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Cancel PURPLE CARROT
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Cancellation service #1 in United States
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Purple Carrot service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Purple Carrot: Easy Method
What is Purple Carrot
Service overview
Purple Carrot is a subscription meal-kit service focused on plant-based recipes and ingredients. It delivers weekly meal boxes with recipes and pre-portioned ingredients to subscribers.
Who operates it
Purple Carrot is a US-based company that sells subscriptions through its website and mobile app. Its policies and customer support are governed by its published help articles and terms of use.
How to cancel Purple Carrot
Cancel via website (recommended)
- Log into your account on Purple Carrot's website.
- Go to My Account → Subscription → Change Subscription → Cancel Subscription.
- Complete the short cancellation survey to finalize the cancellation.
- Cancel before Tuesday 11:59 PM EST of the week prior to your next shipment; otherwise cancellation applies the following week.
Cancel via mobile app and app stores
- Within the Purple Carrot app: profile → My Subscription → Cancel Subscription, then complete the short survey.
- Subscriptions are managed by Purple Carrot’s own system; you cannot cancel via the App Store or Google Play.
- For official guidance, see the help article: How do I pause or cancel my subscription?.
What happens when you cancel
Access and future shipments
After cancellation is completed, you will not be billed for future boxes beyond the effective cancellation date. If you miss the cutoff (Tuesday 11:59 PM EST of the week prior), the cancellation takes effect the following week.
Account data and renewal
Your account information and order history typically remain available in your account unless you request deletion. Cancellation stops renewals but does not automatically remove saved data.
Will I get a refund?
General refund policy
Refunds are discretionary according to Purple Carrot’s Terms of Use. If you are dissatisfied or an order was not as expected, contact Purple Carrot promptly.
Exceptions and timing
- Contact Purple Carrot within 7 days about problems by email (hello@purplecarrot.com) or phone to request review.
- Orders already processed or shipped are typically not eligible for a refund; cancellation prevents future charges but usually does not refund shipped boxes.
- See the Terms of Use for full policy: Purple Carrot Terms.
Purple Carrot plans and pricing
Pricing availability
No official pricing for India (INR) was found in publicly available sources. Available pricing information pertains to U.S. customers in USD.
Contact for current rates
If you need exact plan details or local pricing, contact Purple Carrot support or check your account page on the official site.
| Plan / Detail | Price (India) |
|---|---|
| Starter / Weekly | Contact for pricing |
| Standard / Weekly | Contact for pricing |
| Family / Weekly | Contact for pricing |
Your consumer rights in India
Applicable law
Indian consumers are protected under the Consumer Protection Act, 2019, which covers unfair trade practices and deficiencies in service. These laws allow complaints to consumer forums and redressal mechanisms.
Practical limits for US-based sellers
Because Purple Carrot is US-based, enforcement in India may be limited unless the company has local operations or a legal presence subject to Indian jurisdiction.
Customer experiences
Positive feedback
- Some users appreciate the variety of plant-based meals and ease of preparation.
- Long-term users often report satisfaction with meal quality, especially early in subscriptions.
Negative feedback
- Common complaints: cancellations not honored, boxes still sent after cancelling, or unexpected charges.
- Other issues reported include unresponsive customer service, missing/spoiled ingredients, inconsistent delivery notices, and difficulty obtaining refunds.
Documentation checklist
What to collect
- Account email and full name used for the subscription.
- Order numbers and dates of affected shipments.
- Screenshots of your subscription page showing cancellation or charges.
- Photos of missing or spoiled items and delivery labels.
How to use the documents
- Attach documents to emails to hello@purplecarrot.com and to any dispute with your payment provider.
- Keep copies for consumer complaints (bank dispute, consumer forum) if escalation is needed.
Common mistakes
Missing the cancellation cutoff
Many customers assume cancelling any time before the next delivery is fine. The critical deadline is Tuesday 11:59 PM EST of the week prior to shipment.
Relying on app-store cancellation
Subscribers sometimes try to cancel through Apple or Google Play, but Purple Carrot manages subscriptions on its site and app; cancel via your Purple Carrot account to be effective.
Comparative recap
At-a-glance comparison
| Feature | Purple Carrot | Notes |
|---|---|---|
| Meal focus | Plant-based meal kits | Emphasizes vegan/vegetarian recipes. |
| Subscription management | Manage on website or app | Must cancel in account; App Store/Google Play cannot cancel subscription. |
| Refunds | Discretionary | Contact within 7 days for issues; shipped orders usually not refunded. |
| Common complaints | Cancellations and customer service | Reports of charges after cancelling and slow support responses. |
After cancelling
Next steps
Confirm cancellation by checking your account and saved confirmation messages or screenshots. Monitor your bank/credit card for any unexpected charges after the effective date.
If you have issues
- Contact Purple Carrot support via email hello@purplecarrot.com and include your documentation.
- Refer to the help article for cancellation steps: Help: Pause or Cancel.
- Read the Terms of Use for refunds and returns: Terms of Use.
- For alternative how-to guidance, see: SeeSubs cancellation guide.
Address
Registered office (India)
Flat No 31/2 Rijhumal Mansion, Sardar Patel Road, Secunderabad, Hyderabad 500003, India.
Notes about the address
This appears to be a registered office address in India and may not be intended for direct customer service or returns. Use the website help and support channels for subscription issues.