Cancellation Lookfantastic: Easy Method

What is Lookfantastic

Overview

Lookfantastic is an online beauty retailer selling skincare, haircare, makeup and accessories, and it offers a recurring Beauty Box subscription alongside standard web orders.

Services relevant to cancellations

Key services that affect cancellation are the Beauty Box subscription (fixed-term or rolling plans) and regular single-item web purchases with a returns policy.

How to cancel Lookfantastic

Cancel a Beauty Box via website

• Sign in to your Lookfantastic account.
• Go to "My Account" → "Subscriptions" and follow the cancel or disable auto-renewal options.
• Confirmation should appear in your account and by email.

Cancel by contacting customer service or platforms

• If you prefer, contact Lookfantastic customer service to request cancellation; keep your order/subscription number handy.
• If your subscription was purchased through the App Store (iOS) or Google Play (Android), cancel directly in that platform - Lookfantastic cannot cancel those subscriptions for you.

Timing rules to avoid renewal

• Cancellations for 1-, 3-, 6- or 12-month Beauty Box plans must be made (or auto-renewal disabled) before the 25th of the month prior to the next delivery to avoid auto-renewal.
• Cancellation normally takes effect after the next billing cycle; check your account for the exact date.

Reference

See Lookfantastic terms for subscription rules: Lookfantastic terms & conditions.

What happens when you cancel

Access and future deliveries

After cancelling a Beauty Box, your subscription will stop recurring after the current billing period; you usually receive boxes until that cycle ends.

Account and data

Your account typically remains active for purchases and historical records. Lookfantastic retains order history and communications per its policies.

Notifications and confirmation

Expect an in-account confirmation and an email. Keep the confirmation reference in case you need to follow up with customer service.

Will I get a refund?

Beauty Box cooling-off right

If you cancel within 14 days of receiving your first Beauty Box (the statutory cooling-off period), you are entitled to a refund for that box under the terms.

For fixed-term subscriptions, cancelling after the cooling-off period may still leave you committed to the agreed term; check the terms carefully.

Standard web orders and returns

• Unwanted web purchases may be returned within 30 days of receipt if unused, unopened and with seals intact.
• Once Lookfantastic receives items in acceptable condition, refunds are processed to the original payment method.

Processing times and exceptions

• Refund processing commonly completes within 3 - 5 working days after receipt; some pages note receipt notification can take up to 7 working days.
• Refunds are generally returned via the original payment method within about 5 working days after processing.
• Seasonal extension: items bought between 1 Nov and 31 Dec 2025 may be returned up to 31 Jan 2026 under the extended Christmas return policy.

Official return details: Lookfantastic refunds & returns.

Lookfantastic plans and pricing

Note about pricing

No verified current retail prices were available in the provided sources for Indian customers at time of writing.

Contact Lookfantastic or check your account for live prices and any regional offers.

Pricing table

Your consumer rights in India

What Lookfantastic offers

Lookfantastic provides a 30-day return for unwanted web purchases (unused and unopened) and a 14-day cooling-off for the first Beauty Box, in addition to its standard policies.

Local legal considerations

India’s consumer protection framework may offer additional rights and remedies; these vary by case and are not detailed in Lookfantastic’s publicly cited policy pages.

If you believe your statutory consumer rights in India have been breached, consider raising a complaint with local consumer protection authorities or seeking alternative dispute resolution.

Customer experiences

Positive feedback

• Customers on Trustpilot India often praise variety of products and a generally smooth ordering experience.
• Some reviewers note good service and occasional fast deliveries.

Negative feedback

• Trustpilot India reviews include complaints about delays, missing items, unexplained cancellations and payment issues.
• Frequent themes in negative reviews are delivery speed and communication problems; consider this when choosing shipping options.

Documentation checklist

Before you contact support

• Order number or subscription ID.
• Registered account email and full name.
• Payment method and transaction reference (if applicable).

For returns and disputes

• Photos of the product/packaging and any damage, plus tracking information.
• Copies of email confirmations, cancellation confirmations and chat transcripts.

Common mistakes

Missing the auto-renew deadline

A common error is cancelling after the 25th cut-off for subscriptions, which can trigger another billing cycle.

Plan cancellations should be scheduled well before that date to avoid unintended renewal.

Assuming immediate refunds or cancellation of in-app subscriptions

Refunds are not always immediate; allow the 3 - 5 working days processing window and additional days for bank clearing.

If you subscribed via the App Store or Google Play, cancelling in your Lookfantastic account will not stop that platform’s billing; cancel in the platform instead.

Comparative recap

At-a-glance comparison

After cancelling

Immediate checks

Keep the cancellation confirmation email and verify the end date in your account. Watch your bank or card statement for any final charges.

Returns and further steps

• If returning standard web items, follow the returns instructions and timelines at: Lookfantastic refunds & returns.
• For subscription terms and cancellation rules see: Lookfantastic terms & conditions.
• If your subscription was purchased via App Store or Google Play, manage or request refunds through those platforms directly.

Address

Corporate address

Lookfantastic (corporate correspondence): 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, Manchester, England M90 3DQ, United Kingdom.

Customer service mail

For postal correspondence use the corporate address above and include your order/subscription reference and contact details to help processing.