Cancellation Avid: Easy Method

What is Avid

Overview

Avid is a subscription-based software provider focused on professional audio and video editing tools. It serves creative professionals who produce high-quality media content.

How it is delivered

Avid subscriptions and digital products are sold through Avid's web store (MyAvid) and through mobile platforms such as Apple App Store and Google Play. Purchase and cancellation rules can differ by channel.

How to cancel Avid

Cancel via MyAvid (web)

• Sign in to your MyAvid account.
• Within 14 days of purchase use the "Need to Cancel" option to stop the subscription immediately and trigger a full refund.
• After 14 days use the "Cancel Subscription" option to stop renewal; access stays until the end of the billing period and no refund is provided for the current term.

Cancel via mobile platforms

• iOS (App Store): Cancel through your iOS device Settings → Subscriptions; Avid’s Help Center does not list a separate App Store cancellation flow.
• Android (Google Play): Cancel via Google Play Store → Subscriptions; subscriptions purchased through Google Play must be managed in Google Play.

What happens when you cancel

Access after cancellation

If you cancel within the 14‑day grace period and use the "Need to Cancel" option, access ends immediately.

If you cancel after the 14‑day window using "Cancel Subscription" on MyAvid, your access continues until the end of the current billing term.

Renewals and data

Cancelling prevents future automatic renewals once the cancellation takes effect, depending on the option used.

Your projects and account data typically remain in your account, but you should back up important files before cancellation.

Will I get a refund?

Web store refund rules

Subscriptions purchased from Avid’s web store are refundable only within 14 days of purchase. Use the "Need to Cancel" option to receive a full refund.

After 14 days subscription purchases and renewals are non-refundable when bought from Avid’s web store.

Other refund cases and digital goods

• Unopened or unused non-subscription digital products may be returned within 30 days in some cases.
• Digital products are generally non-refundable unless defective or there is a technical issue affecting product use.

Avid plans and pricing

Pricing availability

Public, channel-specific pricing for Avid plans in India is not provided here. Contact Avid sales or your reseller for accurate local prices.

How to get pricing

Request a quote from Avid or an authorised reseller to confirm monthly or annual costs and any regional taxes or fees.

Your consumer rights in India

Web store purchases

For subscriptions bought via Avid’s web store, you can cancel and receive a full refund within 14 days of purchase.

Beyond 14 days, web-store subscriptions are generally non-refundable; unopened/unused product returns may be possible within 30 days for some items.

App Store and Google Play purchases in India

• Purchases via Apple or Google are governed by those platforms’ refund and cancellation rules, which often allow short-window refunds (for example, 48 hours) but are subject to platform discretion.
• Avid’s web policies do not override App Store or Google Play policies for purchases made through those platforms.

Customer experiences

Positive feedback

A minority of customers report helpful and courteous responses from individual support representatives and successful referrals to third-party support when needed.

These positive cases are less common in available summaries but do occur.

Negative feedback

Common complaints in public reviews include unexpected charges after cancellation, difficulty reaching support, refusal of refunds, and licensing or access problems.

Some reviewers report being enrolled in paid support plans or facing multiple/unauthorised charges; consider documenting all transactions when you contact support.

Documentation checklist

What to prepare before cancelling

• Order confirmation or receipt (date, subscription name, transaction ID).
• Account email and MyAvid username.
• Payment method details and copies of bank or card statements showing charges.

Supporting materials for refunds or disputes

• Screenshots of subscription status in MyAvid or platform store pages.
• Any correspondence with Avid support, including ticket numbers.
• Dates and details of attempted cancellations and confirmation messages.

Common mistakes

Assuming cancellation is automatic

Many users assume cancelling auto‑renewal always stops charges immediately; on MyAvid, cancelling after the 14‑day window may leave access active until term end and does not trigger a refund.

Always check which cancellation option you selected ("Need to Cancel" vs "Cancel Subscription").

Not checking purchase channel

If you bought via App Store or Google Play, cancelling on Avid’s website will not stop platform‑managed subscriptions.

Manage and request refunds through the platform where you purchased the subscription.

Comparative recap

Channel comparison

Key differences at a glance

After cancelling

What to do immediately

Save or export any projects and licenses you need before access ends. Back up files locally or to your preferred cloud storage.

Keep receipts and screenshots of cancellation confirmations for at least 90 days in case you need to dispute charges.

Where to get help

• Sign in to MyAvid and check your subscription status and available cancellation options.
• If you purchased via Apple or Google, open the respective store app to manage or request refunds through their support channels.
• Document all correspondence and follow up with support if refunds or account corrections are delayed.

Address

Registered office in India

Avid Technology India Private Limited

15th Floor, Dev Corpora, Pokhran Road No. 1, Eastern Express Highway, Opposite Cadburys, Thane, Mumbai, Maharashtra 400604, India

Notes about using the address

This address is appropriate for formal correspondence in India. For subscription cancellation or support, use the MyAvid account interface or the platform where you purchased the subscription first.