Cancellation Apostrophe: Simple Process

What is Apostrophe

Service overview

Apostrophe is a subscription-based service that provides prescription treatments and recurring medication shipments to customers after online consultations. The company manages prescriptions, pharmacy fulfillment, and recurring orders through a patient web account.

Scope and limitations

Apostrophe operates by matching patients with providers who can prescribe medications where appropriate. Specific cancellation and refund rules apply to prescription medications and visit fees.

How to cancel Apostrophe

Cancel or pause a subscription on the web

• Sign in to your Apostrophe patient account on the web.
• Go to Settings → Shipment Information.
• Choose Cancel or Pause for the relevant subscription or auto-refill.

Timing and channel notes

• Cancel or pause at least 48 hours before your next shipment date to avoid being charged.
• There is no separate cancel flow for App Store or Google Play - manage subscriptions via your Apostrophe patient web account.
• Once a prescription medication is processing at the pharmacy, it cannot be canceled or refunded via the web account.

What happens when you cancel

Access and future shipments

When you cancel or pause a subscription before the 48-hour cutoff, future shipments will stop and future charges will not occur.

If you cancel after the cutoff or while an order is already processing, that shipment will typically still be fulfilled and charged.

Account and data

Cancelling a subscription does not automatically delete your patient account or medical records. You may still access account information unless you request account deletion through Apostrophe support.

Prescriptions already issued remain part of your medical record and may be referenced by providers if you re-enroll.

Will I get a refund?

Prescription medication refunds

• Prescription medications cannot be returned or refunded under any circumstances once they have left the pharmacy (policy effective June 17, 2022).
• This restriction is aligned with safety and pharmacy regulations; refunds are not available for shipped prescription items.

Visit fee and limited exceptions

• Refunds are only available for the visit fee (reported as $20) if the provider is unable to treat your condition.
• For other refund questions, consult Apostrophe’s refund policy and support for case-specific guidance.

Apostrophe plans and pricing

Pricing availability

No public INR pricing information for Apostrophe in India was found in the verified sources for 2024 - 2025.

If you need exact plan pricing, contact Apostrophe directly via their support resources.

Contact for details

Your consumer rights in India

Cooling-off and statutory rights

There is no indication in Apostrophe’s publicly stated policies that a statutory 14-day cooling-off period or additional refunds are provided beyond their stated rules.

Indian consumer protection law may provide general rights, but Apostrophe’s policies explicitly disclaim refunds on prescription medications and limit visit-fee refunds.

Practical implications

• Consumers in India should assume they will be bound by Apostrophe’s published refund and cancellation rules unless a local law or regulator requires otherwise.
• If you believe a statutory right applies, seek local legal or consumer-protection advice; Apostrophe’s policy does not promise extra rights for Indian customers.

Customer experiences

Positive feedback

• Many customers praise ease of use, prompt delivery, responsive customer service, and treatment effectiveness (noted in Trustpilot reviews from late 2024 - early 2025).
• Reviewers often cite convenience compared with traditional in-person dermatology visits.

Negative feedback

• Frequent complaints concern difficulty canceling subscriptions and unwanted auto-refill charges, plus slow customer-service responses.
• Other reported issues include concerns about long-term cost-effectiveness, defective packaging, lack of refunds after cancellation, and account access problems.

Documentation checklist

What to gather before contacting support

• Order number(s) and shipment date(s).
• Account email and patient account details.
• Screenshot or record of the Settings → Shipment Information page showing the subscription.

What to include in a refund or cancellation request

• Clear statement of the requested action (cancel, pause, refund) and the affected subscription.
• Relevant timestamps showing when you attempted to cancel and the next shipment date.

Common mistakes

Timing errors

Waiting until within 48 hours of the next shipment is the most common mistake; cancellations inside that window may not stop the upcoming charge.

Always check the exact next shipment date in your patient account and cancel or pause at least 48 hours before that date.

Using the wrong channel

Trying to cancel via App Store or Google Play instead of the Apostrophe patient web account causes confusion; Apostrophe directs users to manage subscriptions on the web.

If you were billed through a third-party payment channel, clarify whether the charge came from Apostrophe or the app store before assuming a refund route.

Comparative recap

How Apostrophe compares on key points

After cancelling

Confirm cancellation

After you use Settings → Shipment Information → Cancel or Pause, verify that the subscription shows as paused or canceled in your account.

Keep screenshots or confirmation emails until the next billing cycle passes to ensure no unexpected charges occur.

Helpful links and next steps

• Apostrophe: How do I pause or cancel a subscription?
• Apostrophe: What is the refund policy?
• Trustpilot reviews for Apostrophe

Address

Company address

Apostrophe registered address (from available records): 1a Lancaster Road, Manchester, England, M20 2TY.

Contact notes

For account-specific or India-based questions, use the Apostrophe web account support channels linked above.