Cancellation Ups My Choice: Easy Method

What is Ups My Choice

UPS My Choice is a UPS service that gives recipients greater visibility and control over incoming UPS packages, including delivery alerts, estimated delivery windows and options to reroute or reschedule deliveries. In Canada it is offered as a free level of access and a premium level with added features, with delivery guarantees and detailed pricing handled according to UPS terms.

How to cancel Ups My Choice

• Via Web (UPS account): Log in to your UPS.com account and cancel My Choice from your membership or preferences page. Cancellation is immediate, there is no fee, and it does not close your UPS.com account. Packages already in transit will still be delivered. For a step-by-step report of the web process, see a community guide: How do I cancel UPS My Choice?.
• UPS SMS Notifications: If you subscribed to SMS alerts, reply with "STOP" to UPS SMS messages to cancel SMS notifications; you should receive a confirmation SMS. See UPS SMS terms: UPS SMS T&C.
• App Store & Google Play (premium auto-renew): User reports indicate you must sign in, go to membership or subscription preferences and disable or uncheck an "auto‑renew" option. The control may be buried in the interface, so check your account settings within the UPS app and the app-store subscription manager if you subscribed through Apple or Google. Community discussion: reddit.

What happens when you cancel

When you cancel My Choice, you lose the membership benefits going forward (such as delivery controls and enhanced alerts). Cancellation does not affect packages already in transit - those are still delivered per their current schedules - and it does not close your overall UPS.com account or remove basic tracking access. You may also lose saved addresses or enhanced features tied to the membership.

Will I get a refund?

Refunds for the unused portion of a premium My Choice membership are typically not provided after cancellation. In addition, UPS has suspended its Service Guarantee for Canada, which means compensation or credits for late deliveries are not available at this time. Exceptions would depend on specific terms you agreed to when buying the premium membership or any promotional refunds explicitly offered by UPS.

Ups My Choice plans and pricing

Your consumer rights in Canada

Under current UPS policy for Canada, the UPS Service Guarantee is suspended, so the usual delivery-time refunds or credits are not available. There is no statutory Canadian “14‑day cooling off” requirement that applies automatically to services such as subscription-based delivery management; eligibility for refunds depends on the contract and terms you accepted. You are free to cancel your My Choice membership at any time, but refunds for unused membership periods are not generally provided unless the terms state otherwise.

Customer experiences

Customer feedback is mixed. Some users report that deliveries are handled smoothly and My Choice works as expected. Other reviewers describe frequent problems such as missed or late deliveries, lost packages, damaged items and difficulty obtaining timely or helpful customer support. Common usability complaints include a confusing website or app interface and trouble completing claims or changes to deliveries.

Documentation checklist

• UPS.com account login (email and password) and the payment/receipt information for any premium purchase; tracking numbers for packages you want to monitor; screenshots or confirmation emails for membership or subscription settings if available.

Common mistakes

Many users attempt to cancel but forget whether they subscribed through the UPS website or through an app store; cancelling in the wrong place can leave auto-renew active. Another frequent error is expecting a refund for unused time - refunds are typically not provided for premium My Choice in Canada. People also assume cancelling My Choice will stop deliveries in transit; it will not change delivery schedules of packages already shipped.

Comparative recap

After cancelling

After you cancel, verify that membership status shows as cancelled in your UPS account and confirm any subscription auto‑renewal is off in the app store if you used Apple or Google. Keep copies of cancellation confirmations or screenshots in case you need to reference them later. Helpful links: a community how‑to on cancelling My Choice: How do I cancel UPS My Choice?; UPS SMS terms: UPS SMS T&C; and the UPS Service Guarantee notice for Canada: UPS Service Guarantee (Canada).

Address

No specific postal address for sending a written cancellation for UPS My Choice (Canada) was found; cancellations are normally handled online or via mobile app/SMS. If you need a mailing address for other UPS matters, check UPS Canada contact pages from your account or the official UPS website.