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I hereby notify you of my decision to terminate the contract relating to the 3Commas service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 3Commas: Easy Method
What is 3Commas
Overview
3Commas is a subscription-based SaaS platform for cryptocurrency traders that offers automated trading bots, portfolio management, and smart trading tools.
The service connects to exchanges via API keys and runs trading strategies and automation on your behalf while you keep custody of funds at the exchange.
Who uses it
3Commas is used by retail and professional crypto traders who want automated strategies, backtesting, and portfolio tracking across exchanges.
Users range from beginners testing small strategies to experienced traders running many bots and automated rules.
How to cancel 3Commas
Cancel via web (Paddle or PayPal)
- Sign in to your 3Commas account on the website.
- Go to Subscription → Subscription History and click "Cancel Recurring Payment".
- Confirm the cancellation; your subscription stays active until the paid period ends.
Cancel via mobile stores
- Apple App Store: cancel through Apple's Subscription Management; Apple handles the renewal and refund process.
- Google Play: cancel via Google Payments Center; Google handles the renewal and refund process.
For step-by-step help for web cancellations, see the official guide: How to cancel a recurring payment.
What happens when you cancel
Access and service
Cancelling the recurring payment prevents future renewals but does not immediately terminate access to the paid features.
Your subscription remains active until the end of the current billing period you already paid for.
Data and bots
Your bots, settings, and historical data remain accessible while your paid period is active.
After the subscription expires, access to paid features is removed but account data and basic settings are generally retained per 3Commas account rules.
Will I get a refund?
Standard refund windows
- Web - First subscription (monthly or annual): full refund if requested within 15 days from the first payment (trial included).
- Web - Subsequent purchases: full refund only if requested within 24 hours of payment; after 24 hours refunds are generally not available.
- Annual subscriptions: first-time full refund within 15 days; partial refunds for annual plans are not currently offered.
How refunds are processed
- Refunds are issued through the original payment provider (Paddle, Apple, Google, or crypto) depending on your payment method.
- If you paid through an app store, follow the app store’s refund procedure; 3Commas cannot directly refund Apple/Google payments.
- Official refund information: 3Commas refund policy and how to claim a refund.
3Commas plans and pricing
Notes about pricing
3Commas displays prices in USD at checkout and may add taxes or processing fees depending on your payment method and region.
No verified INR retail pricing is provided on official pages; contact support or review the checkout for exact charges in your currency.
Contact for exact price
If you need current prices for any plan, use the account checkout or contact 3Commas support for an up-to-date quote.
| Plan | Period | Price | Features |
|---|---|---|---|
| Starter | Contact for pricing | Contact for pricing | Core bots for spot trading, AI Assistant, limited bots/backtests |
| Pro | Contact for pricing | Contact for pricing | Spot & futures trading, AI Assistant, moderate limits on bots/backtests |
| Expert | Contact for pricing | Contact for pricing | High limits on bots/backtests, AI Assistant, API Write access |
Your consumer rights in India
3Commas policy rights
- First-time web subscriptions are eligible for a full refund within 15 days of the first payment.
- Subsequent web purchases: 24-hour full-refund window; after 24 hours refunds are generally not available.
Practical steps for Indian consumers
If you are in India and need a refund, follow 3Commas’ refund procedures and the payment provider’s process for the fastest resolution.
If the payment was made via Apple or Google, initiate the refund request through the respective store since they manage those payments directly.
Customer experiences
Positive feedback summary
Many users praise 3Commas for automation, customizable bots, and an interface that supports emotion‑free trading strategies.
Users report the platform can simplify repeated tasks and improve trade execution when configured correctly.
Common complaints
Negative reports include issues with customer support response times, confusion over pricing or plan changes, and refund delays in some cases.
Some users have noted discrepancies in fee reporting and service limitations that affected expectations and accounting.
Documentation checklist
What to gather before contacting support
- Account email and user ID (if available).
- Payment receipt or transaction ID from your bank, Paddle, Apple, or Google.
- Screenshot showing subscription status or the Subscription History screen.
Additional supporting items
- Time-stamped screenshots of any error messages or billing notifications.
- Copies of correspondence with support and any ticket numbers.
Common mistakes
Assuming cancellation is immediate
Many users expect instant access loss after cancelling, but cancellation only stops renewal and keeps the subscription active until the paid period ends.
Using the wrong cancellation channel
Cancelling on the 3Commas website does not cancel Apple/Google subscriptions and vice versa; use the store that processed the payment.
Comparative recap
Quick method comparison
| Feature | Web (Paddle/PayPal) | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | Subscription → Subscription History → Cancel Recurring Payment | Use Apple Subscription Management | Use Google Payments Center |
| Refund window | First-time: 15 days; subsequent: 24 hours | Handled by Apple policies (contact Apple) | Handled by Google policies (contact Google) |
| Who issues refunds | 3Commas/Paddle/PayPal depending on payment | Apple |
After cancelling
Immediate actions
- Export any account reports or trade history you need for records before access changes.
- Disable or remove API keys from the exchange if you no longer want automated access.
Helpful official links
Cancellation guide: How to cancel a recurring payment.
Refund policy and claims: Refund policy and How to claim a refund.
Address
Registered Indian address
Three Commas Technologies Private Limited
SN‑13P127, BL‑A, FL‑G1, Hill View Residency, Kondhwa, Pune, Maharashtra 411048, India
Notes on physical correspondence
No separate cancellation-specific postal address was found in official guidance; use the online cancellation steps and support channels for fastest resolution.
If you must send physical mail, use the registered address above but include account identifiers and copies of payment receipts to help support identify your case.