Cancellation Esalon: Step-by-Step Process

What is Esalon

eSalon is a direct-to-consumer hair colour service that delivers custom-formulated hair colour and related products to customers’ homes, supported by remote colourists. Customers can purchase one-time custom colour sets or enroll in a recurring Flex Plan for discounted, scheduled deliveries.

The company operates a Canadian website and offers account management online, with customer support via email, phone and postal correspondence. eSalon advertises a 30-day satisfaction guarantee for eligible returns or reformulations.

How to cancel Esalon

• Web (eSalon website/account): Log in to your eSalon account to turn off AutoShip, skip shipments, change timing, or cancel your Flex‑Plan. Cancellations or changes must be made at least 24 hours before preparation of the next shipment to avoid being charged. You may also cancel by emailing [email protected], calling customer service, or sending postal mail to the cancellation address (see Address section).
• App Store (Apple): If you subscribed through Apple, cancel via your Apple account: on iPhone/iPad go to Settings → your name → Subscriptions → select the subscription → Cancel Subscription; or manage via the App Store on Mac or at account.apple.com. See Apple support for details: Apple Subscriptions.
• Google Play (Android): If you subscribed via Google Play, cancel via the Google Play app or website: open Payments & subscriptions (or Subscriptions) → select the subscription → Cancel subscription. You will retain access for the remainder of the paid period. See Google Play support for details: Google Play Subscriptions.
• Email / Phone / Postal: You may request cancellation by emailing [email protected], calling customer support, or sending written notice by post to the cancellation address. For proof of delivery, send registered/certified mail and retain the receipt.

What happens when you cancel

When you cancel, AutoShip (Flex Plan recurring shipments) will be stopped and no further scheduled shipments should be prepared after the cancellation takes effect, provided the cancellation occurs at least 24 hours before the next shipment’s preparation. If cancellation is made after the preparation window, you may be charged for that shipment.

Your account and order history typically remain on file for customer service and record-keeping; cancelling does not necessarily delete your account. If you subscribed via a third‑party platform (Apple or Google), cancelling through that platform stops future billing through the platform, but you may still want to confirm the account status with eSalon directly.

Will I get a refund?

eSalon’s published policy offers a 30‑day satisfaction guarantee: you may request a new formulation or a refund within 30 days of purchase. Refunds are limited to unused products returned within 30 days, are generally restricted to one refund per client per product, and shipping and handling fees are non‑refundable. Refunds are processed after the returned item is received and are typically issued within about 10 business days of receipt.

If you cancelled to avoid a future shipment and did so before the preparation cutoff (at least 24 hours prior), no new charge should occur. If you believe you were charged in error or your refund request is denied, keep documentation and contact eSalon support; if unresolved, you can consider provincial consumer protection channels or dispute the charge with your card issuer.

Esalon plans and pricing

Your consumer rights in Canada

Canadian consumer protection varies by province. eSalon’s 30‑day satisfaction guarantee is its stated policy; it limits refunds to unused products returned within 30 days and excludes shipping fees. eSalon does not advertise a 14‑day cooling‑off period. Some provinces (for example, Quebec) and specific circumstances may provide additional statutory cancellation or warranty rights beyond the seller’s policy.

If you believe your statutory rights have been infringed, contact the consumer protection authority in your province or territory for guidance. Keep all purchase records, communications and proof of attempted cancellations when pursuing a claim.

Customer experiences

Many Canadian customers praise eSalon for high‑quality, custom hair colour delivered to the home, noting professional results, responsive colourist adjustments and timely delivery. Reviews highlight convenience, competitive pricing versus salon services, clear packaging and useful instructions.

Negative feedback includes reports of poor grey coverage, results darker than expected, difficulty mixing shades, and occasional dissatisfaction with product performance. Some reviewers and Better Business Bureau complaints mention recurring charges or challenges with refunds - often tied to cancellation timing or misunderstandings about subscriptions purchased through app stores.

Documentation checklist

• Account email and username, order number(s), and dates of purchase
• Screenshot or confirmation of cancellation from your eSalon account or confirmation email
• If applicable, proof of App Store/Google Play cancellation or subscription management screenshots
• Photos of unopened/unused products you intend to return and the original packaging
• Receipts, credit card or payment method details, and any correspondence with eSalon
• If sending postal mail, the registered/certified mail receipt for proof of delivery

Common mistakes

Customers commonly miss the 24‑hour cutoff for stopping the next shipment; cancelling after the preparation window often results in being charged for that shipment. Another frequent error is attempting to cancel an in‑app subscription via eSalon’s website - in-app subscriptions purchased through Apple or Google must be cancelled through those platforms to stop future billing.

Assuming a 14‑day "cooling‑off" right from eSalon is another pitfall; their policy provides a 30‑day satisfaction guarantee for returns, but shipping fees are non‑refundable and refunds are limited to unused products returned within the 30‑day window. Finally, not keeping evidence of cancellation (screenshots, confirmation emails, registered mail receipts) can complicate disputes.

Comparative recap

After cancelling

After you cancel, monitor your account and your payment method for confirmation that no further charges occur. Retain all cancellation confirmations, screenshots and any return tracking numbers. If you request a refund, follow the return instructions provided by eSalon and ship items promptly so they arrive within the 30‑day window; expect refunds to be processed about 10 business days after eSalon receives the return.

Helpful links: eSalon terms and policy pages are at eSalon Terms. For Apple subscription management see Apple Subscriptions. For Google Play subscriptions see Google Play Subscriptions. For independent reviews and complaints consult Trustpilot and the BBB for local complaints.

Address

For written cancellation by post (recommended sent via registered/certified mail for proof of receipt):

Service Cancellation
eSalon.com, LLC
1910 E. Maple Ave
El Segundo, CA 90245
USA

Send by certified/registered mail (raccomandata A/R) and keep the postal receipt as proof of delivery. Retain all correspondence and delivery confirmations in case of disputes.