Cancellation Modere: Simple Process

What is Modere

Company overview

Modere was a health and wellness company selling supplements, skincare, and household products, often through subscription fulfilment. It promoted a “clean-label” product range and a satisfaction guarantee while operating.

Recent status

Modere ceased operations on or around April 11, 2025, and normal customer-service channels and online subscription controls are no longer functional.

How to cancel Modere

Immediate steps to take

• Stop future payments: contact your bank or card issuer to block or cancel recurring charges where possible.
• Prepare evidence: save order confirmations, receipts, screenshots of account pages, and any communications from Modere.

Official options given the closure

• Send a tracked/certified cancellation or return request addressed to Modere’s Canadian return centre as described in third‑party guidance. This creates a dated proof of your cancellation attempt. See: Postclic guide on cancelling Modere.
• If charges continue after your attempt, open a dispute/chargeback with your payment provider or card issuer immediately and provide your evidence.

What happens when you cancel

Access and deliveries

Because Modere is no longer operational, stopping future deliveries depends on payment-provider actions, not an account cancellation on Modere’s site.

If an order is already in transit, carriers or sellers may still attempt delivery; follow your payment-provider and carrier instructions for refused deliveries.

Account data and renewals

Account portals and automated renewal controls are reportedly non-functional after the closure date, so do not rely on website/App Store controls to stop renewals.

Retain copies of all account and billing records in case you need them for disputes or consumer complaints.

Will I get a refund?

Stated refund policy (before closure)

Modere previously offered a 30-day, 100% money-back "Love it or Return It" guarantee (return shipping excluded), with refunds processed via their Canadian return centres.

There is no evidence Modere operated a 14‑day statutory cooling-off period; the operative voluntary policy was 30 days.

Reality after closure

• Returns and refunds through Modere are likely impossible following the shutdown.
• If you believe you are owed a refund, open a chargeback/dispute with your bank or card issuer and supply all documentation.
• Escalate to consumer protection agencies if chargeback options are exhausted or delayed.

Modere plans and pricing

Price information

Modere’s active pricing and plan details should be verified on the company’s official sales channels when available.

Important note on estimates

Do NOT rely on unverified or outdated listings for current Singapore prices. No official or verifiable SGD pricing (2025 - 2026) is available for Modere products.

Your consumer rights in Singapore

Cooling-off and distance selling

Singapore consumers generally have a 14-day cooling-off/right-to-cancel for certain distance selling contracts under local rules and seller policies.

Modere’s policy appeared to be a 30-day satisfaction guarantee rather than an explicit statutory 14-day right.

Enforcement options

• Pursue chargebacks through your bank or card issuer if payments continue or refunds are not issued.
• Raise complaints with local consumer authorities such as the Consumers Association of Singapore (CASE) for further guidance and escalation.

Customer experiences

Positive feedback

Some users reported perceived product benefits such as increased energy and satisfactory product quality while Modere was operating.

These positive reports are anecdotal and limited in the available datasets.

Negative feedback

Many complaints referenced declining product quality, difficulty cancelling subscriptions, and poor customer service experiences prior to the closure.

Multiple complaints noted being told to refuse packages or to pay return shipping despite satisfaction guarantees.

Documentation checklist

Essential documents to gather

• Order confirmations and invoices (email or PDF).
• Payment statements showing recurring charges (bank or card statements).
• Screenshots of account pages, subscription settings, and any error messages.

Proof of cancellation attempts

• Receipts and tracking numbers for any certified/tracked letter sent to Modere or their return centre.
• Copies of emails or messages sent to Modere and any automated responses received.

Common mistakes

Relying on non-working channels

Many customers assume the website, app stores, or Modere customer service will accept cancellations; after the closure these channels no longer function.

Relying solely on non-responsive online controls can delay dispute timelines with banks or authorities.

Failing to gather evidence

Not keeping receipts, screenshots, or proof of attempted cancellation weakens chargeback claims and consumer complaints.

Always send cancellation/return requests by a method that produces dated tracking or delivery proof.

Comparative recap

Overview

The table below summarises key differences between the situation before Modere’s closure and the situation after closure for Singapore customers.

After cancelling

Next practical steps

• File chargebacks or disputes with your bank/card issuer and submit your gathered evidence promptly.
• If you need guidance on how to proceed with dispute letters or documented returns, consult reputable third-party resources such as: Postclic's Modere cancellation guide.

Where to escalate

• Report unresolved issues to local consumer protection bodies (for example, CASE in Singapore) for mediation or advice.
• Review complaint records such as those visible on consumer forums and complaint registries to understand others’ outcomes; see a summary of public complaints at: BBB complaints for Modere.

Address

Singapore office

Modere Singapore Pte. Ltd., 545 Orchard Road, #14‑08 Far East Shopping Centre, Singapore 238882.

Notes on correspondence

If you choose to send physical proof of cancellation or queries, use tracked/certified delivery and retain the tracking receipt as evidence.

For additional background information on cancellation methods and risks following the closure, see: Postclic guide on cancelling Modere.