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Cancel LASHIFY
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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Lashify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lashify: Easy Method
What is Lashify
Overview
Lashify is an at-home lash extension system and retailer offering customizable kits, bond adhesives, lash refills and related accessories.
The company sells products and memberships via its website; it supports account management and customer service through online channels.
Services offered
Products include Control Kit™, bonds, sealers, and a range of Gossamer lash refills and bundles sold as one-time purchases.
Memberships and recurring offerings exist, but official localized subscription pricing for India is not published on Lashify's site.
How to cancel Lashify
Cancel an account or subscription via website
- Sign in to your Lashify account on the Lashify website and look for account or subscription settings to cancel.
- If a cancel button is not visible, proceed to contact support (see contact details below).
Cancel by contacting support
- Email Lashify support at support@lashify.com to request account cancellation or subscription cancellation.
- When emailing, include your full name, account email, order number (if relevant) and a clear cancellation request.
- Note: Lashify directs App Store / Google Play customers to their website or support email for cancellations; no separate App Store/Play instructions are published.
What happens when you cancel
Access and renewal
On cancellation, your paid subscription will typically stop future renewals; access to any member-only content or recurring shipments will end according to the billing cycle.
Confirm the effective cancellation date with support to avoid unexpected charges.
Data and account records
Lashify’s Terms of Use govern account data and charges; keep copies of confirmation emails and any support replies for your records.
If you used a store account, check that your subscription is cancelled in both Lashify and any third-party billing platform you used (e.g., App Store).
Will I get a refund?
Standard refund policy
- Most Lashify products are final sale - refunds are not available for regular product purchases.
- The Control Kit™ is the only item explicitly eligible for return and refund under Lashify’s policy.
Control Kit™ exception and international restriction
- Control Kit™ may be returned within 30 days of delivery for a refund minus a non-negotiable US$20 shipping & handling fee.
- If the Control Kit™ was purchased at a discount or sale price, Lashify may offer only store credit instead of a monetary refund.
- International orders, including shipments to India, are stated as not eligible for returns on Lashify’s refund policy.
Lashify plans and pricing
Price list (verified INR examples)
| Plan | Price | Period | Features |
|---|---|---|---|
| Whisper Light Flexible Bond Lash Glue | ₹3,452 | One-time purchase | Bond adhesive |
| Water Poof Sealer | ₹3,911 | One-time purchase | Sealer to repel water & remove stickiness |
| Bold 12mm Gossamer Lash Refill | ₹3,337 | One-time purchase | Lash refill, 12 mm, Bold style |
| Extreme 12mm Gossamer Lash Refill | ₹3,796 | One-time purchase | Lash refill, Extreme style |
| Stardust 12mm Gossamer Lash Refill | ₹3,796 | One-time purchase | Lash refill, Stardust style |
| Fluffy 12mm Gossamer Lash Refill | ₹3,796 | One-time purchase | Lash refill, Fluffy style |
| I-Line Short Pre-mapped Gossamer | ₹3,911 | One-time purchase | Pre-mapped I-Line lash |
| Lash Map Come Hither Bundle (Set of 4) | ₹10,379 | One-time purchase | Bundle of lashes with map Come Hither Look |
| Lash Map Super Natural Bundle (Set of 6) | ₹14,232 | One-time purchase | Bundle of 6 lashes, Super Natural look |
| Lash Map Big D+ Energy Look Bundle | ₹9,645 | One-time purchase | Bundle of lashes Big D+ Energy Look |
| Lash Map Chocolate Mousse Look Bundle | ₹11,938 | One-time purchase | Bundle of lashes Chocolate Mousse Look |
| Light & Wispy Lash Map Set | ₹8,452 | One-time purchase | Light & Wispy set |
| Spring Color Pop Set | ₹7,351 | One-time purchase | Subtle ombré color pop set |
| Drama 14mm Gossamer Lash Refill | ₹3,337 | One-time purchase | Drama style, 14 mm |
| Magic Purple Oil | ₹4,943 | One-time purchase | Multi-use oil for face, hair, and body |
| Stardust 14mm Gossamer Lash Refill | ₹3,796 | One-time purchase | Stardust style, 14 mm |
| Fluffy 10mm Gossamer Lash Refill | ₹3,635 | One-time purchase | Fluffy style, 10 mm |
Notes on pricing
These INR prices reflect third-party import listings and product examples; Lashify’s website does not publish official INR subscription rates.
For authoritative billing or subscription questions, contact Lashify support or check the official Terms of Use and Refund Policy.
Your consumer rights in India
Statutory context
India’s Consumer Protection (E-Commerce) Rules, 2020 provide certain return and cancellation rights in specific cases, often within 7 - 14 days for defective or misdescribed goods.
However, the application of these rules to imported goods bought directly from an overseas merchant can be limited or complex.
How this applies to Lashify purchases
- Lashify’s stated policy: international orders (including India) are not eligible for returns, per their refund policy.
- This means statutory return rights may be difficult to enforce if the purchase is made directly from Lashify’s US site and the seller’s policy disallows returns.
Customer experiences
Positive feedback highlights
- Many users praise Lashify’s product quality, natural look, and helpful customer service in resolving issues.
- Customers report effective results and satisfaction with application systems and product performance.
Common complaints
- Negative reviews mention unresponsive or scripted customer service responses, difficulties with returns, and app/website UX or shipping issues.
- Some customers express frustration that returns are not accepted for international orders, which can cause dissatisfaction.
Documentation checklist
What to include when requesting cancellation or refund
- Account email and full name used for the Lashify account.
- Order number, purchase date, and payment method used.
- Photos of the product and packaging if claiming damage or defect.
- Copies of any prior communication with Lashify support.
Why documentation matters
Clear documentation speeds up support responses and provides proof in disputes or chargeback requests with your card issuer.
Keep screenshots of website settings and any cancellation confirmations sent by Lashify.
Common mistakes
Assuming returns are available for India
A frequent mistake is assuming standard e-commerce return rights apply; Lashify explicitly states international orders are not eligible for returns.
Always check the Refund Policy before ordering from overseas sellers.
Misunderstanding subscription cancellations
Some customers try to cancel via the App Store / Google Play when Lashify directs cancellations to its website or support email.
If you subscribed via a third-party app store, also verify billing there to ensure no further charges.
Comparative recap
Quick facts comparison
| Feature | Lashify | Notes |
|---|---|---|
| Cancellation method | Website or support email | App Store/Play users directed to Lashify site/support; no app-specific instructions published |
| Refunds | Most items final sale; Control Kit™ refundable under conditions | Control Kit™: 30 days, refund minus US$20 S&H; discounted kits may get store credit |
| Returns to India | Not eligible | Lashify states international orders (including India) are not eligible for returns |
| Customer sentiment | Mixed | Many positive reviews on product and service; some complaints about returns, support, and UX |
After cancelling
Immediate next steps
- Save cancellation confirmation emails and any ticket numbers from Lashify support.
- Monitor your payment method for any unexpected charges and keep records for 60 - 90 days.
Helpful links and contacts
- Terms of Use: https://www.lashify.com/pages/terms-of-use
- Refund Policy: https://www.lashify.com/policies/refund-policy
- Support email: support@lashify.com (use for cancellations, refund inquiries and documentation submission)
Address
Head office
11437 Chandler Blvd, North Hollywood, CA 91601, United States.
This is the principal address on public filings; it may be used for formal correspondence.
Mailing and contact notes
For cancellations and returns, Lashify directs customers to the website and support email rather than a physical returns address, especially for international orders.
If you need to escalate, include order details and a clear timeline in any written correspondence to support@lashify.com.