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I hereby notify you of my decision to terminate the contract relating to the Kobo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kobo: Easy Method
What is Kobo
Overview
Kobo is a digital reading platform that sells eBooks, audiobooks and eReader devices and offers the Kobo Plus subscription service in India and other markets.
The service includes purchases tied to a Kobo account, device hardware sold in certain regions, and subscription plans that provide unlimited access to eBooks and/or audiobooks.
Services included
Kobo provides single-title purchases, monthly subscription plans (Kobo Plus), and branded eReader hardware and accessories, all managed through a Kobo account and web portal.
Subscription management and some purchase refunds depend on where the purchase was made (Kobo web store, Apple App Store, Google Play, or a third-party retailer).
How to cancel Kobo
Cancelling Kobo Plus subscriptions (India)
- Go to kobo.com (India Kobo Plus).
- Sign in to My Account, open My Subscriptions and click the "Cancel my subscription" or cancel button shown there.
- Confirm cancellation. For Kobo Plus in India, cancellation must be done on the web; it cannot be completed from an eReader or the iOS app.
Cancelling purchases made via App Store or Google Play
- If you purchased a subscription or content through Apple or Google, follow Apple/Google refund and cancellation procedures; Kobo defers to the platform merchant-of-record rules.
- Open your Apple or Google account orders and request cancellation/refund through their support channels as required by those platforms.
Cancelling device orders and returns
- For Kobo store device purchases, follow the returns process described on Kobo’s device returns page and the Terms of Sale.
- Device returns are typically accepted within a defined window and may require inspection before refund is issued.
What happens when you cancel
Access to content
If you cancel a Kobo Plus subscription in India via the web, access to Kobo Plus eBooks and audiobooks ends immediately after cancellation.
Purchased items you own are normally retained in your account; subscription-only content will no longer be available once the subscription ends.
Billing and renewal
Cancellation stops future recurring charges. Charges already billed are generally not automatically refunded except where law or platform rules require it.
Account data and purchase history typically remain in your Kobo account after cancellation so you can re-subscribe or access owned content.
Will I get a refund?
Refunds for subscriptions
Kobo’s global Terms of Sale state there is no refund for subscription fees already paid except in specific legal situations (for example, EU statutory rights).
If you bought through Apple or Google, refunds are subject to their policies; Kobo defers to those platforms for in-app purchases.
Refunds for devices and hardware
For device purchases from Kobo’s store, returns/exchanges are accepted within a limited window (usually 15 days) and refunds are issued after inspection.
Refund timing and non-refundable shipping charges are explained in the returns policy; see Kobo’s device refunds page for details.
Legal exceptions
- European consumers may have a 14-day right to cancel for digital content if content has not been accessed or downloaded; otherwise refunds may be restricted.
- Local consumer protection laws can override Kobo’s standard policy where applicable.
Kobo plans and pricing
Subscription and device pricing (India)
Below are published India prices for Kobo Plus plans and selected eReaders/accessory launch prices. Prices are from Kobo India and launch announcements.
| Plan | Price | Period | Features |
|---|---|---|---|
| Kobo Plus Read | ₹149.00 | Monthly | Unlimited eBooks access over 1.5 million titles |
| Kobo Plus Listen | ₹149.00 | Monthly | Unlimited audiobooks access over 150,000 titles |
| Kobo Plus Read & Listen | ₹299.00 | Monthly | Unlimited eBooks + audiobooks |
| Kobo Libra Colour e-Reader | ₹19,999 | One-time | Colour E Ink display, stylus support, waterproof, 32 GB storage |
| Kobo Clara Colour e-Reader | ₹16,999 | One-time | Colour E Ink display, waterproof, 16 GB storage |
| Kobo Clara BW e-Reader | ₹14,999 | One-time | Black-and-white E Ink display, waterproof |
| Kobo Stylus 2 (accessory) | ₹6,899 | One-time | Stylus accessory for Libra Colour e-Reader |
Notes on pricing
Subscription and device prices are based on Kobo’s India listings and launch pricing; check Kobo’s site for current offers and changes.
