Cancellation Vllo: Easy Method

What is VLLO

Overview

VLLO is a video-editing app and service that provides trimming, transitions, music integration and subscription-based features for creators and businesses.

The product is offered to individual consumers via app stores and as B2B Premium subscriptions with specific terms published by VLLO.

Where it is distributed

VLLO is available as an app on mobile platforms and as a web service under the VELLO/Velloy branding and corporate pages.

Distribution and payment for individual in-app subscriptions are commonly handled by platform stores (Apple App Store, Google Play), while B2B agreements are governed by VLLO’s B2B terms.

How to cancel VLLO

If you purchased via App Store or Google Play (IAP)

• Open the store where you purchased the subscription (Apple App Store or Google Play Store).
• Use that store’s subscription management screen to view and cancel the VLLO subscription.
• Keep a screenshot of the cancellation confirmation and the transaction ID for records.

If you have a VLLO B2B Premium subscription

• Refer to VLLO’s B2B Terms of Use for cancellation rules and procedures.
• Follow any contact or notice instructions in the B2B terms to request cancellation and any refund eligibility.
• Retain written confirmation (email or document) of cancellation from the contract counterparty.

What happens when you cancel

Access and feature availability

For store-managed subscriptions, access usually remains until the end of the already-paid period, following the platform’s rules.

For B2B subscriptions, access termination and any transitional arrangements are governed by the B2B contract.

Renewal and billing

Automatic renewals for platform IAP are managed by the store; cancelling in the app store typically prevents the next renewal.

Users have reported instances of unexpected renewals or recurring charges; monitor statements after cancelling and keep evidence.

Will I get a refund?

Refunds for VLLO B2B Premium purchases

• VLLO’s B2B terms state: full refund if cancelled within 7 days of purchase.
• After 7 days, refunds are prorated by usage and subject to a 10% cancellation penalty.
• For a Lifetime Pass under B2B terms, a 3-year useful life is applied and refunds are prorated with a 10% penalty.

Refunds for in-app purchases (App Store / Google Play)

VLLO disclaims responsibility for IAP refunds and directs users to request refunds via Apple or Google’s store procedures.

If you purchased via a platform store, submit a refund request through that store; VLLO’s public terms do not promise additional IAP refund guarantees.

VLLO plans and pricing

Pricing availability

Public pricing details for VLLO’s plans are not provided in the materials used here.

If you need current price figures, contact VLLO or consult the app store listing for individual subscriptions.

Contact for contract pricing

B2B pricing and contract terms are described in VLLO’s B2B documentation; business customers should request a quote through the official B2B channels.

Use the B2B terms page to find contractual details and any contact steps.

Your consumer rights in India

Statutory rights and VLLO’s terms

VLLO’s publicly available terms do not explicitly reference Indian statutory consumer laws such as the Consumer Protection Act, 2019 or a 14-day cooling-off period.

This absence means you should rely on platform/store policies and local consumer law if you believe your statutory right applies.

Using store and legal channels

• If you bought via Apple or Google, you can request refunds via their platform procedures and dispute mechanisms.
• For B2B customers, contractual remedies in the B2B terms will apply; pursue those contact and dispute routes if needed.

Customer experiences

Common positive points reported

• Many users find VLLO useful for straightforward editing tasks and mobile workflows.
• Feature set (trimming, transitions, music) is often cited as easy to use for creators.

Reported issues and complaints

• Some users report unexpected or recurring charges and difficulties with cancellation or notifications about renewals.
• There are reports of app instability (import/export problems) and slow support responses in some cases.

Documentation checklist

Items to gather before contacting support or a store

• Receipt or invoice showing purchase date and transaction ID.
• Account email or username associated with the subscription.
• Screenshot of subscription status or cancellation confirmation from the store.
• Copies of any email or message exchanges with VLLO or your app store about the subscription.

Useful additional materials

• Bank/credit card statement lines showing the charge.
• Device details (OS version, app version) if reporting technical problems.
• Contract documents for B2B customers, including any clause references to cancellations.

Common mistakes

Assuming VLLO can refund IAP directly

Many users mistakenly expect VLLO to refund App Store or Google Play purchases directly.

In reality, VLLO’s public policy directs IAP refund requests to the platform stores; start with the store’s request form and keep evidence.

Not cancelling in the correct place

Cancelling inside the app does not always stop a platform-managed subscription; you must cancel in the App Store or Google Play subscription settings.

Also, failing to keep a confirmation screenshot often makes disputes slower or harder to resolve.

Comparative recap

Quick comparison of cancellation and refund routes

This table summarizes the practical differences between purchase channels and likely recourse options.

Use it to decide whether to contact the app store, VLLO B2B contact, or pursue a bank/chargeback route.

After cancelling

What to monitor

Check your bank or card statements for any post-cancellation charges and save any evidence of unexpected billing.

If you see a charge you believe is incorrect, start with the store dispute process or contact your payment provider.

Useful official links

• VLLO Terms of Use - B2B
• VELLOY / VLLO Terms and Conditions (service)
• Chargeback / dispute reports referencing VLLO

Address

Corporate address

Vimosoft Co., Ltd.

4F, 11-35, Simindaero 327beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do, Korea

Notes about local support in India

No specific Indian postal address or local cancellation contact is listed in the public materials used here.

For platform-managed purchases, use the local Apple/Google storefront support mechanisms available in India; for B2B matters, use the contact routes in the B2B terms linked above.