Cancellation Lashify: Easy Method

What is Lashify

Overview

Lashify is a direct-to-consumer brand that sells a DIY professional-style lash extension system and related supplies. The company offers both one‑time products and membership/subscription options for recurring deliveries.

Products and services

Core products include the Control Kit (starter kit), Gossamer lash refills, bonds, sealers and cleansers. Subscriptions deliver lashes or curated boxes on a recurring schedule for members.

How to cancel Lashify

Cancel via Lashify website or email

• Log into your Lashify account on the Lashify website and manage your membership from the account/membership area.
• If you prefer, email Lashify Concierge at [email protected] stating you want to cancel and include your account email and order/subscription details.
• Refer to Lashify's Terms of Use for subscription terms: Lashify Terms of Use.

Cancel app-based subscriptions (iOS / Android)

• iOS (App Store): On iPhone/iPad go to Settings → your name → Subscriptions → select Lashify → Cancel.
• Android (Google Play): Visit play.google.com → Subscriptions → Manage → Cancel for the Lashify subscription.
• Note: Lashify does not publish an app-specific cancellation flow; use your device store settings if you subscribed via the App Store or Google Play.

What happens when you cancel

Recurring charges and deliveries

When you cancel, future scheduled shipments should stop and new recurring charges will not occur. You remain responsible for charges made prior to cancellation.

Account status and data

Cancellation typically preserves your account access for order history and support purposes but ends subscription benefits going forward.

Will I get a refund?

General refund policy

Lashify's Terms state that all fees and charges are non-refundable except where the Return Policy or applicable law provides otherwise.

See the official Terms for the baseline policy: Lashify Terms of Use.

Exceptions and return guarantees

• Most sale items, subscription bundles, monthly boxes and shipping fees are non‑refundable per Lashify's Return Policy.
• Specific exceptions exist: U.S. Control Kits may be returned within 30 days (minus a USD 20 shipping fee) and certain Bonds have a 30‑day Bond Happiness Guarantee (exchange or gift card) - see details: Return Policy details.
• No universal 14‑day cooling‑off right for Singapore purchases is specified by Lashify in the policy materials reviewed.

Lashify plans and pricing

Pricing summary

The table below lists the main plans and approximate Singapore dollar equivalents derived from Lashify pricing information.

Notes on prices

All official Lashify prices are listed in USD on their site; SGD values are approximate and may vary with FX and fees.

Your consumer rights in Singapore

What Lashify states

Lashify’s Terms of Use state fees are non‑refundable unless the Return Policy, a written agreement, or applicable law provides otherwise.

See Lashify's official terms for the company policy: Terms of Use.

Local law and practical notes

No Lashify documentation specifies a 14‑day cooling‑off right for Singapore; local consumer protection law may provide remedies but Lashify's published policy does not grant an automatic 14‑day right.

If you believe a legal consumer right applies in Singapore, consider contacting your local consumer protection agency or seeking legal advice for confirmation.

Customer experiences

Positive feedback

Many customers praise Lashify for product quality, natural look, ease of application and responsive customer service on review platforms.

See example customer ratings on Trustpilot: Lashify on Trustpilot.

Negative feedback

Some users reported issues such as changes to adhesives (white cast), occasional product consistency problems, and problems with returns or refunds in isolated cases.

Other reviewers have reported customer support responsiveness issues on some platforms; balanced review collections are available such as on Sitejabber: Lashify on Sitejabber.

Documentation checklist

Before you contact support

• Order number(s) and date(s) of purchase or charge.
• Account email used for the Lashify account or subscription.
• Screenshot(s) of the order confirmation, subscription page, or billing charge.

Additional evidence to include

• Photographs of the product and packaging if claiming a defect or damage.
• Clear timeline of attempts to cancel and any confirmation messages.

Common mistakes

Missing the cancellation window

Many subscribers forget to cancel before the next billing date and are charged for an additional period. Always cancel before the renewal date shown in your account or app store.

Assuming automatic refunds

Assuming a refund will be issued after cancellation is a common error. Lashify’s default policy is non‑refundable charges unless an exception applies.

Using the wrong platform to cancel

If you subscribed through the App Store or Google Play, cancelling on the website may not stop store‑managed billing - cancel in the store settings for device subscriptions.

Comparative recap

Quick comparison

This table compares core options, cancellation method and typical refund stance based on Lashify policy and publicly available information.

How to read this table

“Refundable?” reflects Lashify’s published stance (generally non‑refundable with some product exceptions). "Cancellable via" shows common cancellation routes.

After cancelling

What to check immediately

• Confirm cancellation via email or your Lashify account dashboard.
• Save screenshots of cancellation confirmations and any related messages for records.

Helpful links and follow-up

• Terms of Use: https://www.lashify.com/pages/terms-of-use
• Return & shipping details: https://www.lashify.com/pages/shipping-return-policy-details
• Membership info: https://www.lashify.com/pages/membership
• Customer reviews (third‑party): Trustpilot • Sitejabber

Address

Corporate address

Lashify, Inc., 11437 Chandler Blvd, North Hollywood, CA 91601, United States.

Returns and international notes

No Singapore-based returns address is listed in Lashify's public policy materials. International customers should contact [email protected] for return or shipping instructions.