For web details on Kobo Plus see the official India Kobo Plus page linked below.
Your consumer rights in India
Statutory rights and platform rules
When purchases are made through Apple or Google, refunds and cancellations are governed by those platforms’ merchant-of-record rules and applicable law.
Kobo’s own terms state it will comply with statutory consumer rights in jurisdictions where those rights apply.
Device returns and local expectations
Kobo’s device return window (typically 15 days) aligns with common e-commerce return expectations, though Indian statutory law may offer additional remedies.
If you believe your consumer rights are not being respected, you may pursue remedies under India’s consumer protection framework.
Customer experiences
Positive feedback
Many users praise Kobo devices and reading experience, noting clear text rendering, customization, and prompt deliveries in positive reviews.
Trustpilot reviews highlight device quality and the platform’s reading features as common strengths.
Negative feedback and common issues
Some users report trouble with downloads tied to authentication systems and dissatisfaction with after-sales service in certain markets.
Indian consumers have reported limited local support channels, accessory availability challenges, and mixed return experiences; responses vary by seller/channel.
Documentation checklist
Required information for cancellations and refunds
- Account email address used for the Kobo account.
- Order number or receipt for the purchase/subscription.
- Device serial number if returning hardware.
- Screenshots of subscription or purchase page, and any error messages.
Platform-specific items
- If purchased via Apple/Google, include the platform order ID and any confirmation emails from Apple/Google.
- For device returns, pack original box, accessories and proof of delivery where required.
Common mistakes
Cancelling in the wrong place
Many users try to cancel subscriptions inside the eReader or iOS app; Kobo Plus cancellations in India must be completed on the Kobo web site.
Also, purchases made via Apple/Google must be cancelled through those platforms, not via Kobo’s web portal.
Expecting automatic refunds
Users sometimes assume cancellation triggers a refund of recent charges; Kobo’s terms generally do not provide refunds for paid periods already used.
If you need a refund, check platform rules (Apple/Google) or statutory rights that might apply; do not rely on automatic refunds after cancellation.
Comparative recap
Quick comparison by purchase channel
| Action | Where to cancel | Refund likely? | Period |
|---|---|---|---|
| Kobo Plus subscription (India) | kobo.com → My Account → My Subscriptions | Refunds not typical; access ends immediately | Monthly |
| Purchases via Apple App Store | Cancel and request refund via Apple account/orders | Subject to Apple’s refund policy | Varies |
| Purchases via Google Play | Cancel and request refund via Google Play orders/support | Subject to Google’s refund policy | Varies |
| Device bought from Kobo web store | Follow Kobo’s returns process on the Kobo refunds/returns page | Refund after inspection within the returns window | One-time |
Key takeaways
Always cancel subscriptions on the correct platform: Kobo web for Kobo Plus in India, Apple/Google for in-app purchases.
Expect immediate loss of subscription access on cancellation and limited automatic refunds unless required by law or platform policy.
After cancelling
Restoring access or re-subscribing
You can re-subscribe at any time from the Kobo site to regain access to Kobo Plus content, subject to current plan availability and pricing.
Owned purchases remain available in your account; subscription-only items will not be available until you re-subscribe.
Helpful links
- Official Kobo Plus India page: kobo.com - Kobo Plus (India)
- Kobo Terms of Sale (refunds and cancellations): Kobo Terms of Sale
- Device returns and refunds information: Kobo device refunds
- Notes on cancellation and refund handling when platforms are involved: Platform refund guidance
Address
Registered office (postal cancellations)
201 Prestige Sigma No 3, Vittal Mallya Road, Bangalore, Karnataka 560001, India.
Use this address for postal correspondence related to cancellations or formal consumer complaints when needed.
Alternative contact notes
If you purchased via Apple/Google or a third-party retailer, contact the platform or seller directly for specific order and refund support.
Keep copies of all correspondence, receipts and tracking information when returning hardware or filing complaints.