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I hereby notify you of my decision to terminate the contract relating to the Acronis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Acronis: Easy Method
What is Acronis
Overview
Acronis is a software-as-a-service provider that offers backup, recovery, anti‑malware and file sync/share solutions for personal and business use.
Products cover device backups, cloud storage and integrated cyber protection across Windows, macOS, iOS and Android.
Where it is used
Users in India commonly buy Acronis through the Acronis portal, mobile app stores or local resellers and partners.
Licensing and billing may be managed directly or via regional resellers; the reseller route affects how cancellations and refunds are handled.
How to cancel Acronis
Cancel via Acronis web portal
- Log in to your Acronis account on the portal.
- Go to Subscriptions or Billing in your account menu.
- Select Cancel or Turn off auto‑renew for the subscription you want to stop.
- Cancel at least 24 - 48 hours before the renewal date to avoid being charged again.
- Service typically remains active until the end of the paid period.
For a step‑by‑step third‑party writeup you can review a cancellation walkthrough: Acronis cancellation guide.
Cancel via mobile app stores or resellers
- iOS (App Store): Cancel through your Apple ID > Subscriptions in iOS Settings. Apple controls refunds.
- Android (Google Play): Cancel through Google Play Store > Subscriptions. Google controls refunds.
- Reseller purchases (e.g. Cleverbridge or local partners): Contact the reseller directly to request cancellation and refund.
Always have your order number, account email and proof of purchase ready when contacting a reseller or support team.
What happens when you cancel
Access and service continuity
After cancellation the subscription usually remains active until the paid period ends, allowing normal access to backups and features.
Automatic renewal is stopped when you turn off auto‑renew or cancel before the renewal date.
Data and recovery implications
Your backups and cloud data typically remain available until the subscription expiry or until the reseller/cloud retention policy removes them.
Before cancelling, export or copy any critical data and confirm retention timelines with support or your reseller.
Will I get a refund?
Acronis refund practice (general)
Standard Acronis policy often allows a full refund within 30 days of purchase for many annual or perpetual licences.
Cloud backup subscriptions are generally not refunded pro‑rata for unused time according to available guidance.
Exceptions and reseller/app store rules
- App Store and Google Play purchases: refunds are governed exclusively by Apple or Google.
- Reseller purchases: refunds depend on the reseller's terms (for example, Cleverbridge or local partners).
- If you believe statutory consumer rights apply in India, you may pursue remedies under local law (see next section).
Acronis plans and pricing
Price list summary
Prices below were collected from Indian resellers and partners during 2024 - 2025. Where specified, prices include GST.
If a plan was bought via a reseller or app store, billing and refund rules may differ from direct purchases.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Acronis Cyber Protect Home Office Advanced (500 GB Cloud, 5 devices, 1‑year) | ₹20,465 | Annual | 500 GB cloud, 5 Windows/Mac, unlimited mobile, backup, anti‑malware, ransomware protection, recovery, support |
| Acronis Cyber Protect Home Office Premium (1 device, 1‑year) | ₹11,500 | Annual | 1 device, up to 5 TB cloud upgrade, cloud sync/share, mobile & Microsoft 365 backup, priority support |
| Acronis True Image Advanced (250 GB Cloud, 1‑year) | ₹3,500 | Annual | Personal backup for Windows/Mac/iOS/Android, social media backup |
| Acronis Cloud Backup via Cantech - Basic (50 GB) | ₹600 / month | Monthly | 50 GB storage, Office 365 backup, unlimited desktops/mobile, any VMs, 24/7 support |
| Acronis Cloud Backup via Cantech - Startup (100 GB) | ₹1,200 / month | Monthly | 100 GB storage, same features as Basic |
| Acronis Cloud Backup via Cantech - Medium (250 GB) | ₹2,250 / month | Monthly | 250 GB storage, same features |
| Acronis Cloud Backup via Cantech - Enterprise (500 GB) | ₹3,500 / month | Monthly | 500 GB storage, same features |
| Acronis Cloud Backup via ServerNVPS - Basic (50 GB) | ₹500 / month | Monthly | 50 GB storage, Office 365 backup, unlimited desktop/mobile, VMs |
| Acronis Cloud Backup via ServerNVPS - Startup (100 GB) | ₹1,000 / month | Monthly | 100 GB storage, same features |
| Acronis Cloud Backup via ServerNVPS - Medium (250 GB) | ₹2,500 / month | Monthly | 250 GB storage, same features |
| Acronis Cloud Backup via ServerNVPS - Enterprise (500 GB) | ₹5,000 / month | Monthly | 500 GB storage, same features |
| Acronis Cyber Protect for ServerSage - Data Plan (per GB) | ₹8 / month per GB; ₹24 quarterly per GB; ₹48 half‑yearly per GB; ₹96 yearly per GB | Various | Compression‑based billing, unlimited agents, on‑demand restore |
| Acronis Cyber Protect for ServerSage - Device Plan | ₹1,500 / month per device; ₹4,500 quarterly; ₹9,000 half‑yearly; ₹18,000 yearly | Various | Server/VM/workstation/mobile/Office 365 agent licensing plus support |
| Acronis Managed via WIPLON - Self‑Managed | ₹12 / GB / month | Monthly | Self‑managed backup, multi‑cloud/hybrid coverage, immutable snapshots |
Your consumer rights in India
Statutory protection
Under the Consumer Protection Act, 2019, Indian consumers have rights to fair treatment, refunds and compensation for defective services.
