Cancellation Ups My Choice: Easy Method

What is UPS My Choice

Service overview

UPS My Choice is a subscription-based service that gives users greater visibility and control over inbound UPS deliveries.

Features typically include delivery alerts, tracking, rescheduling options and delivery-to-access-point choices.

Who uses it

Individuals and households that receive frequent parcels use My Choice to manage delivery timing and locations.

In India, users value alerts and consolidated tracking for multiple shipments from different sellers.

How to cancel UPS My Choice

If you subscribed via App Store or Google Play

• Open the App Store (Apple) or Google Play Store on the device used to subscribe.
• Go to Subscriptions in your account settings and locate the UPS My Choice subscription.
• Disable or turn off auto-renewal in the store subscription settings - cancelling in UPS alone will not stop charges from app-store subscriptions.
• Keep a screenshot of the subscription page showing auto-renewal turned off as proof.

If you manage My Choice on ups.com

• Log in at ups.com and go to My Profile → My Choice → Manage or Cancel My Choice.
• Follow the on-screen prompts to cancel; note the confirmation message or save a screenshot.
• If the online cancel function fails, proceed to other steps below (customer service or written notice).

If you encounter problems cancelling

• Try putting membership "On Hold" via the membership preferences menu - some users report this disables renewal for six months.
• Contact UPS customer service and record the date, agent name, and reference number.
• As a last resort, send a dated, signed cancellation letter by registered mail to create formal proof of notice.

What happens when you cancel

Access and membership benefits

Cancellation stops future membership benefits for deliveries after the cancellation effective date.

Existing tracking history typically remains available in your UPS account, but premium delivery options will no longer be active.

Account and deliveries in transit

Cancelling My Choice does not cancel your overall UPS account or any shipments already in transit.

Deliveries that are already en route may not be altered by a cancellation made after shipment processing.

Will I get a refund?

UPS refund policy (general)

UPS generally does not provide refunds for the unused portion of a My Choice Premium membership after cancellation.

Expect that cancellation typically stops future renewals but does not trigger a partial refund.

App-store subscriptions and exceptions

• If you subscribed through Apple or Google Play, refunds follow the app store’s refund mechanisms and policies.
• UPS itself usually will not initiate an app-store refund; you may need to request a refund from Apple or Google.
• Document your cancellation and refund requests; keep receipts and screenshots for any dispute.

UPS My Choice plans and pricing

Plans summary

Two commonly reported tiers are a free Basic plan and a paid Premium plan offering expanded controls and delivery options.

Official UPS lists USD 19.99/year for Premium; the INR conversion below is an approximate translation for India reference.

Pricing note

Local INR pricing may vary or appear differently in regional app stores; anecdotal reports of different local prices exist but are not official.

For authoritative billing details check your app store subscription screen or ups.com account.

Your consumer rights in India

Cancellation and refund rights

There is no statutory right guaranteeing refunds for digital subscriptions like My Choice; refund entitlement depends on the service terms and the app store policy.

If you paid via an app store, Apple/Google Play rules govern refunds for those payments.

Evidence and escalation

• Document all cancellation attempts: screenshots, confirmation messages, chat transcripts and call logs.
• Sending cancellation by registered mail gives you dated proof that can strengthen any consumer claim.
• If charges continue despite proof, escalate to payment provider dispute channels or local consumer protection authorities.

Customer experiences

Positive feedback

Users value My Choice for delivery alerts, estimated arrival times and a centralised view of incoming and outgoing parcels.

These conveniences are frequently cited as the main benefit by enrolled users.

Negative feedback

Common complaints include difficulty disabling auto-renewal, cancellation links failing, and unclear membership controls.

Some users report continued charges after attempted cancellation, creating frustration and the need for documented escalation.

Documentation checklist

Essential account items

• Your UPS account email and user ID.
• Subscription receipts or payment records (bank statements, app-store receipts).
• Order or membership confirmation emails.

Proof of cancellation attempts

• Screenshots of subscription settings showing auto-renewal off or cancellation confirmation.
• Call logs, agent names and reference numbers from customer service interactions.
• Registered-mail receipt or delivery proof if you send a written cancellation.

Common mistakes

Failing to cancel in the app store

Many users cancel only on ups.com but forget to turn off auto-renew in Apple/Google subscriptions; this keeps billing active.

Always verify your app-store subscription page if you used those stores to subscribe.

Not keeping proof

Not saving screenshots, confirmation numbers or registered-mail receipts makes it harder to dispute continued charges.

Keep dated, verifiable evidence of every cancellation attempt and any communications with UPS or the app store.

Comparative recap

At-a-glance comparison

The table below compares Basic and Premium plans on price, features, cancellation and refund likelihood.

Quick takeaway

Basic is free with limited controls; Premium adds convenience but may be difficult to cancel in some cases - keep documentation.

After cancelling

What to monitor

Check your bank or card statements for one or more billing cycles after cancellation to confirm no further charges.

Watch your UPS My Choice account for cancellation confirmation and save any emails or screenshots.

If charges continue

• Contact your payment provider to dispute unauthorized or continued charges if you have proof of timely cancellation.
• Consider sending a registered-mail cancellation notice and escalate to consumer protection bodies if necessary.
• For guidance on cancelling and related steps, see a practical guide: How to cancel UPS My Choice (guide).

Address

UPS India contact address

D-12/1, Okhla Industrial Area, Phase II, New Delhi 110020, India

Notes

This address is a general UPS India office location; no specific cancellation postal address for My Choice was found in the verified sources.

If sending registered mail, include your UPS account details and a clear cancellation statement and keep the registered-mail receipt for records.