Cancellation Modere: Easy Method

What is Modere

Overview

Modere was an online retailer of health, wellness and personal-care products that promoted a subscription option called SmartShip for repeat deliveries.

The company emphasised clean-ingredient products and direct-to-consumer sales via account-managed orders and subscriptions.

Business status

Modere announced an abrupt closure of operations effective April 11, 2025, which affected order fulfilment, customer service and refunds.

After the closure many standard support channels became inaccessible, limiting the practical options for cancellations and refunds.

How to cancel Modere

Cancel via your account (pre-closure)

If you still have account access, you could cancel SmartShip subscriptions from the Modere account area.

• Sign in to your Modere account.
• Go to My Account → SmartShip Profile.
• Select Remove next to each active item you want to cancel.

Cancel by phone and when to use it

As an alternative you could request cancellation assistance by phone from Modere customer service at 1-877-663-13731.

Use the phone option if you cannot access the website or need confirmation from a representative.

What happens when you cancel

Access and future orders

Cancelling SmartShip stops future scheduled shipments and recurring billing for the removed items.

You should verify pending shipments and payment dates to avoid charges for orders already processed.

Account and data

Your account information typically remained accessible until the company shut down, but data retention policies may vary.

After the closure, you might lose online access and copies of past invoices, so save records locally when possible.

Will I get a refund?

Official refund policy (pre-closure)

Modere offered a full 30-day money-back guarantee on products, excluding shipping costs.

• Returns had to be initiated and products returned within 30 days of receipt with the invoice to qualify.
• Refunds were typically processed within about one week after Modere received and inspected returned products.

Exceptions and post-closure reality

Exceptions included shipping charges which were commonly not refundable under the policy.

Following the company closure many users reported delays, frozen funds and inaccessible support, which made enforcement of refunds impractical.

Modere plans and pricing

Pricing overview

Below are sample prices reported for imported Modere products on a third-party marketplace; these are not official Indian retail prices.

Availability and official pricing are likely affected by Modere's operational closure.

Your consumer rights in India

Legal framework

Indian consumers are protected under laws such as the Consumer Protection Act, 2019, which supports remedies for defective goods, unfair trade practices and false claims.

E-commerce purchases commonly provide a statutory cooling-off or withdrawal right in many contexts, though contract terms can vary.

Practical enforcement steps

If you cannot get a refund from the seller, options include chargebacks through your bank or payment provider and lodging complaints with consumer protection authorities.

Due to Modere’s closure, those remedies may be more difficult; keep documentation and contact your bank promptly if you suspect unauthorised or unresolved charges.

Customer experiences

Positive reports

Some customers reported that Modere customer service staff were helpful and professional when issues were resolved before the shutdown.

Those positive experiences tended to relate to timely responses and successful cancellations or returns handled earlier.

Negative reports

Recurring complaints included delays or failures getting refunds and poor handling of cancellations and returns.

After the April 11, 2025 closure many users reported frozen funds, inaccessible support and unresolved refund or cancellation issues.

Documentation checklist

Essential documents

• Order number(s) and invoice(s).
• Account email and screenshots of your SmartShip profile or order history.
• Proof of return shipment (tracking, courier receipt) if you returned goods.

Supporting evidence for disputes

• Payment receipts or bank statements showing charges.
• Copies of all emails, chat logs and call records with timestamps.
• Photographs of products and packaging if relevant to a refund claim.

Common mistakes

Assuming easy post-closure resolution

A common error is assuming refunds and cancellations will proceed normally after the company shuts down.

After April 11, 2025, many standard processes became unreliable; act quickly and preserve records instead of waiting.

Failing to keep documentation

Not saving invoices, screenshots and return tracking can undermine dispute or chargeback attempts.

Always download invoices and keep copies of correspondence before online access is lost.

Comparative recap

Quick feature comparison

The table below summarises key service aspects before and after the closure to help you prioritise next steps.

Use this to decide whether to pursue chargebacks, complaints or local remedies.

After cancelling

If you successfully cancelled

Confirm cancellation emails or screenshots and retain them for records.

Monitor bank/card statements for refunds or recurring charges that should have stopped.

If you cannot get a refund or access support

Contact your bank or payment provider immediately to enquire about chargeback or dispute processes.

You can also lodge complaints with Indian consumer protection bodies; maintain your documentation and timelines.

For a guide on removing a SmartShip subscription see: How to remove a subscription - gettingmoneyback.com.

For reporting on the company closure see: Modere closure coverage - The Sun.

Address

Registered office

Plot No. 18-20, Hindustan Times House Floor 10, Kasturba Gandhi Marg, Connaught Place, New Delhi, Delhi 110001, India

Notes about alternate addresses

Some public records list alternate or outdated addresses; the registered office above is the primary contact point for formal communications.

Because Modere ceased operations in April 2025, postal contact may not guarantee a response; use documented records when pursuing formal complaints or disputes.