This law can provide remedies if a seller or service provider fails to honour promised terms or provides defective services.
How it applies to Acronis purchases
- Acronis's publicly documented policies do not explicitly reference Indian statutory rights.
- Users may still invoke Indian consumer‑law remedies if statutory rights (for example, cooling‑off) are not respected by the seller or reseller.
- App store purchases remain subject to Apple/Google processes; consumer complaints can also be made under Indian law where applicable.
Customer experiences
Positive feedback
Many users praise Acronis for reliable backups and a user‑friendly interface for managing images and restores.
Some customers report strong long‑term satisfaction with backup and certain EDR features.
Negative feedback
Frequent complaints cite slow or unhelpful customer support and difficulty with cancellations or stopping auto‑renewals.
Users also report billing issues, product complexity, occasional reliability problems and challenging onboarding in some cases.
See community reports for examples: Reddit discussion and reviews: Sitejabber reviews.
Documentation checklist
Before you contact support or reseller
- Order number or invoice reference
- Account email and username used to register
- Subscription name and renewal date
- Proof of payment (receipt, bank statement or app store invoice)
What to request
- Confirm cancellation and whether auto‑renew is turned off
- Ask about data retention and export options
- Request written confirmation of any refunds and the expected timeline
Common mistakes
Cancelling via the wrong channel
Many users try to cancel directly with Acronis when the purchase was made via Apple, Google or a reseller. That route won’t stop the app‑store or reseller billing.
Always verify the vendor that charged you before initiating cancellation.
Missing deadlines and expectations
Failing to cancel 24 - 48 hours before renewal can lead to an automatic charge that is hard to reverse.
Expect that cloud backups are often not refunded pro‑rata; assume service remains until the period end unless told otherwise.
Comparative recap
At‑a‑glance comparison
| Plan | Price (INR) | Cancellation route | Refund likelihood |
|---|---|---|---|
| Home Office Advanced (500 GB, 5 devices) | ₹20,465 / year | Acronis portal / reseller | Possible within 30 days for many licences; cloud pro‑rata refunds unlikely |
| True Image Advanced (250 GB) | ₹3,500 / year | Acronis portal / app store | 30‑day refund policy may apply; app store refunds via Apple/Google |
| Cloud Backup (Cantech / ServerNVPS plans) | ₹500 - ₹3,500 / month (examples) | Contact reseller (Cantech / ServerNVPS) | Subject to reseller terms; monthly cancellations stop next billing cycle |
After cancelling
What to do immediately
- Download and archive any important backups you might need after subscription expiry.
- Save cancellation confirmation and any refund communication from Acronis or the reseller.
Where to look for help and community insight
If you need a cancellation walkthrough or examples, see a step‑by‑step guide: Cancellation guide.
For community experiences and complaints, consult discussions and reviews: Reddit, Sitejabber.
Address
Known local office
LAXMI TOWERS, C‑25 G BLOCK BEHIND ICICI BANK LTD, Bandra (East), Mumbai 400051, India
Notes about official contact
No explicit official cancellation postal address was found in the verified sources. Use the reseller or account portal for cancellations where possible.