Cancellation Lookfantastic: Easy Method

What is Lookfantastic

Overview

Lookfantastic is an online beauty retailer selling skincare, haircare and cosmetics brands, and it operates a subscription service called the Lookfantastic Beauty Box.

The site ships internationally and offers both one‑off purchases and recurring subscription boxes with curated products.

Services

Services include single item purchases, themed monthly beauty boxes and subscription plans with delivery options and commitments.

Subscription management, returns and terms are governed by the Lookfantastic Terms & Conditions and Returns pages linked below.

How to cancel Lookfantastic

Web orders and Beauty Box

• You can cancel web purchases within 14 days of receiving goods; subscription Beauty Boxes may be cancelled within 14 days of receipt of the first box.
• To stop auto‑renewal of a Beauty Box, cancel via your Lookfantastic account before the 25th of the expiry month.
• Steps: log in → Account → Manage subscription → Select cancel (ensure cancellation date is before the 25th to avoid next charge).
• See the official terms for full details: Lookfantastic Terms & Conditions.

App Store and Google Play subscriptions

• Lookfantastic does not document in‑app cancellation steps; standard practice is to cancel subscriptions through Apple or Google subscription settings.
• Do not cancel by deleting the app - use the Apple ID subscriptions screen or Google Play subscription manager.
• For general guidance on platform subscription cancellation see a third‑party overview: App store subscription guidance.

What happens when you cancel

Access and future renewals

Cancelling a subscription stops future renewals; you should not be charged after a successful cancellation that was completed before the renewal date.

If you cancel after an order has processed or shipped, that order will still be delivered unless returned under the returns policy.

Account and data

Your Lookfantastic account typically remains active for order history and future purchases unless you request account deletion under their privacy policy.

Records of transactions and returns are retained according to Lookfantastic policies; check the Terms & Conditions for privacy details.

Will I get a refund?

Right to cancel and standard refunds

You have a 14‑day right to cancel from receipt and may receive a refund for cancelled web purchases and for a first Beauty Box cancelled within 14 days.

Standard returns: you can start a return within 30 days from receipt for pristine, unopened items.

Exceptions and timing

• Refunds are normally processed within 5 - 7 working days after Lookfantastic receives the returned items.
• Holiday extension: items bought from 1 Nov to 31 Dec can be returned until 31 Jan 2026.
• See the official refunds page for full conditions: Lookfantastic Refunds & Returns.

Lookfantastic plans and pricing

Available plans

Below are representative Singapore pricing items sourced from independent reviews and verified data. Official Singapore pages may vary.

Notes on pricing

Prices above are taken from verified independent sources and may change; Lookfantastic’s official Singapore pricing pages were not publicly found as of early 2026.

Always confirm final pricing and delivery fees at checkout before subscribing or purchasing.

Your consumer rights in Singapore

Rights under Lookfantastic policy

Under Lookfantastic’s stated terms you have a 14‑day cancellation right from receipt for web orders and first Beauty Box, and a 30‑day window for returns of unopened goods.

Refunds should be processed within 5 - 7 working days after the retailer receives returned items; holiday return extensions apply as noted above.

Platform and statutory rights

Purchases made via the App Store or Google Play are subject to those platforms’ policies for subscription cancellation and refunds; Lookfantastic cannot directly cancel those platform subscriptions for you.

For Singapore statutory consumer protection questions, consider contacting local consumer bodies (for example, CASE) or official government guidance for precise legal rights and dispute resolution steps.

Customer experiences

Positive feedback

Many customers praise Lookfantastic for a wide brand selection, discounts and a generally good app experience; several reviewers rate 4 - 5 stars and praise customer service in some cases.

Representative reviews are available on consumer platforms for reference.

Common complaints

Common negative reports include slow delivery, missing or misdelivered orders, difficulty obtaining refunds and problems cancelling subscriptions via the site or after purchase.

For a sample of reviews see: Lookfantastic Singapore reviews on Trustpilot.

Documentation checklist

What to have ready

• Order number and date of receipt.
• Account email address used for the purchase or subscription.
• Photos or evidence if an item arrived damaged, missing or incorrect.

When contacting support

• Be ready to state whether you are cancelling a single order, a subscription or a Beauty Box.
• Note the subscription renewal date and whether cancellation is before the 25th of the expiry month (to stop auto‑renewal).

Common mistakes

Timing errors

Waiting until after the renewal date to cancel can result in an unexpected charge for the next period.

Buyers sometimes miss the 14‑day cancellation window for returns or the 30‑day unopened returns window.

Platform errors

Deleting the app rather than cancelling the subscription in Apple or Google settings does not stop future charges.

Assuming a refund will be instant - refunds are processed after returns are received and normally clear in 5 - 7 working days.

Comparative recap

Quick summary table

Decision tips

Cancel subscriptions via the platform where you subscribed (Lookfantastic account for web subscriptions; Apple/Google for in‑app subscriptions).

Document dates and keep evidence of cancellation and return postage to support refund claims.

After cancelling

What to check next

• Confirm you received cancellation confirmation email and check that future billing has stopped.
• If you returned items, keep tracking and note the date Lookfantastic received them to estimate refund timing.

Helpful links

• Lookfantastic Terms & Conditions
• Lookfantastic Refunds & Returns
• Guidance on cancelling App Store / Google Play subscriptions

Address

Corporate address

Lookfantastic corporate location listed in public materials: Voyager House, Chicago Avenue, Manchester Airport, Manchester, M90 3DQ, United Kingdom.

This address is typically used for corporate and postal enquiries; check official communications for the most appropriate contact details for cancellations.

Using the address

If you need to send postal correspondence, include your order number and contact details to help customer service locate your account.

For returns and cancellations, use the online account tools or the official returns instructions on the refunds page rather than relying solely on postal approaches.