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Flipkart

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India

Cancellation service #1 in India

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Calculated on 5.6K reviews

Termination letter drafted by a specialized lawyer
Sender
Flipkart
Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road
560103 Devarabeesanahalli Village India
cs@flipkart.com
Cancellation of Flipkart contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Flipkart service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Flipkart
Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road
560103 Devarabeesanahalli Village , India
cs@flipkart.com
REF/2025GRHS4

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Cancellation Flipkart: Easy Method

What is Flipkart

Overview

Flipkart is one of India's largest e-commerce marketplaces offering products across electronics, fashion, home, groceries and more.

It also runs loyalty and paid membership programs (Flipkart Plus, Flipkart VIP, Flipkart Black) and supports multiple payment methods including Cash on Delivery and digital credit options.

Services covered

Flipkart handles orders placed on its website and app, fulfilled by Flipkart or third-party sellers and logistics partners.

Cancellation and refund rules differ by product category, seller type and whether the item has been dispatched.

How to cancel Flipkart

Cancel an order before dispatch

  • Open the Flipkart app or website and go to "My Orders".
  • Select the order and choose "Cancel" while the order status shows not dispatched.
  • Confirm the cancellation reason and submit; you will receive confirmation in the app and by email/SMS.

If the order has shipped or is out for delivery

  • Self-cancellation via the app/website is not possible once the order is shipped or out for delivery.
  • When delivery arrives, refuse or reject the parcel with the delivery executive to avoid accepting the order.
  • If accepted by mistake, follow the returns process for the relevant category promptly.

Canceling memberships or subscriptions

  • Flipkart Plus (free loyalty) has no paid recurring charge; paid tiers (VIP/Black) or in-app subscriptions must be canceled via the store where they were bought.
  • Cancel Play Store subscriptions from Google Play or App Store subscriptions from Apple; uninstalling the app does not stop subscriptions.
  • If unsure, contact Flipkart support for guidance or check subscription settings in your Flipkart account.

What happens when you cancel

Order lifecycle effects

When you cancel before dispatch the order is marked cancelled and fulfillment stops; the seller/Flipkart will not ship the item.

If cancellation request is accepted you will receive a confirmation message in the app and email/SMS.

Memberships, renewal and data

For paid memberships canceled via the store, auto-renewal is stopped according to the store's subscription rules.

Flipkart retains transaction records and may keep account data as per its privacy policy even after cancellation.

Will I get a refund?

General refund timelines

Refund rules vary by category. Typical timelines used in practice are: up to 30 days for fashion/lifestyle returns, and around 10 days for many electronics replacement windows.

Under Indian e-commerce rules refunds must generally be processed promptly once the return is received.

Exceptions and no-refund categories

  • Certain categories (mobile accessories, computer/camera accessories, large appliances, furniture) are often marked "no refund" unless a replacement is unavailable.
  • If a category is marked no-refund, Flipkart or the seller may offer replacement; refund is provided only when replacement cannot be made.
  • Open-box or damaged-on-delivery issues are usually eligible for spot full refund or return when verified at delivery.

Statutory requirements

Under the Consumer Protection (E-Commerce) Rules and related law, sellers/platforms must clearly disclose return/refund conditions before purchase.

The law provides a statutory cooling-off and requires refunds to be processed within specified timelines once returns are accepted.

Flipkart plans and pricing

Available plans

The following plans and prices are confirmed from available sources. Flipkart Plus is free to join.

Paid plans (VIP, Black) have annual pricing; introductory offers have differed by launch period.

Plan Price (INR) Period Features
Flipkart Plus ₹0 Annual Earn SuperCoins, free/fast delivery, early sale access, priority support
Flipkart VIP ₹499 / year (initial cities) or ₹799 / year (later) Annual 5% SuperCoins cashback (₹100/order cap), travel and bank discounts, early access
Flipkart Black ₹1,499 / year (standard); ₹990 / year (introductory) Annual YouTube Premium (1 year), 5% SuperCoins cashback, extra SuperCoin benefits, priority service

Your consumer rights in India

Key legal protections

Consumer Protection Act and E-Commerce Rules require platforms to disclose cancellation, return and refund policies clearly before purchase.

