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I hereby notify you of my decision to terminate the contract relating to the Astropad service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Astropad: Easy Method
What is Astropad
Overview
Astropad is a software product that turns an iPad into a drawing tablet for Mac apps, letting artists use Apple Pencil and full desktop creative tools on a mobile display.
Offerings
Astropad is available as a subscription (Astropad Studio) and as physical accessories (e.g., Luna Display). Subscriptions are sold via the Astropad website and the Apple App Store.
How to cancel Astropad
If you subscribed via Apple App Store
- Open Settings on your iPhone/iPad → tap your name → Subscriptions → select Astropad Studio → Cancel Subscription.
- Alternatively, request assistance or a refund via Apple's "Report a Problem" portal; Apple manages App Store billing and cancellations.
- For Astropad guidance see the official cancel article: How to cancel Astropad Studio (Astropad Support).
If you subscribed via Astropad website
- Sign in to your Astropad Account Management / Billing Account Portal with the email used to subscribe.
- Navigate to Account → Subscriptions and choose the cancellation option to stop renewal.
- Contact Astropad support from your account if you need help or want to check refund eligibility.
What happens when you cancel
Access after cancellation
Your subscription remains active until the end of the paid billing period. You keep full access for the remainder of that period after cancellation.
Renewal and data
Automatic renewal will stop after cancellation. Account data and app settings typically remain in your account, but verify any saved projects locally.
Will I get a refund?
Subscriptions purchased through the App Store
App Store subscriptions (including Astropad Studio purchased on iPhone/iPad) must be refunded through Apple's systems.
Astropad does not process refunds for App Store purchases; use Apple's "Report a Problem" process for refund requests.
Website purchases and physical products
- Physical products (e.g., Luna Display and accessories) bought from Astropad's website can be returned within 30 days of delivery for a refund of the product cost.
- Shipping charges are generally non-refundable; returns must be in original condition and include the return form/order number.
- If you received an incorrect item, Astropad may review the case and may refund shipping costs or cover return shipping on a case-by-case basis. See Astropad's policy: Refunds for shipping charges & incorrect item returns (Astropad Support).
Astropad plans and pricing
Available plans (India App Store prices)
Below are Astropad Studio prices listed on the App Store for India at the time of verification.
Notes on student pricing
Student pricing is advertised in USD (first-year student discount). The rupee equivalent depends on currency conversion rates at purchase time.
| Plan | Price | Period | Features |
|---|---|---|---|
| Astropad Studio (App Store India) | ₹2,800.00 | Monthly | Full access to Astropad Studio; renews monthly |
| Astropad Studio Annual (App Store India) | ₹17,900.00 | Annual | Full annual subscription to Astropad Studio |
| Astropad Studio Annual (Student - first year) | US $9.99 ≈ ₹830* | Annual (first year, student only) | 50% discounted student pricing for first year; rupee equivalent varies |
Your consumer rights in India
General protections
Indian consumer protection laws provide rights for defective or sub-standard goods, and allow consumers to seek returns, refunds, or remedies for physical products.
Digital content and limitations
- Cooling-off rights for digital content are limited in many cases; sealed electronics and digital subscriptions often do not have an automatic statutory return period.
- Enforcement and practices for digital refunds can be inconsistent in India; App Store refunds are governed by Apple's policies, which may limit refunds once activated.
Customer experiences
Positive feedback
Some users in India report smooth operation and responsive support. For example, a Trustpilot reviewer (rahulIN) wrote positively about Astropad Studio and Luna Display.
See user ratings and comments at Astropad's Trustpilot page: Astropad on Trustpilot.
Negative feedback
There are also negative reports, including complaints about slow or absent customer responses for returns or missing order information.
Customer experiences vary; keep order numbers and receipts to speed resolution when contacting support.
Documentation checklist
Before you contact support
- Order number or receipt (email confirmation) from Astropad or the App Store.
- Account email used to subscribe or purchase.
- Device details (iPad/iPhone model, iOS version) and app screenshots if reporting an issue.
For returns and refunds
- Packaging and original condition for physical returns.
- Return form or RMA number if provided by Astropad.
- Clear description and photos for incorrect or damaged items.
Common mistakes
Assuming Astropad can refund App Store purchases
A common error is contacting Astropad expecting a refund for an App Store subscription. Apple handles App Store billing and refunds, not Astropad.
Missing order details or proof of purchase
Delays or refusals often occur when customers cannot provide an order number, return form, or proof of purchase.
Always keep purchase confirmation emails and vendor order IDs to avoid delays.
Comparative recap
Quick side-by-side
The table below summarizes cancellation and refund responsibilities by purchase channel.
Key takeaway
If you bought via the App Store, use Apple for billing/refunds. If you bought from Astropad's site, use Astropad's account portal and support.
| Purchase channel | How to cancel | Who handles refunds | Notes |
|---|---|---|---|
| Apple App Store (iPhone/iPad) | Cancel in device Settings → Subscriptions or via Apple support | Apple | Astropad cannot refund App Store purchases |
| Astropad website | Cancel in Astropad Account → Subscriptions (billing portal) | Astropad (for website purchases and physical products) | Physical returns: usually 30 days; shipping non-refundable unless reviewed |
After cancelling
What to check immediately
- Confirm cancellation email or a change in subscription status in your Astropad account or App Store subscription list.
- Keep a record of the cancellation confirmation and the end date of your access period.
Helpful links
- How to cancel Astropad Studio (Astropad Support): support.astropad.com - cancel guide
- Astropad policy on refunds for shipping charges & incorrect item returns: support.astropad.com - shipping & incorrect item policy
- Astropad Standard / trial information: astropad.com - legacy & trial details
Address
Company address
Astropad (business address listed): 3860 GLENDALE DR, Excelsior, MN 55331, USA.
Support reminder
For subscription changes, use the account portal or App Store settings, and include order details when contacting support to speed resolution.