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I hereby notify you of my decision to terminate the contract relating to the Atlassian service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Atlassian: Step-by-Step Guide
What is Atlassian
Overview
Atlassian is a software company that provides collaboration and project-tracking tools such as Jira, Confluence, Bitbucket and Statuspage.
The products are offered as cloud subscriptions and in some cases via mobile app stores; teams use them for issue tracking, documentation, code hosting and incident communication.
Typical use cases
Organisations use Atlassian to run agile teams, track software development and centralise knowledge repositories.
Products can be managed centrally by billing admins and organization admins via admin.atlassian.com for cloud subscriptions.
How to cancel Atlassian
Cancel via Web (admin.atlassian.com)
- Sign in as a billing admin, org admin, or site admin at admin.atlassian.com.
- Go to Billing → Subscriptions, choose the subscription, select Manage → More actions → Cancel subscription, then confirm.
- Follow on-screen prompts to verify which apps or collections are impacted before you confirm cancellation.
Cancel Statuspage and app-store subscriptions
- Statuspage: Sign in and use the Statuspage billing UI: avatar → Billing → Cancel, following the actionable prompts.
- App Store / Google Play: Use the app store's subscription management UI to cancel; Atlassian does not document a special in-app cancellation flow.
What happens when you cancel
Access and service end date
Cancellation from the web or Statuspage schedules the subscription to end at the close of the current billing cycle.
Free or trial subscriptions may be cancelled immediately in many cases.
Billing and data considerations
No pro-rata credit is provided when cancelling a paid subscription; the service typically remains until the cycle ends.
App-specific and collection-specific nuances can affect data retention, included apps, or Marketplace app unlinking - review product-specific docs before cancelling.
Will I get a refund?
Standard refund windows
- Cloud/web monthly subscriptions: refunds available within the first paid month (i.e., shortly after trial ends).
- Cloud/web annual subscriptions: refunds available within 30 days of the initial purchase only; renewals are not refundable.
Important exceptions and notes
- Refunds apply only to initial purchases, not to renewals or upgrades after the initial purchase.
- Atlassian’s public refund windows are the operative guidance; local statutory consumer rules (for example, a 14‑day cooling‑off) are not referenced in Atlassian’s documentation.
- For App Store or Google Play purchases, rely on the app store’s refund policies; Atlassian does not publish separate guidance for those stores.
For Atlassian’s official refund guidance, see their refund page: Request a refund.
Atlassian plans and pricing
Scope and accuracy
There is no official public INR price list for Atlassian web/cloud subscriptions in Atlassian’s published materials for 2024/2025.
The INR amounts below come from user-reported App Store in-app prices and may not reflect web subscription pricing.
Observed App Store pricing (user reports)
| Plan | Price | 期間 | Features |
|---|---|---|---|
| App Store (mobile) - Monthly | ₹99/month | 月額 | Reported via a user anecdote; exact features unclear |
| App Store (mobile) - Annual (glitch) | ₹6,800/year | 年間 | User-reported glitch pricing |
| App Store (mobile) - Annual (corrected) | ₹390/year | 年間 | Corrected price seen after contacting support (user report) |
| Web / Cloud subscriptions (admin.atlassian.com) | Contact for pricing | - | No official INR web pricing publicly listed; contact Atlassian sales |
Your consumer rights in India
Atlassian’s stated policy vs local law
Atlassian’s published refund windows (first paid month for monthly, 30 days for initial annual purchases) are the explicit policy in their documentation.
Atlassian’s documents do not reference a statutory 14‑day cooling‑off period for India; therefore Atlassian’s stated windows take operational precedence for support/escallation.
Practical advice for Indian consumers
- If you purchased via the web, rely on Atlassian’s refund windows and contact Atlassian support within those windows.
- If you purchased via the App Store or Google Play, use the platform’s refund mechanisms and policies first, then contact Atlassian if needed.
Customer experiences
Positive feedback
- Some users report successful quick refunds when contacting support promptly, including mistaken subscriptions refunded within about 24 hours.
- Reviews on Trustradius highlight Jira’s usability, customization and integrations for agile teams.
Negative feedback
- Trustpilot contains complaints about unexpected auto-billing, difficulty obtaining refunds, sudden bill increases and perceived poor support for free accounts.
- Reddit threads report free account deactivation after periods of inactivity and complaints about limited notice; experiences vary by account type and timing.
For community reports, see trust and review pages: Trustpilot, Trustradius, and Reddit.
Documentation checklist
Before you cancel
- Confirm you are a billing admin, org admin, or site admin and have access to admin.atlassian.com.
- Locate subscription name, subscription ID, billing invoices, and payment method details.
- Identify any Marketplace apps or linked services that should be unlinked prior to cancellation.
If you plan to request a refund
- Record purchase date and the exact payment transaction for refund eligibility (first paid month or within 30 days for initial annual purchases).
- Open a support request promptly and include subscription ID, invoice, and reason for refund.
Common mistakes
Assuming immediate pro-rata refunds
Many users expect pro‑rata credits after cancelling mid-cycle, but Atlassian explicitly does not provide pro‑rata refunds for scheduled cancellations.
Plan accordingly: cancellation typically ends at the end of the current billing cycle rather than instantly refunding unused time.
Using the wrong cancellation channel
Attempting to cancel a web/cloud subscription through the mobile app store will not cancel the web billing and can lead to double charges.
Always cancel web/cloud subscriptions via admin.atlassian.com and app-store purchases via the respective store interfaces.
Comparative recap
Channel comparison
| Channel | 期間 | Cancellation effect | Refund window |
|---|---|---|---|
| Web (admin.atlassian.com) | 月額 / 年間 | Cancellation scheduled to end at cycle end; free/trial may cancel immediately; no pro‑rata credit | Monthly: refund within first paid month; Annual: 30 days for initial purchase; renewals not refundable |
| Statuspage | 月額 / 年間 | Same scheduling as web; use Statuspage billing UI to cancel | Same refund rules as web/cloud subscriptions |
| App Store / Google Play | 月額 / 年間 | Cancel via the app store subscription UI; Atlassian does not document an alternate flow | Dependent on App Store / Google Play refund policies; Atlassian defers to platform policies |
Key takeaway
Use the correct channel for cancellation to avoid unexpected charges and check the applicable refund window quickly after purchase.
After cancelling
Follow-up actions
- Save confirmation of cancellation and any support case numbers you receive for future reference.
- Review data retention and export any content you need before the subscription fully expires.
Helpful official links
- How to cancel a subscription (Atlassian): Cancel a subscription
- Request a refund (Atlassian): Request a refund
- Cancel Statuspage subscription: Cancel your Statuspage subscription
Address
Atlassian office in India
For physical or legal notices you may use the Bengaluru office address. This is listed for contact purposes only.
Location
4th Floor, 5th Floor, Divyasree Greens, Sy No 12/1, 12/2A, 13/1A, Chalaghatta Village, Bengaluru Urban, Karnataka 560071, India