Consumers have remedies for unfair practices, misleading claims or refusal of valid returns.

Cooling-off period and refund processing

  • There is a statutory cooling-off period (often recognised as 14 days) to cancel or return goods without reason for many purchases.
  • Refunds must be processed within defined timelines once the returned goods are received, and the platform must communicate timelines clearly.

Escalation and enforcement

If Flipkart refuses a legitimate return or refund, consumers can use Flipkart's grievance redressal mechanism or approach consumer courts.

Past consumer court orders have required Flipkart to refund and pay interest/compensation where policies were applied unfairly.

Customer experiences

Positive reports

  • Many buyers report smooth refunds or replacements via self-service when sellers can replace items quickly.
  • Open-box checks and delivery-time inspection can lead to spot refunds for damaged goods in several cases.

Negative reports

  • Public reviews document recurring issues: delivery problems, cancelled orders, refund delays and slow customer support response.
  • Forums and review sites record cases of unresolved refunds, delayed technician visits for electronics and inconsistent outcomes.

Documentation checklist

What to have ready

  • Order ID and date (from Flipkart order details).
  • Photos or short video of the damaged/defective item and packaging.
  • Screenshots of order status, cancellation or return request and any chat or email communication with support.

For escalations

  • Proof of payment (bank statement, UPI/transaction ID) and identity proof if required for disputes.
  • Reference numbers from Flipkart support or courier rejection receipts when refusing delivery.

Common mistakes

Accepting shipment without inspection

Accepting a package without checking for visible damage may make disputes harder; always inspect at delivery where possible.

If you accept accidentally, initiate returns immediately and keep photographic evidence to support your claim.

Uninstalling app to stop subscriptions

Uninstalling the Flipkart app does not cancel subscriptions bought through Google Play or the App Store; cancel in the store's subscription settings instead.

Always confirm cancellation in the subscription manager and keep the cancellation confirmation.

Comparative recap

Quick feature comparison

The table below summarises cancellation and refund outcomes for common scenarios on Flipkart.

Feature Cancel via app/website After shipped / out for delivery Typical refund timeline
Order not dispatched Yes - direct cancellation in "My Orders" N/A Refund processed after cancellation, timeline varies by payment method
Order shipped No - self-cancel disabled Reject delivery or return after delivery Refund after return received; platform must process within statutory timelines
Subscription/membership Cancel via app/Flipkart account if supported; otherwise cancel via Google Play / App Store Auto-renewal may still occur if you cancel incorrectly (uninstalling app won't stop it) Refunds depend on store/subscription rules and time of cancellation

After cancelling

Track refund and follow up

Monitor the order and refund status in the Flipkart app and check your bank/UPI account for the credited amount.

If a refund is delayed, raise a support ticket and keep all reference numbers for escalation.

Useful resources

For practical guidance on refunds and escalation see this guide: Resolver: How to complain & get a refund from Flipkart.

For legal context on e-commerce rights in India see: Law4u: E‑commerce returns & cancellations.

Address

Corporate address

Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove

Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru 560103, Karnataka, India

Support tip

Use in-app support for fastest resolution and retain all communication and reference IDs for any escalation or consumer protection action.

FAQ

To cancel your Flipkart order before dispatch, open the Flipkart app or website, go to 'My Orders', select the order, choose 'Cancel', confirm the cancellation reason, and submit. You will receive a confirmation via app and email.

To cancel your Flipkart Plus membership, go to your Flipkart account settings and follow the cancellation process. Your benefits will cease at the end of the current billing cycle, and auto-renewal will stop.

If your Flipkart order has shipped, you cannot self-cancel via the app. You need to refuse the delivery when it arrives or follow the returns process if you accepted it by mistake.

Yes, if you cancel your Flipkart order before dispatch, you will receive a refund. The typical refund timeline varies by payment method but can take up to 30 days for fashion/lifestyle items.

To cancel your Flipkart Pay Later service, you may need to contact Flipkart support directly or check your account settings. Ensure you keep proof of your cancellation request.