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I hereby notify you of my decision to terminate the contract relating to the Adguard service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Adguard: Easy Method
What is AdGuard
Overview
AdGuard is a subscription-based ad-blocking and privacy service that works across browsers and devices. It offers apps and services such as AdGuard Premium, AdGuard VPN, AdGuard DNS, and AdGuard Mail.
How it is sold
Subscriptions and licenses are sold via the AdGuard website, App Store (iOS), Google Play (Android), and third-party resellers. Refund and cancellation rules vary by purchase source.
How to cancel AdGuard
Cancel if purchased on the App Store (iOS)
- Open the Settings app on your iPhone or iPad and tap your name.
- Tap Subscriptions, find the AdGuard subscription, and tap Cancel Subscription.
- Follow Apple’s prompts; Apple manages billing and refunds for App Store purchases.
Cancel if purchased via Google Play (Android)
- Open the Google Play Store app and tap your profile icon.
- Tap Payments & subscriptions → Subscriptions, select AdGuard and tap Cancel subscription.
- Google Play manages billing and refunds for purchases made there.
Cancel if purchased on AdGuard website
- Sign in to your AdGuard account on the website.
- Go to the "Licenses" section and locate the subscription.
- Click "Cancel subscription" to stop auto-renewal; the subscription remains active until expiry.
- See AdGuard’s official guide: AdGuard cancel & refund.
What happens when you cancel
Access and expiry
For web purchases, cancelling stops auto-renewal but the subscription stays active until the paid period ends. For App Store and Google Play purchases, access continues until that platform’s current billing period ends.
Data and settings
Cancelling a subscription does not automatically delete your AdGuard account or local app data. You may need to uninstall the app or request account deletion separately via support.
Will I get a refund?
AdGuard website purchases
AdGuard offers a 60-day money-back guarantee for license keys bought on the AdGuard website. Refund requests must be sent to support@adguard.com.
Note: Subscriptions are blocked upon refund. Refunds after 60 days are reviewed case-by-case, and AdGuard does not provide partial refunds for upgrades or renewals.
Other AdGuard products and platform rules
- AdGuard Mail: 1-year subscriptions have a 30-day money-back guarantee; monthly subscriptions are non-refundable. See: AdGuard Mail terms.
- AdGuard DNS: Yearly subscriptions have a 30-day money-back guarantee; monthly plans are non-refundable. See: AdGuard DNS terms.
- AdGuard VPN: 1-year and 2-year plans have a 30-day money-back guarantee; monthly subscriptions are non-refundable. See: AdGuard VPN terms.
- App Store / Google Play purchases: Refunds and policies are handled by those platforms and may override AdGuard’s direct refund policies.
AdGuard plans and pricing
Pricing summary
The following prices reflect Indian App Store in-app prices and known reseller listings in INR. Confirm final prices in your store or reseller before purchase.
Plans (INR)
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month Safe Mobile Ad Blocker (iOS) | ₹199 | Monthly | Mobile ad blocking via App Store |
| 1 Year Premium Mobile Ad Block (iOS) | ₹499 | Annual | Premium mobile ad block via App Store |
| AdGuard Premium (one-time, App Store) | ₹1,499 | One-time | Premium features via App Store |
| AdGuard Premium (App Store variant) | ₹419 | One-time / Unspecified | Alternate App Store pricing tier |
| Premium Lifetime (iOS App Store) | ₹999 | Lifetime | Lifetime mobile premium via App Store |
| AdGuard Premium 2024 - 1 Year Key (Global, 3 devices) | ₹5,850 | Annual | Global license via reseller (3 devices) |
| AdGuard Premium 2024 - Lifetime License (3 devices) | ₹6,446 | Lifetime | Global license via reseller (3 devices) |
Your consumer rights in India
General refund rights
Under Indian consumer law, customers generally have a right to refunds within a 'reasonable' period for digital services. AdGuard’s 60-day (web) and 30-day (Mail, DNS, VPN) windows likely exceed local minimums.
Platform purchases and limits
- Purchases through the App Store or Google Play are subject to those platforms’ terms; platform policies can limit or change your statutory remedies.
- AdGuard’s policy states no partial refunds for upgrades or renewals; exceptions are handled by support at their discretion.
Customer experiences
Positive feedback
- Many users praise AdGuard’s ad-blocking effectiveness, ease of use, and cross-device compatibility (see reviews).
- Support is frequently described as prompt and professional in resolving issues.
Negative feedback
- Some users report delays or unresponsiveness from customer service in a minority of reviews.
- There are reported device-specific difficulties, such as uninstall issues on iOS or compatibility concerns on some Samsung devices.
For community reviews, see: AdGuard on Trustpilot.
Documentation checklist
Required documents for cancellation or refund requests
- Purchase receipt or invoice (store or reseller).
- License key or subscription ID (if available).
- Account email used to buy the subscription.
- Transaction ID or payment confirmation screenshot.
Helpful extra items
- Screenshots of the subscription entry in App Store / Google Play or AdGuard account page.
- Device model and OS version if reporting technical issues.
- Copy of previous correspondence with support (if any).
Common mistakes
Not checking the purchase source
Many users try to cancel via the AdGuard website when they purchased via the App Store or Google Play. This delays cancellation because those platforms control billing.
Missing receipts or account details
Requests without receipts, license keys, or the correct account email slow down refunds. Keep transaction IDs and screenshots ready before contacting support.
Comparative recap
Quick comparison
| Purchase source | How to cancel | Refund window | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple Subscriptions in device settings | Platform-specific (Apple handles refunds) | Apple controls billing and refund decisions |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Platform-specific (Google handles refunds) | Google controls billing and refund decisions |
| AdGuard website | Cancel in AdGuard account → Licenses | 60 days (money-back guarantee) | Request refund via support@adguard.com; subscription blocked if refunded |
| AdGuard Mail / DNS / VPN | Follow product terms and contact support | Mail: 30 days (1-year); DNS: 30 days (yearly); VPN: 30 days (1 & 2 year) | Monthly plans for these services are non-refundable per terms |
After cancelling
Next steps
Confirm the cancellation in your account or platform subscription page and keep a screenshot for your records. Monitor expiry date to know when features stop.
Useful links
- AdGuard cancel & refund guide: https://adguard.com/kb/general/license/cancel-refund/
- AdGuard renew / license info: https://adguard.com/en/renew.html
- AdGuard Mail terms: https://adguard-mail.com/en/terms-of-sale.html
- AdGuard DNS terms: https://adguard-dns.io/en/terms-of-sale.html
- AdGuard VPN terms: https://adguard-vpn.com/en/terms-of-sale.html
Address
Registered office
Anexartesias and Athinon 79, Nora Court Flat/Office 203 - 205, 3040 Limassol, Cyprus
Support contact
For refund requests and account support, email support@adguard.com. For product-specific terms see the links above.