Cancellation Wine Selectors: Easy Method

What is Wine Selectors

Overview

Wine Selectors is a subscription-based wine club operating from Australia that curates and delivers selected wines to members based on preferences.

Service model

Membership includes regular deliveries, tasting notes, member benefits and occasional magazines or vouchers for long-time members.

How to cancel Wine Selectors

Cancel membership entirely

• Call the Membership Team on 1300 302 305 (Mon - Fri 9am - 5pm) to cancel membership entirely.
• Cancelling membership stops automated deliveries and member benefits.

Other delivery changes and subscriptions

• There is no self‑service membership cancellation on the website; changes such as pausing or skipping deliveries must be handled by Customer Service.
• For pausing, skipping or account changes call Customer Service on 1300 303 307.
• Memberships are not managed via mobile app stores; subscription control is direct with the company (no App Store/Google Play cancellation route).

What happens when you cancel

Access and benefits

When your membership is cancelled, automated future deliveries and member benefits stop.

Existing deliveries already in transit may still be fulfilled depending on timing and processing.

Account and data

Your account will no longer be billed for future regular deliveries after cancellation.

Keep records of cancellation calls or confirmations in case you need to verify the request later.

Will I get a refund?

Money-Back Guarantee

Every bottle is covered by a Money‑Back Guarantee: if you don’t like a wine for any reason, contact Customer Service to request a refund or resolution.

Other refund situations

• If you cancel the regular delivery service, any unused advance payments will be refunded.
• If a product was incorrectly priced higher than advertised, Wine Selectors may refund or adjust the overpayment; refunds can be issued by cheque or card credit.

Wine Selectors plans and pricing

Where to check pricing

Pricing and the range of plans can change; always check the official Wine Selectors website for the latest plan details and terms.

Do not rely on third‑party sources

No Singapore‑specific pricing is provided here. Do not assume prices or conversions - verify live pricing on the company’s official pages before joining.

Your consumer rights in Singapore

General position

Verified information indicates there is no statutory 14‑day "change‑of‑mind" cooling‑off right described by Wine Selectors; instead, the company offers its own Money‑Back Guarantee on taste.

Refunds for unused advance payments are provided upon cancellation of regular delivery service according to the company policy.

Practical steps for Singapore consumers

• Keep records: copies of order confirmations, payment receipts, and cancellation reference numbers are essential if disputes arise.
• If you believe you were wrongly charged or the company did not honour a cancellation, consider contacting local consumer protection channels (for example, consumer advice organisations) and your payment provider to dispute unauthorised charges.

Customer experiences

Positive feedback

Many users praise Wine Selectors for the quality and value of the wine selection and informative tasting notes.

Long‑time members commonly note good variety and consistent enjoyment, plus perks such as magazines and vouchers.

Negative feedback

Several complaints relate to poor customer service: rude staff, persistent marketing and difficulty with cancellation are reported.

Specific issues include being charged on expired cards, receiving unwanted deliveries despite cancellation requests, and delays or non‑responsive support when attempting to cancel.

Documentation checklist

Must‑have items when cancelling

• Membership name and account number.
• Date and time of your cancellation call and the name of the representative spoken to.
• Any cancellation reference number or confirmation email/screenshot.

Helpful supporting documents

• Copies of recent invoices or card statements showing charges you dispute.
• Photos or delivery notes for unwanted shipments received after cancellation.

Common mistakes

Relying on web or app store cancellation

A common error is assuming membership can be cancelled online or via the App Store/Google Play. Membership cancellation requires a phone call to the company.

Not obtaining confirmation

Many problems escalate because members do not get or keep confirmation of cancellation. Always obtain a reference number or written confirmation.

Also check card expiry and automatic payment methods - being charged on an expired card has been reported as an issue when accounts are not fully closed.

Comparative recap

Quick comparison

After cancelling

Confirm and monitor

After you cancel, keep your cancellation confirmation and monitor your card/bank statements for any further charges.

If you see unexpected charges, contact your bank or card issuer promptly to dispute them and provide the cancellation evidence.

Where to get help

Contact Wine Selectors Customer Service or the Membership Team using the phone numbers above for follow‑up.

If issues remain unresolved, consider contacting local consumer advice organisations in Singapore and keeping records for any formal complaints or dispute processes.

Address

Company address

Locked Bag 229, Hunter Region Mail Centre, NSW 2310, Australia

How to use the address

The address is the company's mailing location for notices; it is not an alternative to calling for membership cancellation.

For cancellation and account support, follow the phone instructions above and retain any confirmation given during those calls.