Cancellation Lashify: Easy Method

What is Lashify

Overview

Lashify is an at-home lash extension system and retailer offering customizable kits, bond adhesives, lash refills and related accessories.

The company sells products and memberships via its website; it supports account management and customer service through online channels.

Services offered

Products include Control Kit™, bonds, sealers, and a range of Gossamer lash refills and bundles sold as one-time purchases.

Memberships and recurring offerings exist, but official localized subscription pricing for India is not published on Lashify's site.

How to cancel Lashify

Cancel an account or subscription via website

• Sign in to your Lashify account on the Lashify website and look for account or subscription settings to cancel.
• If a cancel button is not visible, proceed to contact support (see contact details below).

Cancel by contacting support

• Email Lashify support at [email protected] to request account cancellation or subscription cancellation.
• When emailing, include your full name, account email, order number (if relevant) and a clear cancellation request.
• Note: Lashify directs App Store / Google Play customers to their website or support email for cancellations; no separate App Store/Play instructions are published.

What happens when you cancel

Access and renewal

On cancellation, your paid subscription will typically stop future renewals; access to any member-only content or recurring shipments will end according to the billing cycle.

Confirm the effective cancellation date with support to avoid unexpected charges.

Data and account records

Lashify’s Terms of Use govern account data and charges; keep copies of confirmation emails and any support replies for your records.

If you used a store account, check that your subscription is cancelled in both Lashify and any third-party billing platform you used (e.g., App Store).

Will I get a refund?

Standard refund policy

• Most Lashify products are final sale - refunds are not available for regular product purchases.
• The Control Kit™ is the only item explicitly eligible for return and refund under Lashify’s policy.

Control Kit™ exception and international restriction

• Control Kit™ may be returned within 30 days of delivery for a refund minus a non-negotiable US$20 shipping & handling fee.
• If the Control Kit™ was purchased at a discount or sale price, Lashify may offer only store credit instead of a monetary refund.
• International orders, including shipments to India, are stated as not eligible for returns on Lashify’s refund policy.

Lashify plans and pricing

Price list (verified INR examples)

Notes on pricing

These INR prices reflect third-party import listings and product examples; Lashify’s website does not publish official INR subscription rates.

For authoritative billing or subscription questions, contact Lashify support or check the official Terms of Use and Refund Policy.

Your consumer rights in India

Statutory context

India’s Consumer Protection (E-Commerce) Rules, 2020 provide certain return and cancellation rights in specific cases, often within 7 - 14 days for defective or misdescribed goods.

However, the application of these rules to imported goods bought directly from an overseas merchant can be limited or complex.

How this applies to Lashify purchases

• Lashify’s stated policy: international orders (including India) are not eligible for returns, per their refund policy.
• This means statutory return rights may be difficult to enforce if the purchase is made directly from Lashify’s US site and the seller’s policy disallows returns.

Customer experiences

Positive feedback highlights

• Many users praise Lashify’s product quality, natural look, and helpful customer service in resolving issues.
• Customers report effective results and satisfaction with application systems and product performance.

Common complaints

• Negative reviews mention unresponsive or scripted customer service responses, difficulties with returns, and app/website UX or shipping issues.
• Some customers express frustration that returns are not accepted for international orders, which can cause dissatisfaction.

Documentation checklist

What to include when requesting cancellation or refund

• Account email and full name used for the Lashify account.
• Order number, purchase date, and payment method used.
• Photos of the product and packaging if claiming damage or defect.
• Copies of any prior communication with Lashify support.

Why documentation matters

Clear documentation speeds up support responses and provides proof in disputes or chargeback requests with your card issuer.

Keep screenshots of website settings and any cancellation confirmations sent by Lashify.

Common mistakes

Assuming returns are available for India

A frequent mistake is assuming standard e-commerce return rights apply; Lashify explicitly states international orders are not eligible for returns.

Always check the Refund Policy before ordering from overseas sellers.

Misunderstanding subscription cancellations

Some customers try to cancel via the App Store / Google Play when Lashify directs cancellations to its website or support email.

If you subscribed via a third-party app store, also verify billing there to ensure no further charges.

Comparative recap

Quick facts comparison

After cancelling

Immediate next steps

• Save cancellation confirmation emails and any ticket numbers from Lashify support.
• Monitor your payment method for any unexpected charges and keep records for 60 - 90 days.

Helpful links and contacts

• Terms of Use: https://www.lashify.com/pages/terms-of-use
• Refund Policy: https://www.lashify.com/policies/refund-policy
• Support email: [email protected] (use for cancellations, refund inquiries and documentation submission)

Address

Head office

11437 Chandler Blvd, North Hollywood, CA 91601, United States.

This is the principal address on public filings; it may be used for formal correspondence.

Mailing and contact notes

For cancellations and returns, Lashify directs customers to the website and support email rather than a physical returns address, especially for international orders.

If you need to escalate, include order details and a clear timeline in any written correspondence to [email protected].