment.

Always check the next shipment date and cancel well in advance.

Canceling in the wrong place

If you subscribed via Apple or Google Play, cancelling on the eSalon website will not stop store billing; you must cancel in the respective store.

Conversely, cancelling an Apple/Google subscription doesn’t always notify eSalon to stop shipments if your account was set up separately - keep confirmations.

Comparative recap

Quick method comparison

After cancelling

What to keep doing

Keep confirmation emails or screenshots until any pending refunds or disputes are fully resolved.

Monitor your bank or card statement for any unexpected post-cancellation charges.

Where to get help

• Contact eSalon support at [email protected] for account and return queries.
• Review eSalon’s published terms at eSalon Terms for refund and returns procedures.
• For a general cancellation walkthrough, see a third‑party guide at PostClic.

Address

Corporate mailing address

eSalon (corporate address for correspondence):

1910 E. Maple Avenue, El Segundo, CA 90245, United States

Contact note

For cancellation by registered post, send a signed request to the corporate address above and retain proof of postage and delivery.

Always include your order number, account email, and clear cancellation request language to avoid delays.