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Cancellation Wine Selectors: Easy Method
What is Wine Selectors
Overview
Wine Selectors is a subscription-based wine delivery and direct-marketing service that curates wines from many Australian producers and offers members regular packs and single orders.
The company operates from Australia and serves customers through its website, membership packs and promotional offers rather than a dedicated India app.
Service scope
Wine Selectors offers curated wine selections, member discounts and a satisfaction guarantee for purchases placed via its web channel.
Memberships and regular deliveries are managed through the company website and customer service channels as described in their terms.
How to cancel Wine Selectors
Primary cancellation route
- Cancel via the Wine Selectors website process or by contacting their customer service by phone or email as specified in the terms and conditions.
- Follow the website/customer-service instructions to stop regular deliveries or end membership; retain any confirmation details you receive.
Important India-specific notes
- There is no public evidence of a Wine Selectors India app, so App Store / Google Play cancellation routes are not applicable for India.
- Advance or unused payments are refunded via the website/customer-service process, not via app-store subscription controls.
What happens when you cancel
Access and deliveries
After cancellation, future scheduled deliveries and membership renewals will stop; you should receive confirmation of cancellation from customer service.
If a delivery is already in progress or dispatched, standard delivery and returns terms apply.
Renewals and account data
Auto-renewal of memberships should cease after cancellation; check your confirmation to verify the next billing cycle is stopped.
Account data is normally retained per the company’s policies; request deletion or export from customer service if required.
Will I get a refund?
Refund and satisfaction guarantees
Wine Selectors offers a Money Back Guarantee for wines not to your taste and will refund or replace affected bottles under that policy.
See the official Money Back Guarantee for full details: Money Back Guarantee.
Returns and exceptions
- Unopened entire deliveries can be returned within 6 months for refund or credit according to the terms.
- Returns of opened, partially consumed or damaged items are handled at the company’s discretion; refunds are processed upon receipt as per their returns policy.
- Refunds and unused advance payment refunds follow the website/customer-service refund process rather than app-store refunds.
Full terms are available here: Terms & Conditions.
Wine Selectors plans and pricing
Plan summary
Verified pricing for an associated app-based product shows a Wine-Searcher PRO plan; Wine Selectors web membership pricing details are not publicly itemised for India.
The available verified price below is from an App Store listing (Pakistan) and is presented as indicative only for India.
| Plan | Price | Period | Features |
|---|---|---|---|
| Wine-Searcher PRO | ₹2,900.00 | Monthly / Auto-renewing | Access to search results, price history, alerts, cellar tools and filters (App features) |
Pricing notes
- Price verified via an App Store listing (Pakistan) and assumed indicative for India.
- Developer website and official Wine Selectors pages do not publish explicit INR pricing for memberships in India.
Your consumer rights in India
General guidance
As an Indian consumer you are entitled to clear information, truthful advertising and remedies for goods or services that are defective or not as described.
Keep purchase records, delivery notes and any communication as these support claims and refunds.
What to do if you have a problem
- Contact Wine Selectors customer service first, provide order and account details and request a remedy or refund.
- If unresolved, escalate to your payment provider and consider formal complaint routes such as local consumer forums or statutory dispute resolution under Indian consumer protection frameworks.
Customer experiences
Positive feedback
Wine Selectors is recognised as Australia’s largest independent direct wine marketer, supporting many producers and a large customer base.
General praise highlights wide wine choice and curated selections. See company profile: Wine Selectors (Wikipedia).
Critical feedback
Some customers report difficulties with customer service and challenges cancelling orders or memberships; a minority of reviews are negative.
As of 2024, a portion of online reviews show 1-star complaints focused on service responsiveness and cancellation friction.
Documentation checklist
Essentials to keep
- Order number(s) and membership ID.
- Payment receipts and any advance payment documentation.
- Screenshots or copies of cancellation confirmations and customer-service communications.
Useful extras
- Photos of received bottles and packaging if making a returns or quality claim.
- Notes of phone calls (date, time, agent name) and any case or reference numbers provided.
Common mistakes
Assuming app-store cancellation applies
Many customers try to cancel via App Store or Google Play. For Wine Selectors (web/membership) refunds and cancellations are handled via the website/customer service, not app stores for India.
Missing evidence or confirmation
Failing to save cancellation confirmations or order receipts makes disputes harder to resolve. Always request and keep a written confirmation.
Comparative recap
Quick comparison table
| Feature | Wine Selectors |
|---|---|
| Cancellation method | Contact via website/customer service (phone/email) |
| Refund policy | Money Back Guarantee; unopened deliveries returnable within 6 months |
| App-store cancellation | Not applicable for India (no India app evidence) |
| Pricing transparency (India) | Limited; some app-based price data exists but India INR pricing not published |
Key takeaways
Cancel via the website or customer service and retain confirmation. Refunds and returns follow the company’s web policies, not app-store controls.
Keep documentation and escalate through payment providers or consumer forums if needed.
After cancelling
Follow-up steps
- Save the cancellation confirmation and monitor bank/card statements for any refunds or residual charges.
- If you expect a refund for unused advance payments, follow up with customer service until processed.
Useful official links
Address
Registered address
Company correspondence is managed from Australia. The publicly listed postal address is Locked Bag 229, Hunter Region Mail Centre NSW 2310, Australia.
India support
No separate India office or dedicated India app was found in public records; use the website and customer-service contact methods for cancellations and refunds.
Refer to the Terms & Conditions for official contact methods: Terms & Conditions.
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Written by Krishna Bose
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.