Cancellation Matterport: Easy Method

What is Matterport

Overview

Matterport is a SaaS platform for creating 3D digital twins, immersive virtual tours and floorplans used across real estate, architecture and construction.

The platform works with compatible cameras or 360° photography and cloud hosting to generate interactive "dollhouse" views and measurements for clients and prospects.

Core components

Matterport offerings include platform subscriptions (web), mobile and app-store subscriptions, capture services (on-demand or scheduled scanning) and hardware (cameras).

Services are delivered via the Matterport cloud and partner networks; local service providers in India may offer scanning and hosting packages priced in INR.

How to cancel Matterport

Cancel a web (platform) subscription

• Sign in to your account at my.matterport.com.
• Go to Account Settings > Subscriptions (or Billing) and choose Cancel.
• Confirm cancellation; it becomes effective at the end of the current billing period.

Cancel App Store or Google Play subscriptions

• Open the Apple App Store or Google Play Store on the device used to subscribe.
• Manage Subscriptions in your account and cancel Matterport subscription there.
• Subscription ends at the period’s end; refunds follow Apple/Google policies.

Cancel Capture Services (on-demand or scheduled)

• Cancel more than 24 hours before the scheduled capture to receive credit or refund subject to Matterport’s discretion.
• Cancel within 24 hours of the scheduled time and expect a cancellation fee; no refund or credit for last-minute cancellations.
• Refer to the Capture Services On-Demand agreement for booking-specific clauses: Matterport Capture Services On-Demand agreement.

What happens when you cancel

Access and service end date

For web subscriptions, access continues until the end of your current billing cycle after you cancel.

App store subscriptions remain active until the period you already paid for expires.

Data and hosting

Your hosted digital twins and account data typically remain available until the subscription expires; export any data or models you need before expiry.

If you require retention longer than the billing period, contact support to discuss options before cancelling.

Renewal and billing

Cancellations prevent automatic renewal at the next billing date; allow ~30 days notice to ensure no renewal as recommended in platform guidance.

For app-store subscriptions, cancellation is controlled by Apple/Google and takes effect at period end as handled by those stores.

Will I get a refund?

Platform subscriptions (web)

No pro-rata refunds are provided for the unused portion of a web subscription; cancellation is effective at the end of the billing cycle.

Plan charges already billed are not typically refunded by Matterport.

App Store / Google Play refunds

Refunds for app-store subscriptions are handled solely by Apple or Google and are subject to their refund policies.

Matterport cannot grant app-store refunds; follow the respective store’s refund request process.

Capture Services and hardware returns

• Capture services cancelled >24 hours before scheduled time: credit or refund at Matterport’s discretion.
• Capture services cancelled ≤24 hours before scheduled time: cancellation fee applies; no refund or credit.
• Hardware (first camera) returns: return within 30 days in original condition for a full refund; after 30 days returns may require authorization.

Matterport plans and pricing

Pricing summary

Matterport’s official site does not publish INR-based pricing. The table below lists India-based service provider pricing found for scanning and hosting.

Contact providers for exact quotes and to confirm what is included (capture, processing, hosting).

Notes on pricing

These prices were collected from India-based service providers and are not official Matterport-listed INR plans.

Always confirm scope, deliverables and hosting charges before booking a scanning or hosting plan.

Your consumer rights in India

Relevant laws

Digital services in India may be subject to the Consumer Protection (E-Commerce) Rules and the Information Technology Act for online transactions and service quality.

These laws can apply to how subscriptions are advertised, renewed and billed to Indian consumers.

Cooling-off and unfair practice claims

There is no explicit 14-day cooling-off rule for SaaS in India, but consumers can raise complaints if renewals were unclear or billing was deceptive.

Unfair trade practice claims may be valid if renewal terms were not transparent or cancellations were blocked contrary to the Terms of Use.

Hardware returns and local protections

Hardware returns may fall under the Consumer Protection Act’s replacement/return expectations, often a 30-day window if the seller’s policy aligns with the law.

Return eligibility depends on product condition, proof of purchase and the seller’s stated return policy.

Customer experiences

Positive feedback

Users often praise Matterport’s 3D technology, the immersive "dollhouse" views and improved client engagement from visualizations.

Some reviewers note responsive support and the productivity gains from automated 3D model generation.

Negative feedback

Frequent complaints include sudden price increases, difficulty removing payment cards, and lack of clear renewal notices.

Other common issues are billing errors, slow or unhelpful customer support and concerns over subscription costs and vendor lock-in.

Where reviews appear

Public reviews and discussions can be found on review platforms and community forums such as Trustpilot and G2.

For aggregate review context see Matterport’s pages on review sites: Trustpilot and G2.

Documentation checklist

Account and billing items

• Account email and username used to subscribe.
• Order number, invoice, or billing receipt for the subscription or service.
• Last four digits of the payment card or payment transaction IDs.

Capture/service-specific items

• Booking reference, scheduled capture date/time and site address.
• Screenshots of booking confirmations and any prepayment receipts.

Hardware returns

• Proof of purchase, original packaging, accessories and serial number of the camera.
• Photos showing product condition and shipping tracking details for the return.

Common mistakes

Missing the cancellation window

Many users forget to cancel before the renewal date or assume cancellation is immediate; web cancellations take effect at billing-period end.

App-store subscribers often cancel in the app store instead of the web (or vice versa), which can leave active subscriptions in place.

Assuming automatic refunds

Users sometimes expect pro-rata refunds after cancelling; Matterport’s web subscriptions do not offer pro-rata refunds.

App-store refunds must be requested from Apple/Google, not Matterport, which users occasionally overlook.

Poor record keeping

Not saving invoices, booking references or confirmation emails makes disputing charges or requesting refunds harder.

Always keep screenshots and transaction IDs until the cancellation and refund process completes.

Comparative recap

Quick comparison

Takeaway

Cancel web subscriptions through my.matterport.com and app-store subscriptions through Apple/Google to avoid unintended renewals.

For capture bookings and hardware returns, follow the stated 24-hour and 30-day rules and keep documentation to support any dispute.

After cancelling

Immediate actions

Export any important models, images or floorplans before the subscription or hosting expires.

Save a screenshot or confirmation email of your cancellation for records.

Contact and support

If you need to dispute a charge or request a refund, contact Matterport support via your account dashboard or consult the Capture Services agreement: Capture Services On-Demand agreement.

For general cancellation templates and guidance, see a cancellation letter example: Cancellation example (Postclic).

Address

Local contact (India partner listed)

Shop No. 507, Avior Building, LBS Marg, Near Deep Mandir Cinema, P&T Staff Colony, Mulund West, Mumbai 400080, India

Note: This address is for an Indian service partner and may handle local support; Matterport’s official global cancellation channels remain the account/web and app stores.

Support links

Capture services terms and conditions: matterport.com legal.

Cancellation letter sample and how-to guidance: Postclic - Cancel Matterport.