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Ascend

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Termination letter drafted by a specialized lawyer
Sender
Cancel Ascend Plan Wix | Postclic
Ascend
First Floor, C‑50, Shashi Garden
110091 Mayur Vihar Phase I India
customercare@myascend.in
Cancellation of Ascend contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Ascend service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Ascend
First Floor, C‑50, Shashi Garden
110091 Mayur Vihar Phase I , India
customercare@myascend.in
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Ascend. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Ascend: Easy Method

What is Ascend

Overview

Ascend is a subscription-based SaaS platform used by businesses (notably on Wix) that provides marketing, customer engagement, and analytics tools to help operations and growth.

The service is subscription-driven and available through multiple purchase channels (web via Paddle, Apple App Store, and Google Play), which affects how cancellations and refunds are handled.

Who it suits

Ascend is intended for small-to-medium businesses seeking automated marketing and analytics features integrated with website builders.

Different purchase channels may offer different apps or tiers, so always confirm which channel you used when subscribing.

How to cancel Ascend

Cancel - App Store (iOS)

  • Open the Settings app on your iPhone/iPad and tap your name.
  • Tap Subscriptions, locate Ascend (or the app name used), and tap Cancel Subscription.
  • Billing and refunds for App Store purchases are managed by Apple; follow Apple's procedures for refunds.

Cancel - Google Play (Android)

  • Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
  • Select the Ascend subscription and choose Cancel subscription.
  • Refund requests for Google Play purchases must be made through Google Play.

Cancel - Web (via Paddle)

  • Sign in to your Ascend account on the website and go to Account or Billing settings.
  • Find the active subscription and choose Cancel; the subscription will remain active until the end of the current billing period.
  • If you need a refund for a web purchase, make the request via Paddle within the applicable window (see refunds).

What happens when you cancel

Access after cancellation

When you cancel, your subscription typically remains active until the end of the paid billing period.

You will retain access to premium features for the remainder of that period unless otherwise stated by the selling platform.

Billing and account data

Stopping the subscription prevents future renewals but does not automatically delete your account or historical data.

To remove account data, contact Ascend support or follow data-deletion options in account settings if available.

Will I get a refund?

Web purchases (Paddle)

Web purchases processed through Paddle are eligible for a 14‑day refund window. Requests must be made through Paddle for consideration.

Refunds are governed by Paddle's policies and timelines; Ascend cannot override Paddle decisions.

App Store and Google Play purchases

Refunds for purchases made through Apple App Store or Google Play are handled by Apple and Google respectively.

Ascend does not control those refunds; follow the store-specific refund request process for a decision.

Ascend plans and pricing

Current price summary

The following prices reflect in-app purchase listings found for Ascend-branded apps on the Indian stores. Verify your purchase channel for the exact plan purchased.

Prices are shown in Indian rupees as listed in-store.

Official plans

Plan Price Period Features
Ascend AI - Weekly Premium ₹499 Weekly Unlimited access to AI coaches and features (estimated)
Ascend AI - Monthly Premium ₹9,999 monthly Unlimited access to AI coaches and features
Ascend AI - Yearly Premium ₹9,900 annual Unlimited access to AI coaches and features
ASCEND AI: Gamify Life - Monthly access ₹9,999 monthly Premium gamified task-tracking / RPG life coach features
ASCEND AI: Gamify Life - Yearly access ₹4,999 annual Premium gamified task-tracking / RPG life coach features

Your consumer rights in India

Refund and cancellation rights

For web purchases processed through Paddle, you typically have a 14‑day window to request a refund.

For store purchases (Apple/Google), follow the platform's published refund and dispute procedures, as Ascend cannot directly issue refunds there.

Dispute resolution and data rights

Disputes over billing and refunds must be raised with the platform that processed the payment (Paddle, Apple, Google).

Under Indian consumer protection principles you may also raise complaints with consumer forums or regulators if platform-level remedies are exhausted.

Customer experiences

Positive feedback

Some customers report responsive customer service and steady organic growth in engagement and followers when using the service.

These positive experiences are documented in public reviews for the service on third-party review sites.

Negative feedback

Other reviewers report issues such as perceived poor targeting, aggressive follow/unfollow behavior, and unexpected recurring charges after cancellation.

These mixed reviews suggest checking trial periods, billing receipts, and the exact subscription channel before committing.

See user reviews: Ascend reviews on Trustpilot

Documentation checklist

Before you cancel

  • Copy of payment receipt or invoice showing the purchase platform (Apple, Google Play, or Paddle).
  • Account email and username used for the subscription.
  • Screenshot of current subscription status in app or account settings.

If you request a refund or file a dispute

  • Proof of cancellation request (timestamped screenshot or confirmation email).
  • Any communication with Ascend support or platform support about the issue.
  • Payment method details and transaction ID from the receipt.

Common mistakes

Mixing up purchase channels

Users often assume Ascend can refund purchases made through Apple or Google. In reality those refunds must be handled by the store that processed payment.

Always verify whether you bought via the website, App Store, or Google Play before contacting support.

Not saving proof of cancellation

Another common mistake is failing to keep screenshots or confirmation emails after canceling a subscription.

Retain confirmation evidence to prevent accidental renewals or to support a dispute if charges continue.

Comparative recap

Channel comparison

This table summarizes cancellation and refund responsibility by purchase channel to help you choose the correct route.

Quick decision guide

Platform Cancellation method Refund policy Period
App Store (iOS) Cancel via Apple Subscriptions in iOS settings Refund handled by Apple (Ascend cannot control) Varies
Google Play (Android) Cancel via Google Play Subscriptions Refund handled by Google Play Varies
Web (Paddle) Cancel via Ascend website/account settings; subscription stays active until period end 14‑day refund window via Paddle Depends on plan

After cancelling

Check and save confirmations

After cancellation, save any confirmation emails or on-screen confirmations from Apple, Google Play, or the Ascend/Paddle web portal.

Monitor your card or payment method for any unexpected charges and raise disputes promptly if they occur.

Where to get help

For user-reported experiences and community feedback, see public reviews: Ascend reviews on Trustpilot.

If your payment was processed by Apple or Google, contact the relevant platform support for refunds and billing disputes.

Address

Company address for Ascend (operator)

Awe‑Inspiring Products & Services Pvt. Ltd.

First Floor, C-50, Shashi Garden, Mayur Vihar Phase I, New Delhi 110091, India

How to send a written cancellation or complaint

If you wish to send postal communication, include your account details, purchase receipt, and a clear statement of the action requested.

Keep copies of all correspondence and use registered post or email for proof of delivery when possible.

FAQ

To cancel your Ascend subscription via the App Store, open the Settings app on your iPhone/iPad, tap your name, select Subscriptions, find Ascend, and tap Cancel Subscription. Remember to keep proof of your cancellation.

If you purchased your Ascend subscription through Google Play, you must request a refund directly through Google Play's refund process. Make sure to keep documentation of your request.

Yes, web purchases of Ascend through Paddle have a 14-day refund window. You need to submit your refund request through Paddle within this timeframe and retain proof of your request.

When you cancel your Ascend subscription, your account will remain active until the end of the current billing period. Your historical data will not be deleted unless you contact Ascend support to request data removal.

Yes, you can cancel your Ascend subscription for the Gamify Life plan by following the same cancellation methods applicable to your purchase channel. Ensure you keep proof of your cancellation.